Hologram Outage History

77 incidents recorded over the last 365 days, 48 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Hologram status100.00% uptime history

Every Recorded Hologram Incident

Hologram incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 3, 2026Global 2 Service DisruptionOur partners and internal testing confirm that this issue has been resolved, and data session stability has been returned to normal. Thank you for your patience and understanding.5h 35mResolved
Nov 3, 2026Global-3 US Point of Presence MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 22, 2026Global-2 (8935 Prefix) Connectivity IssuesThis incident has been resolved.6h 26mResolved
Oct 21, 2026Global-2 (8935 Prefix) Connectivity IssuesThis incident has been resolved.15h 13mResolved
Oct 20, 2026G3 Service DisruptionThis incident has been resolved.5h 19mResolved
Oct 15, 2026Telus Outage affecting Canada ConnectivityThis incident has been resolved.121h 20mResolved
Oct 9, 2026Global-3 profiles unable to send or receive SMS on AT&TThis incident has been resolved.142h 32mResolved
Oct 8, 2026Duplicate data usage alerts issueAlerts created for data limits or data warnings sent out an additional notification after an update to data limit functionality in our API. Paused SIMs were not affected by this change.-54 minResolved
Sep 23, 2026Global-2 eUICC operationsThis incident has been resolved.18h 31mResolved
Sep 23, 2026Global-2 EU Point of Presence MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Sep 22, 2026Planned maintenance on Global-2 (89357*) profilesThe scheduled maintenance has been completed.5h 0mScheduled
Sep 17, 2026Global-1 Platform MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Sep 3, 2026Connectivity failures for devices on USA-2 (891480*) + Verizon on Global (894450*, 893571*, 894642*)Between approximately 2:10 PM CT and 4:20 PM CT (19:10 to 21:20 UTC) on September 3, 2026, some devices on Verizon network lost connectivity in Arkansas, northern Mississippi, Oklahoma, and western Tennessee. The cause…4h 16mResolved
Aug 31, 2026Delayed Usage Reports in DashboardThis incident has been resolved.2h 6mResolved
Aug 27, 2026Elevated 2G/3G signaling failures on some networks in the Americas on Global-3 (G3) (ICCID Prefix 894642*)This incident is resolved. Signaling has been stable across all affected operators since 2026-08-28 02:30 UTC, and extended monitoring has confirmed full recovery. The disruption ran from 2026-08-27 20:30 UTC to…9h 31mResolved
Aug 27, 2026Degraded performance for large data transfers in the United States on Global-3 (G3) (ICCID Prefix 894642*)Our monitoring has confirmed the network is performing within normal parameters. We continue to work with network partners on future prevention and optimization.139h 28mResolved
Aug 25, 2026Conductor API Service DisruptionThis issue has been resolved3h 15mResolved
Aug 25, 2026Global-3 US Point of Presence MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Aug 25, 2026Global-3 US Point of Presence MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Aug 25, 2026USA-2 profile activations failing. Connectivity not impacted.This incident has been resolved.20h 32mResolved
Aug 24, 2026Global-2 EU Point of Presence MaintenanceThe scheduled maintenance has been completed.1h 30mScheduled
Aug 24, 2026Global-3 US Point of Presence MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Aug 20, 2026Global-3 US Point of Presence MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Aug 15, 2026Global-2 EU PoP service degradationThis incident has been resolved. Service restoration was completed and all affected services have returned to normal operation.8h 58mResolved
Jul 24, 2026Session ReportingThis incident has been resolved.10 minResolved
Jul 8, 2026G3 Profile (ICCID prefix 89464*) State Change Workflow DisruptionOur internal testing, and partner carriers have confirmed this issue to be resolved, thank you for your patience18h 25mResolved
Jun 20, 2026Global 3 (8946 Prefix) Roaming Issues on US PoPThis incident has been resolved.18h 20mResolved
Jun 19, 2026Global-3 US Point of Presence MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Jun 17, 2026Global-2 Platform Maintenance (Connectivity Not Affected)The scheduled maintenance has been completed.4h 0mScheduled
Jun 16, 2026Delayed Usage Reporting G1 Carrier Profiles starting with 8944*This incident has been resolved.6h 53mResolved
Jun 10, 2026Global-3 US Point of Presence MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jun 10, 2026New registrations and data sessions service disruption on Global-2 SIMs (8935* Prefix)This incident has been resolved.9h 3mResolved
Jun 9, 2026G2 Data Session Disruption in EUThis incident has been resolved.22h 7mResolved
Jun 2, 2026Delayed SIM State Changes on Global-1 Profiles (ICCID prefix 894450)This incident has been resolved.19h 0mResolved
May 28, 2026Intermittent connectivity on US2-profiles (ICCID prefix 89418)This incident has been resolved.125h 4mResolved
May 19, 2026Planned maintenance on Global-1 (89445*) profilesThe scheduled maintenance has been completed.6h 0mScheduled
May 18, 2026Delayed SIM operations on Global-1 profiles (ICCID prefix 89445)We are caught up on all delayed operations.17h 13mResolved
May 18, 2026Upcoming maintenance on our G2 (89357*) US PGWThe scheduled maintenance has been completed.4h 0mScheduled
May 17, 2026Planned maintenance on Global-3 (89464*) profilesThe scheduled maintenance has been completed.4h 0mScheduled
May 13, 2026Planned maintenance on US2 profile downloads (ICCID prefix 89148)The scheduled maintenance has been completed.6h 0mScheduled
May 5, 2026Partial Data Outage on Global-3 SIMs affecting 4G Services (8946* Prefix)This incident has been resolved.20h 29mResolved
Apr 27, 2026Delayed reporting on US2 profiles (ICCID prefix 89148)The issue with delayed reporting has been resolved and data has been successfully backfilled.27h 21mResolved
Apr 16, 2026API maintenance extended.This incident has been resolved.1h 13mResolved
Apr 16, 2026Upcoming API and database maintenance and brief downtimeThe scheduled maintenance has been completed.15 minScheduled
Apr 13, 2026Upcoming maintenance on Global-1 profiles (89445 prefix)The scheduled maintenance has been completed.4h 0mScheduled
Mar 26, 2026Emergency service restart for Global-2 (89357*) profiles PGWThe scheduled maintenance has been completed.45 minScheduled
Mar 25, 2026Partial Global-2 Outage affecting SIMs with prefix 8935*This incident has been resolved.6h 9mResolved
Mar 25, 2026Partial Global-3 (Prefix 8946*) OutageThis incident has been resolved.5h 49mResolved
Mar 23, 2026Billing systems maintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Mar 20, 2026Partial Global-2 Outage affecting SIMs with prefix 8935*This incident has been resolved.4h 20mResolved
Mar 18, 2026Backlog of usage reporting on Global-1 (ICCID prefix 89445*) profilesThis incident has been resolved.26h 0mResolved
Mar 15, 2026Delayed ReportingThe scheduled maintenance has been completed.2h 0mScheduled
Mar 12, 2026Connectivity issues on Global-3 (G3) profiles (ICCID prefix 894642*)This incident has been resolved.3h 20mResolved
Mar 9, 2026Upcoming maintenance on our Global-1 (89445*) profilesThe scheduled maintenance has been completed.1h 0mScheduled
Mar 6, 2026Upcoming maintenance on our G2 (89357*) EU PGWThe scheduled maintenance has been completed.1h 0mScheduled
Feb 24, 2026Connectivity issues on USA-2/Verizon profiles (ICCID prefix 89148*)## 1. Incident Summary On February 23rd, a subset of SIMs on Verizon-direct profiles experienced a loss of data connectivity. The disruption was caused by an APN misconfiguration applied to the subset of SIMs during a…24h 47mResolved
Feb 20, 2026Delayed SIM Operations on Global-1 SIMsThe backlog has been cleared.2h 56mResolved
Feb 19, 2026Upcoming maintenance on our Global-1 (89445*) profilesThe scheduled maintenance has been completed.4h 0mScheduled
Feb 13, 2026Global-2 SIM MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Feb 12, 2026Global-3 SIM management scheduled maintenanceThe scheduled maintenance has been completed.5h 0mScheduled
Feb 12, 2026Global-3 SIM management scheduled maintenanceThe scheduled maintenance has been completed.1h 15mScheduled
Feb 12, 2026Partial Global-2 (8935*) outageThis incident has been resolved.15h 52mResolved
Feb 11, 2026Global-2 SIM MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Feb 4, 2026Upcoming maintenance on our Global-2 (89357*) profilesThe scheduled maintenance has been completed.3h 0mScheduled
Jan 14, 2026Connectivity outage on US2 (Verizon) profiles (ICCID 89148)This incident has been resolved.24h 35mResolved
Jan 9, 2026Delayed bulk SIM OperationsThe backlog has cleared.9h 54mResolved
Dec 30, 2025Delayed SIM Operations on Global-1 SIMsThis incident has been resolved.44h 1mResolved
Dec 29, 2025G3 (Global-3) Data Usage Reporting - Delayed / Missing Data SessionsWe have restored normal usage reporting and confirmed that data records are now being processed and reflected correctly in the Hologram dashboard. All previously delayed usage has been reconciled to ensure accurate…17h 36mResolved
Dec 28, 2025Connectivity issues on Global-2 profiles (ICCID prefix 89357*)This incident has been resolved.2h 19mResolved
Dec 26, 2025Delayed SIM Operations for G1 (89445*) profilesThe backlog has been cleared.6h 19mResolved
Dec 12, 2025Some new G3 SIM Activations might be unable to establish data sessionsThis incident has been resolved.73h 18mResolved
Dec 4, 2025Connectivity issues on G3 SIMs/profiles (89464*)This incident has been resolved.5h 46mResolved
Nov 18, 2025Connectivity Issue with EE - UK (GBRME)We got confirmation that the issue has been resolved2h 7mResolved
Nov 14, 2025Service degradation on some G2 (89357*) profilesAll systems are stable and operational270h 0mResolved
Nov 10, 2025G2 (89357*) Issue with CAT-M Connectivity on Verizon and AT&T (US)This incident has been resolved.40h 3mResolved
Nov 7, 2025Connectivity Degradation on G1 Indigo (US / Miami PoP)The issue has been resolved and the network is operational.68h 18mResolved
Nov 7, 2025Delayed device and usage reportingThis incident has been resolved.3h 5mResolved

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How to Read This Hologram Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Hologram acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Hologram outage in this window ran 11d 6h, against a mean recovery of 20h 4m. If you depend on Hologram in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.