Highspot Outage History
11 incidents recorded over the last 365 days, 10 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Highspot Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Nov 4, 2026 | AutoDocs failing to generate for AutoDocs+ customersWe are currently investigating reports of AutoDocs failing to generate or load for AutoDocs+ customers. The Engineering teams are investigating this with the highest priority. We will provide another update by 9:00 AM… | — | Investigating |
| Sep 10, 2026 | Performance issues in AMERICAS2 Data CenterThe Engineering Team has resolved the performance issues in the AMERICAS2 Data Center. All services are fully operational. | 1h 20m | Resolved |
| Aug 23, 2026 | Planned Maintenance: SCORM Lessons UnavailablePlanned maintenance is complete. | 3h 52m | Resolved |
| Aug 5, 2026 | Performance issues in AMERICAS2 Data CenterThe Engineering Team has resolved the performance issues in the AMERICAS2 Data Center. All services are fully operational. | 1h 17m | Resolved |
| Jul 17, 2026 | Review Submission tab within Learning Center Issue in AMERICAS1 & AMERICAS2 Data CenterThe issue related to managers are unable to review submissions within the Learning Center has now been resolved. | 3h 50m | Resolved |
| Jun 29, 2026 | Performance issues in AMERICAS2 Data CenterThe Engineering Team has resolved the performance issues in the AMERICAS2 Data Center. Everything is fully operational again. | 1h 12m | Resolved |
| Mar 3, 2026 | Performance issues in AMERICAS2 Data CenterThe Engineering Team has resolved the performance issues in the AMERICAS2 Data Center. Everything is fully operational again. | 47 min | Resolved |
| Feb 26, 2026 | Pitches and Digital Rooms failing to sendWe have deployed a fix for this issue - all Digital Rooms and Pitches are now sending without issue. This is fully resolved. | 47 min | Resolved |
| Dec 11, 2025 | Pitch/Digital Room Re-sharing DisabledThe ability to re-share existing Pitches and Digital Rooms using the Share button while viewing externally is fully operational once again. This is now resolved. | 94h 2m | Resolved |
| Nov 12, 2025 | Performance Latency in AMERICAS2 Data CenterThis incident has been resolved. System performance has returned to fully operational. | 3h 55m | Resolved |
| Nov 10, 2025 | Platform IncidentThe issue that impacted multiple features on all Data Centers has now been resolved. All customers with impacted customer have been notified. | 31 min | Resolved |
Hear about the next one while it is open
Everything above is a record written after the fact. We can email you when the next Highspot incident opens instead, at the point where knowing still changes what you do.
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How to Read This Highspot Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Highspot acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Highspot outage in this window ran 3d 22h, against a mean recovery of 11h 9m. If you depend on Highspot in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.