Is imgix Down?

## Summary Between approximately 7:49 AM and 10:57 AM PDT on September 1, 2026, a network fault in a Google Cloud Platform region disrupted connectivity to infrastructure that powers a portion of Imgix's image and video rendering pipeline. This resulted in an average error rate ~2% of total requests served during that window. Previously cached images and videos continued to be served normally throughout the incident. ## What Went Wrong Google Cloud Platform experienced a network-level fault affecting compute infrastructure in one of its US regions. The fault disrupted connectivity between the GCP services that make up our rendering infrastructure, preventing a share of render requests in that region from completing. Google has confirmed the disruption was caused by an incident that occurred during their network maintenance and is continuing to review the incident. We may update this report once we receive more information. Despite having multi-zonal configurations for our services, traffic was impacted across the whole region resulting in the degradation we experienced. As error rates rose and fell in waves throughout the incident, we performed a phased cutover of traffic to a healthy region to reduce impact, and returned traffic to normal once the issue cleared. ## What We Will Do To Prevent This In The Future We are refining our criteria and procedures for cross-regional traffic shifts to improve our responses in future incidents. --- [2026-09-01T11:48:57.733-07:00] (resolved) This incident has been resolved. --- [2026-09-01T11:31:45.032-07:00] (monitoring) Error rates are back to normal. We will continue to monitor the service. --- [2026-09-01T11:06:44.490-07:00] (identified) We are observing improved error rates across the service. We will continue to monitor the situation. --- [2026-09-01T10:15:22.781-07:00] (identified) We are pushing out changes to redirect traffic and are seeing improved error rates across the service. We will continue to make updates and monitor the situation. --- [2026-09-01T10:05:55.615-07:00] (identified) We are continuing to monitor error rates while investigating potential failover options for this incident. --- [2026-09-01T09:36:25.121-07:00] (identified) We have identified a correlation with an ongoing Google Cloud incident, which reports elevated packet loss and errors for multiple services. We will continue to monitor error rates and provide further updates as Google Cloud shares more information.

This incident has been resolved. --- [2026-09-01T09:07:13.399-07:00] (monitoring) Error rates have returned to normal levels. We are continuing to monitor the situation while awaiting an update from Google Cloud. --- [2026-09-01T08:35:08.695-07:00] (identified) We have identified a correlation with an ongoing Google Cloud incident, which reports elevated packet loss and errors for multiple services. We will continue to monitor error rates and provide further updates as Google Cloud shares more information. --- [2026-09-01T08:30:42.201-07:00] (identified) We've identified an increase in errors for new rendering requests due to an ongoing incident with an upstream provider.

While Google Cloud has not yet provided an update, error rates have remained at normal levels. We therefore consider this incident resolved. --- [2026-08-13T22:08:51.086-07:00] (monitoring) Error rates have returned to normal levels. We are continuing to monitor the situation while awaiting an update from Google Cloud. --- [2026-08-13T21:53:52.472-07:00] (identified) We are observing an increase in 5xx errors for new render requests, correlating with an ongoing Google Cloud incident. We will continue to monitor error rates and provide further updates as Google Cloud shares more information.