Is Heron Data Down?

We will continue to monitor for updates from Microsoft over the weekend. If you are experiencing delays or have questions, please reach out to support@herondata.io. --- [2026-11-13T13:30:14Z] (monitoring) The Microsoft issue is ongoing. Heron is working to reach out directly to customers whose connections we believe may be affected by the outage to provide a workaround. If you rely on Outlook for your business, please reach out to [support@herondata.io](mailto:support@herondata.io) so we can provide you with a workaround. --- [2026-11-12T20:59:45Z] (monitoring) All Heron systems are operational. Since 1 p.m. EST today, Microsoft 365 has been experiencing an outage affecting reliable email delivery for Outlook and Exchange mailboxes. See the[ Microsoft status page](https://status.cloud.microsoft/m365) for details. **What this means for you:** - If you integrate with Heron using a Microsoft mailbox, your submissions and deliveries may be delayed until Microsoft resolves the outage. - Submissions and deliveries to or from clients using Microsoft mailboxes may also be delayed. - Heron is operating normally. This disruption originates with Microsoft. - Heron will automatically retry affected outgoing deliveries. Our team is monitoring the situation closely and will provide updates as more information becomes available.

This issue is now resolved. For any questions, please contact [support@herondata.io](mailto:support@herondata.io) --- [2026-11-06T15:32:02Z] (monitoring) We have addressed the disruption, and the Heron platform is available again. Performance is resuming as normal but you can expect: • Temporarily slower processing times • Potential failed background check runs (US) and Companies House enricher runs (UK)- these will be retried All new incoming submissions are ingested as normal. For submissions during time of disruption (ET: Nov 5 7PM - Nov 6 10AM, GMT: Nov 6 12AM - Nov 6 3PM) • Email submissions are being processed right now • API submissions will need to be retried - we recommend doing this in batches --- [2026-11-06T13:29:29Z] (identified) We are still experiencing an outage affecting the Heron platform.  We expect dashboard access and submission processing across Email Ingestion, API, and Workflows to resume by 10am EST / 3PM UK. We sincerely apologize for the disruption. We will provide more information as soon as we have it. --- [2026-11-06T06:34:11Z] (investigating) **Heron - Service Outage** We are currently experiencing a service outage affecting the Heron platform. Dashboard access and submission processing across Email Ingestion, API, and Workflows are temporarily unavailable. We are actively investigating the issue and will provide updates as soon as they become available.

All submissions in the backlog have been processed, and new submissions are being processed as normal. We are reviewing the incident and working through measures to prevent recurrence. We will share a summary of our findings and follow-up actions once this review is complete. Please reach out to [support@herondata.io](mailto:support@herondata.io) if you experience any remaining issues --- [2026-10-21T17:38:47Z] (investigating) Unfortunately, since 1:05 ET this afternoon, we are again experiencing delays in processing We are investigating and working on resolving this with highest priority We sincerely apologize for the disruption We will share updates as they are available