Hornetsecurity Outage History
28 incidents recorded over the last 365 days, 7 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Hornetsecurity Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Nov 30, 2026 | [HSE20261130-01-M] Scheduled Maintenance: SASL authenticationScheduled Maintenance | 2h 0m | Scheduled |
| Nov 9, 2026 | [HSE20261110-01-M] Maintenance: Control Panel 6.66.0.0Scheduled Maintenance | 0 min | Scheduled |
| Nov 3, 2026 | [HSE20261103-01-M] Scheduled Maintenance: Support Hotline GermanyScheduled Maintenance | 15 min | Scheduled |
| Oct 27, 2026 | [HSE20261027-01-I] Incident: Partial Service Disruption: German Service HotlineThe German Support Hotline is partially disrupted. The cause is currently being analyzed in more detail. If you want to reach the support please try our alternative number at +49 511 936 76993 or send an email… | 9 min | Resolved |
| Oct 21, 2026 | [HSE20261021-02-M] Scheduled Maintenance: Continuity ServiceScheduled Maintenance | 37h 0m | Scheduled |
| Oct 21, 2026 | [HSE20261021-02-M] Scheduled Maintenance: Continuity ServiceScheduled Maintenance | 14h 0m | Scheduled |
| Oct 21, 2026 | [HSE20261021-01-M] Scheduled Maintenance: 365 Permission ManagerScheduled Maintenance | 42h 0m | Scheduled |
| Oct 19, 2026 | [HSE20261019-01-M] Scheduled Maintenance: 365 Permission Manager Scheduled Maintenance | 7h 0m | Scheduled |
| Oct 7, 2026 | [HSE20261007-01-M] Maintenance: SAS - HTTPS SupportScheduled Maintenance | 0 min | Scheduled |
| Oct 7, 2026 | [HSE20261007-01-M] Maintenance: Control Panel 6.64.0.0Scheduled Maintenance | 30 min | Scheduled |
| Oct 6, 2026 | [HSE20261006-01-I] Incident: Degraded Performance: Hornet Email Service InboundWe are currently investigating delays affecting the Hornet E-Mail service. Users may notice a delay before newly received emails appear in the webmail client. | 26h 20m | Resolved |
| Sep 30, 2026 | [HSE2026-09-I] Incident: Degraded Performance: Email Live TrackingThe Email Live Tracking is only available with a degraded performance. The cause is currently being analyzed in more detail. Other services and email flow are not affected. | 6h 24m | Resolved |
| Sep 22, 2026 | [HSE20260922-01-M] Scheduled Maintenance: 365 Total Backup Service (FR & US Regions)Scheduled Maintenance | 72h 0m | Scheduled |
| Sep 17, 2026 | Hornet.email Security MaintananceScheduled Maintenance | 30 min | Scheduled |
| Sep 17, 2026 | [HSE20260917-01-I] Incident: Service Disruption: Hornetsecurity WebsiteThe Hornetsecurity website is currently not available. The cause is currently being analyzed in more detail. Other services and email flow are not affected. | 26h 47m | Resolved |
| Sep 16, 2026 | [HSE20260923-01-M] Maintenance: Control Panel 6.63.0.0Scheduled Maintenance | 154h 15m | Scheduled |
| Sep 16, 2026 | [HSE20260916-01-M] Scheduled Maintenance: 365 Total Backup Service (DE & UK Regions)Scheduled Maintenance | 72h 0m | Scheduled |
| Sep 13, 2026 | [HSE20260913-01-I] Incident: Partial Service Disruption: 365 Total Backup Service (DE Region) The 365 Total Backup Service is partially disrupted for a small subset of tenants on the DE Region. The root cause has already been identified and our Technical Teams are currently working on a solution. We will… | 20h 44m | Resolved |
| Sep 7, 2026 | [HSE20260907-01-M] Scheduled Maintenance: 365 Permission Manager UnavailableScheduled Maintenance | 4h 45m | Scheduled |
| Sep 7, 2026 | Upcoming password update for inactive Hornet.email accountsScheduled Maintenance | 1h 0m | Scheduled |
| Sep 3, 2026 | [HSE20260903-00-M] Scheduled Maintenance: 365 Total Backup Service (US & CH Regions)Scheduled Maintenance | 25h 0m | Scheduled |
| Sep 2, 2026 | [HSE20260902-01-M] Scheduled Maintenance: Control Panel 6.62.0.0Scheduled Maintenance | 30 min | Scheduled |
| Sep 2, 2026 | [HSE20260902-01-I] Incident: Degraded Performance: Control Panel Config DeploymentWe are currently investigating reports that newly created configurations are not being deployed as expected. Email delivery and other services are not affected. | 23h 53m | Resolved |
| Sep 2, 2026 | [HSE20260902-00-M] Scheduled Maintenance: 365 Total Backup Service (DE Region)Scheduled Maintenance | 24h 0m | Scheduled |
| Aug 19, 2026 | [HSE20260819-01-M] Scheduled Maintenance: Replacement of our TLS certificate for hornetsecurity.comScheduled Maintenance | 7h 0m | Scheduled |
| Aug 17, 2026 | [HSE20260818-01-M] Maintenance: Control Panel 6.61.0.0Scheduled Maintenance | 0 min | Scheduled |
| Aug 10, 2026 | [HSE20260810-01-I] Incident: Degraded Performance: 365 Total Backup Service on CA RegionThe 365 Total Backup Service is only available with a degraded performance for a small subset of tenants on the Canada Region. The cause is currently being analyzed in more detail. The 365 Total Backup Service is… | 453h 47m | Resolved |
| Aug 4, 2026 | Emergency Maintenance in DE Datacenter Scheduled Maintenance | 69h 0m | Scheduled |
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How to Read This Hornetsecurity Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Hornetsecurity acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Hornetsecurity outage in this window ran 18d 21h, against a mean recovery of 1d 14h. If you depend on Hornetsecurity in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.