Instructure Outage History

84 incidents recorded over the last 365 days, 83 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Instructure status100.00% uptime history

Every Recorded Instructure Incident

Instructure incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 4, 2026Portfolium is unavailable in the Sydeny regionWe are continuing to work on a fix for this issue.—Investigating
Oct 30, 2026Some users may experience slow page loads when using new quizzes.This incident has been resolved.18 minResolved
Oct 26, 2026Some ChromeOS users were unable to log into CanvasThis incident has been resolved.17 minResolved
Oct 26, 2026Some users may be experiencing slow load times or errors when accessing New QuizzesThis incident has been resolved.2h 30mResolved
Oct 22, 2026New Quizzes Regrading Giving Errors on Ordering QuestionsThis incident has been resolved.1h 31mResolved
Oct 22, 2026Some users are experiencing slow load times when accessing CanvasThis incident has been resolved.22 minResolved
Oct 22, 2026Some users may be experiencing slow load times or errors when previewing files in CanvasThis incident has been resolved.35 minResolved
Oct 21, 2026PHP AwarenessCanvas does not use PHP and is not affected. We have assessed all products on this status page. Where action was needed to protect customer-facing services, the remediation is complete.3h 57mResolved
Oct 21, 2026500 errors when accessing Canvas Data 2This incident has been resolved.1h 47mResolved
Oct 21, 2026PHP awarenessWe are continuing to monitor for any further issues.51 minResolved
Oct 20, 2026Edit discussion page error when Checkpoints disabledThis incident has been resolved.2h 24mResolved
Oct 15, 2026Some Users May Be Unable To Log Into CanvasThis incident has been resolved.1h 45mResolved
Sep 30, 2026Canvas Jobs (course import/export, SIS imports, Blueprint syncs, Grade posting) are processing slowly for some usersThis incident has been resolved.1h 59mResolved
Sep 18, 2026Some users are experiencing errors when interacting with SCORM packages.This incident has been resolved.18 minResolved
Sep 16, 2026Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels.This incident has been resolved.6h 37mResolved
Sep 14, 2026Some users are experiencing slow load times when accessing CanvasThis incident has been resolved.33 minResolved
Sep 14, 2026Canvas support phone system is experiencing connection issuesThis incident has been resolved.5h 33mResolved
Sep 11, 2026Errors Following Item Creation In CanvasThis incident has been resolved.14 minResolved
Sep 10, 2026Slow load times and Page error messagesSome users had been experiencing slow load time and page error messages when accessing Canvas. This behavior has been resolved and Canvas is functioning normally again.-51 minResolved
Sep 10, 2026Slow loading and page error messages when accessing New QuizzesThis incident has been resolved.27 minResolved
Sep 7, 2026Slow load times and page errors when accessing CanvasFrom 01:14 UTC to 03:43 UTC, a subset of users in the ap-southeast-1 region experienced slow load times and page errors when trying to access Canvas.-439 minResolved
Sep 3, 2026Some users are experiencing slow load times and page errors when accessing New QuizzesThis incident has been resolved.55 minResolved
Sep 1, 2026SIN Users getting a Website is under heavy Load (request timed out)This incident has been resolved.27 minResolved
Sep 1, 2026Some users in the Asia-Pacific region are experiencing slowness or page errors in Canvas.This incident has been resolved.33 minResolved
Aug 31, 2026PDX Users getting a Website is under heavy Load (request timed out)This incident has been resolved.5h 17mResolved
Aug 27, 2026Students unable to submit or resume certain assessmentsThe issue has been resolved.96h 13mResolved
Aug 24, 2026Users in the Virginia and Oregon regions are unable to access Impact Messaging and DashboardThis incident has been resolved.1h 23mResolved
Aug 24, 2026Some users may not be receiving Multi-Factor Authentication SMS messages when logging into CanvasThis incident has been resolved.2h 11mResolved
Aug 24, 2026Some Canvas users may experience degraded media playbackThis incident has been resolved.1h 1mResolved
Aug 21, 2026Some users are experiencing Slowness with OutcomesThis incident has been resolved.48 minResolved
Aug 17, 2026Some users may experience errors when playing or uploading media filesThis incident has been resolved.12 minResolved
Aug 17, 2026Some users may run into slow load times or errors when accessing CanvasThis incident has been resolved.16 minResolved
Aug 13, 2026Some users receiving errors when accessing CanvasThis incident has been resolved.6h 9mResolved
Aug 11, 2026Some users may run into slow load times or errors when accessing CanvasThis incident has been resolved.2h 22mResolved
Aug 6, 2026Stride users may experience 403 error messages when accessing LTIsThis incident has been resolved.1h 53mResolved
Jul 28, 2026New Quizzes may be down for some usersThis incident has been resolved.1h 20mResolved
Jul 28, 2026Free-for-Teacher users may encounter errors when accessing CanvasThis incident has been resolved.28 minResolved
Jul 16, 2026Unexpected Errors Or Failed Requests When Using AI Tools In CanvasUsers may have encountered failed requests or errors stating "An unexpected error occurred" when utilizing AI tools in Canvas.-166 minResolved
Jul 16, 2026Users may encounter errors when trying to access Canvas, Catalog, Mastery Connect or PortfolioThis issue has been resolved and all Instructure products are working as intended.3h 58mResolved
Jul 16, 2026Canvas User pages not accessible.This incident has been resolved.33 minResolved
Jul 14, 2026Roll Call database misconfiguration for some usersThis incident has been resolved.6h 46mResolved
Jul 12, 2026A small subset of users may experience page errors when accessing Canvas.This incident has been resolved.18 minResolved
Jul 6, 2026Some Users May Encounter Errors When Attempting To Log Into CanvasThis incident has been resolved.1h 36mResolved
Jul 1, 2026Some users are experiencing errors when logging into Canvas on Android devices.This incident has been resolved.30 minResolved
Jun 29, 2026Sistemic rostering and grade sync delaysThis incident has been resolved.3h 54mResolved
Jun 23, 2026Some users in Western Europe are experiencing slow load times in Canvas DocViewer.This incident has been resolved.16 minResolved
Jun 22, 2026Users attempting to access Canvas Portfolio are getting an error when attempting to accessThis incident has been resolved.1h 6mResolved
Jun 22, 2026Some users may encounter errors when using IgniteAI AgentThis incident has been resolved.1h 23mResolved
Jun 18, 2026Impact unavailble for users in MumbaiImpact 1.0 was temporarily unavailable for users in Mumbai.0 minResolved
Jun 17, 2026Some users may encounter errors when using IgniteAI AgentThis incident has been resolved.54 minResolved
Jun 10, 2026Canvas Careers unavailable. Users receive the error "Failed to load navigation."This incident has been resolved.11 minResolved
Jun 9, 2026Some users receiving Internal Access Manager request formThis incident has been resolved.20 minResolved
Jun 5, 2026Some users may encounter errors when accessing SCORM LTI Tool and ContentThis incident has been resolved.1h 48mResolved
Jun 4, 2026HTML files download instead of previewing which may disrupt course content in CanvasThis incident has been resolved.1h 56mResolved
May 29, 2026Studio service is down in SYD regionFrom 6:41 AM to 6:55 AM MST Studio service in the SYD region was down.-106 minResolved
May 28, 2026Studio bulk auto-caption notification emailsBeginning 6:00am MDT users may have received multiple email notifications for Studio auto-captions. These notifications were from Canvas but were incorrectly being sent multiple times to users. While some additional…-245 minResolved
May 23, 2026Multi-factor authentication issuesSome users may have experienced issues with multi-factor authentication. This has been resolved.-38 minResolved
May 12, 2026Some users cannot add enrollments to CatalogThis incident has been resolved.5h 38mResolved
May 11, 2026Some users may be experiencing slowness when accessing Canvas.Some users may be experiencing slowness when accessing Canvas.-30 minResolved
May 11, 2026UI Elements in New Quizzes are not loading for users.This incident has been resolved.13 minResolved
May 7, 2026Canvas is Available for Most Users. Canvas Beta and Canvas Test are also available.All Canvas environments are available.97h 40mResolved
May 7, 2026Some users are having difficulties logging into Student ePortfoliosThis incident has been resolved.94h 31mResolved
May 7, 2026Unsupported files for Groupdocs unable to renderThis incident has been resolved.1h 42mResolved
May 7, 2026Some users may not see their data in Canvas PortfolioThis incident has been resolved.2h 34mResolved
May 5, 2026Users utilizing Outcomes may run into errors or incorrect scores.This incident has been resolved.21 minResolved
May 5, 2026Canvas: Developer Keys page does not load contentsThis incident has been resolved.59 minResolved
May 4, 2026Some Users May Encounter Errors When Accessing CanvasThis incident has been resolved. If you are still seeing page errors, please clear your browser cookies and cache.36 minResolved
May 4, 2026We are currently investigating reports of intermittent failures within the DocViewer conversion engineThis incident has been resolved.46 minResolved
May 4, 2026Some users may experience slowness when accessing Canvas.This incident has been resolved.1h 49mResolved
May 1, 2026Confirmed Security IncidentUPDATE - Canvas is fully operational, and we are not seeing any ongoing unauthorized activity. As a precaution, we recommend customers follow security best practices, including enforcing MFA on privileged accounts…118h 44mResolved
Apr 30, 2026Canvas Data 2 & Beta are available. Canvas Test Is Now AvailableResolved: Canvas Data 2 & Beta are available. Canvas Test is now available.140h 11mResolved
Apr 29, 2026Canvas Data 2 is showing latency in pulling weblog dataThis incident has been resolved. Our engineers are in the process of restoring the weblog data that was missed during the incident, but new weblogs are updating normally again.1h 12mResolved
Apr 24, 2026Canvas Jobs (course import/export, SIS imports, Blueprint syncs, Grade posting) are not processing for some usersThis incident has been resolved.5h 53mResolved
Apr 23, 2026Some users may experience error messages when grading Classic QuizzesThis incident has been resolved.1h 55mResolved
Apr 22, 2026Some users in the IAD region who are using a trust instance are unable to log into Canvas.This incident has been resolved.3h 50mResolved
Apr 22, 2026Some users may experience errors when accessing Canvas Career.This incident has been resolved.1h 35mResolved
Apr 21, 2026Some Users May Encounter Sporadic Errors When Logging into Canvas.This incident has been resolved. Users who are seeing these errors may see resolution by clearing cache and cookies.1h 43mResolved
Apr 21, 2026Some users may be experiencing slowness or timeout errors when accessing Canvas. Currently it appears to be affecting users that cross-domain multiple canvas instances together.This incident has been resolved.22 minResolved
Apr 17, 2026Loading Errors when accessing CatalogSome users may have received loading errors when attempting to access Catalog between 2:17PM and 2:27PM MDT.-897 minResolved
Apr 15, 2026Some Users May Encounter Long Load Times or Page Errors When Accessing CanvasSome users may have encountered longer than usual loading times or page errors when accessing Canvas.0 minResolved
Apr 15, 2026Some users may experience degraded performance when attempting to login to Canvas.This incident has been resolved.1h 6mResolved
Apr 14, 2026Canvas User Page ErrorsSome users were experiencing page errors when accessing Canvas between 10:00 AM MDT and 10:30 MDT. Our engineers identified this and corrected the behavior. Pages now load as expected for users.-64 minResolved
Apr 13, 2026Some users are seeing Canvas Under Heavy Load error when accessing Canvas.This incident has been resolved.2h 44mResolved
Apr 10, 2026Some Users Experiencing Slowness and Page Errors in CanvasThis incident has been resolved.13 minResolved

Hear about the next one while it is open

Everything above is a record written after the fact. We can email you when the next Instructure incident opens instead, at the point where knowing still changes what you do.

Free, no password, no card. Unsubscribe in one click.

How to Read This Instructure Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Instructure acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Instructure outage in this window ran 5d 20h, against a mean recovery of 8h 59m. If you depend on Instructure in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.