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Google Cloud has resolved the power event that caused the outage in the europe-west2-b zone. All affected clusters have been restored and are operating normally, and provisioning of new clusters and nodes in GCP europe-west2 is working again. Cluster data centre resizes in GCP europe-west2 have also been re-enabled. We apologise for any disruption this may have caused. Google has advised it will publish an analysis of the incident once its internal investigation is complete. If you are still experiencing any issues with your clusters, please contact support@instaclustr.com. --- [2026-10-20T12:13:49.386Z] (monitoring) Google Cloud has advised that the outage was caused by a power event in the europe-west2-b zone, which has now been mitigated. Google is recovering existing workloads and has tentatively estimated full recovery by approximately 13:00 UTC. We are seeing some affected nodes in europe-west2-b begin to recover. Other nodes are still unavailable or not yet stable, and our team is verifying the health of each affected cluster as nodes come back online. Provisioning new clusters and nodes in europe-west2 may continue to fail until Google completes recovery. We will provide a further update once recovery is complete. --- [2026-10-20T09:45:20.030Z] (identified) Google Cloud has now published a public incident for the europe-west2 region: https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPyzj Google has not yet provided a workaround or an estimated time to resolution. We continue to monitor the situation closely and will provide further updates as information becomes available. --- [2026-10-20T08:58:06.115Z] (identified) Google Cloud has confirmed an issue affecting multiple services in the GCP europe-west2 region, which has been ongoing since approximately 06:05 UTC. Google has reported elevated errors and intermittent network failures in the region. All nodes in the europe-west2-b availability zone remain unavailable. Affected clusters are partially impacted and continue to run on their nodes in the other availability zones, with reduced capacity. Provisioning new clusters in europe-west2 will also fail at this time. Based on our testing to date, other GCP regions in Europe do not appear to be affected. Our engineers are treating this as a high-priority incident and are monitoring Google's progress closely. We will work to restore the impacted nodes as soon as the region recovers. --- [2026-10-20T08:57:37.767Z] (identified) Google Cloud has confirmed an issue affecting multiple services in the GCP europe-west2 region, which has been ongoing since approximately 06:05 UTC. Google has reported elevated errors and intermittent network failures in the region. All nodes in the europe-west2-b availability zone remain unavailable. Affected clusters are partially impacted and continue to run on their nodes in the other availability zones, with reduced capacity. Provisioning new clusters in europe-west2 will also fail at this time. Based on our testing to date, other GCP regions in Europe do not appear to be affected. Our engineers are treating this as a high-priority incident and are monitoring Google's progress closely. We will work to restore the impacted nodes as soon as the region recovers. --- [2026-10-20T09:05:00.316Z] (monitoring) We are continuing to investigate this issue. --- [2026-10-20T08:06:53.842Z] (investigating) We are continuing to investigate this issue. --- [2026-10-20T08:39:22.593Z] (investigating) Google Cloud has confirmed an issue affecting multiple services in the GCP europe-west2 region, which has been ongoing since approximately 06:05 UTC. Google has reported elevated errors and intermittent network failures in the region. All nodes in the europe-west2-b availability zone remain unavailable. Affected clusters are partially impacted and continue to run on their nodes in the other availability zones, with reduced capacity. Provisioning new clusters in europe-west2 will also fail at this time. Based on our testing to date, other GCP regions in Europe do not appear to be affected. Our engineers are treating this as a high-priority incident and are monitoring Google's progress closely. We will work to restore the impacted nodes as soon as the region recovers.

This incident has been resolved. --- [2026-09-23T01:49:34.946Z] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-09-23T01:12:17.698Z] (investigating) We are currently investigating elevated latencies and error rates with our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

This incident has been resolved. --- [2026-09-10T03:28:57.027Z] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-09-10T02:56:19.131Z] (identified) We are currently experiencing issues with provisioning clusters through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).