Ironclad Contract Management Outage History

34 incidents recorded over the last 365 days, 34 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Ironclad Contract Management status100.00% uptime history

Every Recorded Ironclad Contract Management Incident

Ironclad Contract Management incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 21, 2026Third-party Signature Platform (Dropbox Sign) is currently experiencing an issue. The incident with Dropbox Sign has been resolved.1h 25mResolved
Sep 4, 2026Regional Language latencyWe have resolved the issue.1h 4mResolved
Aug 28, 2026Inbound Email Delivery Delays or FailuresWe have resolved the issue with our Email Sub-Processor, and you should now see inbound emails deliver.3h 47mResolved
Aug 27, 2026Email & Workflow ErrorsWe have addressed the issue causing workflows to reach an error state and are actively working on resolving workflows impacted.4h 46mResolved
Aug 25, 2026Ironclad Regional LatencyOur team has deployed a fix and all users can now use their preferred language setting without experiencing latency or long load times.3h 15mResolved
Aug 20, 2026Latency & Platform SlownessThe issue has been fully resolved. Our team identified the root cause as a disruption at our cloud infrastructure provider, which was causing longer load times and general latency across the Ironclad platform…51 minResolved
Aug 18, 2026Ironclad is downWe've successfully resolved this incident. We are fully back online.17 minResolved
Aug 13, 2026Global Conditions IssueThank you for patience. We've successfully rolled out our new Global Conditions feature across all Environments.22h 44mResolved
Aug 12, 2026Public Workflows Form Validation ErrorThis issue has been resolved and all Public Workflows can be submitted as intended.57 minResolved
Aug 7, 2026Acrobat Services incidentAdobe has resolved their incident. Ironclad's PDF -> DOCX conversion services are fully restored.6h 2mResolved
Aug 5, 2026Latency issues on ProductionWe have resolved the intermittent latency and loading failures across all environments12h 47mResolved
Jul 29, 2026Smart Import Issues with contract recognitionOpenAI has resolved the issue affecting Smart Import contract recognition. We will continue to monitor, but all impacted functionality has been restored.1h 20mResolved
Jul 21, 2026Search is experiencing degraded performanceSearch is operating normally.25 minResolved
Jul 8, 2026Entity lookup returning "no matching options"We have resolved the issue affecting entity and counterparty search on workflow launch forms in production. Customers will now be able to search for and select counterparties normally when launching impacted workflows…4h 42mResolved
Jul 1, 2026Degraded performance on ClickwrapThe issue affecting Clickwrap has been mitigated and service has been restored. During the incident, impacted customers may have experienced workflow processing failures or errors during submission. We will continue to…2h 35mResolved
Jun 24, 2026Salesforce Managed Package: Document & Approval Sync DisruptionOur engineering team has confirmed that the code fix deployed to address the syncing issue between Ironclad and Salesforce is working as expected. Documents and approvals are now syncing successfully. This incident is…5h 21mResolved
Jun 17, 2026Records Accessibility IssuesEnd users reported that they are unable to access records within Ironclad Repository. We identified the issue and implemented a fix and now all users can view records as intended.2 minResolved
Jun 4, 2026Intermittent 502 Errors on API RequestsA fix has been implemented and the incident has been resolved. API requests are no longer receiving intermittent 502 error responses.-97 minResolved
Jun 3, 2026Bulk Document Download, Dashboard Exports and Preview Degraded in NA1 ProductionWe have verified and confirmed that the issue has been resolved24 minResolved
May 26, 2026Latency & Error MessagingWe have resolved all latency issues in Production.3h 17mResolved
May 26, 2026Ironclad Latency Ironclad experienced platform latency and degraded performance from 8:30 AM PST to 9:13 AM PST. The issue has been identified and remediated, and service has been fully restored. All systems are now operating as…5 minResolved
May 12, 2026URGENT: Pause Salesforce Managed Package UpgradesThe issue has now been resolved, and the managed package is operating normally for all affected customers.16h 57mResolved
May 4, 2026Smart Import prediction errors and issues with Workflow launchThe issue has been resolved. Users can retry Smart Imports to obtain predictions as expected.1h 33mResolved
Apr 27, 2026Degraded performance with document conversion subprocessorWe have fully resolved the document conversion subprocessor issue.6h 59mResolved
Apr 21, 2026Blank form during workflow launchThe incident has been resolved.1h 33mResolved
Apr 16, 2026Technical Issue Affecting Salesforce-Embedded WorkflowsWe have fully resolved the recent technical issue affecting Salesforce-embedded workflows and restored all services to normal operation.-22298 minResolved
Apr 16, 2026Performance Issues for WorkflowsAll Performance issues have been resolved-24355 minResolved
Apr 14, 2026Issues with Smart ImportThe issue affecting Smart Import has been resolved, and the service is operating normally. We are no longer seeing the errors related to this incident. Thank you for your patience while we worked to restore…3h 24mResolved
Apr 8, 2026Smart Imports & Jurist Upload FailuresThis issue has been identified and all systems are now operational.2 minResolved
Mar 27, 2026Site performance problemsUpdating Severity Timestamp51 minResolved
Mar 10, 2026PDF -> docx conversion errors impacting Editor and Jurist on EU1PDF -> DOCX conversion has been resolved in EU1.46h 15mResolved
Mar 9, 2026Issues with PDF DocumentsThis incident has been resolved.10 minResolved
Mar 6, 2026PDF -> docx conversion errors impacting Editor and JuristThis incident has been resolved.-1094 minResolved
Feb 11, 2026Site performance problemsThis incident has been resolved.15 minResolved

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How to Read This Ironclad Contract Management Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Ironclad Contract Management acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Ironclad Contract Management outage in this window ran 1d 22h, against a mean recovery of 5h 8m. If you depend on Ironclad Contract Management in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.