iAdvize (HA) Outage History

25 incidents recorded over the last 365 days, 15 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live iAdvize (HA) status100.00% uptime history

Every Recorded iAdvize (HA) Incident

iAdvize (HA) incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 29, 2026Scheduled maintenance on October 29 : Database Engine Upgrade (Session 2 of 2)The scheduled maintenance has been completed.1h 0mScheduled
Oct 22, 2026Database Engine Upgrade - Session 1 follow-upThe scheduled maintenance has been completed.1h 0mScheduled
Oct 22, 2026Maintenance update: extended until 08:30 Paris timeThe scheduled maintenance has been completed.1h 0mScheduled
Oct 22, 2026Scheduled maintenance on October 22 : Database Engine Upgrade (Session 1 of 2)The scheduled maintenance has been completed.1h 0mScheduled
Oct 21, 2026PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619Last night and this morning, we rolled out emergency updates to the services affected by the vulnerability. All updates went through successfully, and we’re monitoring the platform closely to make sure everything runs…17h 57mResolved
Oct 21, 2026PHP security vulnerabilitiesWe are continuing to work on a fix for this issue.18 minResolved
Oct 12, 2026P1 - Impossible to open conversationDisruption to livechat; impossible to create a new conversation - incident lasted from 9:24 to 9:45-36 minResolved
Aug 27, 2026Scheduled maintenance on August 27 : Backend Infrastructure UpgradeThe scheduled maintenance has been completed.30 minScheduled
Aug 26, 2026P0 - Disruption on our platformFrom 18:12 - 18:17 we encountered a global platform disruption.-981 minResolved
Jun 17, 2026P1 - Platform disruption: Knowledge Library & AISA unavailableWe experienced disruptions on our platform impacting knowledge libraries are not accessible in the admin, and AISA / Conversation Starters are returning empty messages / no responses. From 1:40pm to 2:02pm (CET) and…0 minResolved
Jun 17, 2026Scheduled maintenance on June 17 : Database Engine UpgradeThe scheduled maintenance has been completed.30 minScheduled
Jun 15, 2026P1 - Platform disruption: Knowledge Library & AISA unavailableThis incident was resolved at 15:55.5 minResolved
Apr 14, 2026P0 - Disruption on our platformThis incident has been resolved.55 minResolved
Apr 13, 2026P0 - Disruption on our platformThis incident has been resolved.1h 6mResolved
Apr 9, 2026P0 - Platform disruptionsWe experienced minor slowdowns starting at 11:00. From 11:40, there was a spike in errors: Agents were unable to log in to the desk, no conversations were received, and there were slowdowns on the admin side in…-6 minResolved
Mar 6, 2026P1 - Copilot Conversation Processing DisruptionWe experienced a disruption affecting Copilot conversation processing (Duration: 11:05 - 11:25 (UTC) | 20 minutes) due to internal misconfiguration. The issue has been fully resolved. We apologize for any inconvenience…0 minResolved
Feb 27, 2026P1 - Whatsapp conversation processing is blockedThis incident has been resolved.26 minResolved
Feb 12, 2026Scheduled maintenance on February 12 : Database Engine Upgrade (Session 2 of 2)The scheduled maintenance has been completed.1h 0mScheduled
Feb 11, 2026Scheduled maintenance on February 11 : Database Engine Upgrade (Session 1 of 2)The scheduled maintenance has been completed.1h 0mScheduled
Jan 30, 2026P2 - Random errors with our Shopping AssistantThe Shopping Assistant experienced random disruptions between 2:40 PM and 3:00 PM (CET). Conversations were initiated by visitors, but the Shopping Assistant was not always able to respond systematically. The issue has…-1101 minResolved
Jan 23, 2026P2 - Random network connectivity issue between the Shopping Assistant and its knowledge base.Our shopping assistant experienced random disruptions between 1:17pm and 1:48pm. Conversations were initiated by visitors, but the Shopping Assistant did not respond consistently. The issue has been identified and…0 minResolved
Dec 10, 2025Scheduled maintenance on December 10 : Upgrade of the message exchange serviceThe scheduled maintenance has been completed.1h 0mScheduled
Dec 1, 2025P2 - Latency in Copilot's response timeThis incident has been resolved.2h 5mResolved
Nov 19, 2025Scheduled maintenance on November 19 : Upgrade of the event streaming serviceThe scheduled maintenance has been completed.1h 0mScheduled
Nov 17, 2025P2 - It is no longer possible to record a date using the selector in certain reports.This incident has been resolved.2h 20mResolved

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Everything above is a record written after the fact. We can email you when the next iAdvize (HA) incident opens instead, at the point where knowing still changes what you do.

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How to Read This iAdvize (HA) Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before iAdvize (HA) acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single iAdvize (HA) outage in this window ran 17h 57m, against a mean recovery of 1h 38m. If you depend on iAdvize (HA) in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.