Housecall Pro Outage History
10 incidents recorded over the last 365 days, 8 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Housecall Pro Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Sep 3, 2026 | Service InstabilityThe infrastructure issue affecting multiple services across our website has been resolved. All services have returned to normal operation. We will continue to monitor the environment to ensure stability. Thank you for… | 57 min | Resolved |
| Aug 11, 2026 | Delayed job payment status for cash/check/other invoice payments (up to 1 hour)This incident has been resolved. | 3h 36m | Resolved |
| Jul 3, 2026 | Scheduled MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Jul 2, 2026 | CSR AI Voice Assistant Call FailuresThis incident has been resolved. | 7h 21m | Resolved |
| Jun 5, 2026 | Scheuled Database UpgradeThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| May 21, 2026 | CSR AI Service DisruptionThis incident has been resolved. | 2h 10m | Resolved |
| Apr 3, 2026 | 3rd-party outage causing user interface issuesThis incident has been resolved. The 3rd party integration issue has recovered. | 18 min | Resolved |
| Feb 17, 2026 | Degraded performance with voice dialer for some ProsThis incident has been resolved. | 9h 3m | Resolved |
| Jan 27, 2026 | Web & Mobile Application Performance IssuesThis incident has been resolved. | 56 min | Resolved |
| Nov 18, 2025 | Cloudflare Outage Impacting IntegrationsThis incident has been resolved. | 5h 56m | Resolved |
Hear about the next one while it is open
Everything above is a record written after the fact. We can email you when the next Housecall Pro incident opens instead, at the point where knowing still changes what you do.
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How to Read This Housecall Pro Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Housecall Pro acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Housecall Pro outage in this window ran 9h 3m, against a mean recovery of 3h 26m. If you depend on Housecall Pro in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.