itslearning Outage History
22 incidents recorded over the last 365 days, 22 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded itslearning Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 22, 2026 | Regarding the recently disclosed critical security vulnerabilities affecting PHP.We have completed our review of the itslearning integration ecosystem in response to the recently disclosed PHP vulnerabilities and are in contact with affected parties regarding integrations with systems outside the… | 26h 26m | Resolved |
| Sep 4, 2026 | Email Delivery issues to Microsoft recipientsThe problem appears to have been resolved and the mail queues are decreasing. We will continue to monitor the situation. | 1h 59m | Resolved |
| Aug 25, 2026 | Itslearning unavailable for some Danish customersThe issue has now been resolved, and the service is operating normally again. We sincerely apologise for any inconvenience this may have caused and appreciate your understanding. | 46 min | Resolved |
| Aug 17, 2026 | Delayed background processing for German customers.We have continued to monitor the reported delays affecting certain background tasks. Processing times have returned to expected levels for this time of year, and most jobs are completing normally. Permanent deletions… | 24h 11m | Resolved |
| Aug 10, 2026 | Issue with copying tests between July 21 and July 30.On July 21 a bug was introduced that caused copying of tests to not work correctly. On July 30 a fix was released to resolve the issue. Any test copied between July 21 and July 30 may be affected by the bug. When… | 0 min | Resolved |
| Jul 15, 2026 | Problem recording video and soundThis incident has now been resolved. We sincerely apologise for any inconvenience caused and appreciate your patience while we worked to restore the service. | 2h 15m | Resolved |
| Jun 24, 2026 | Problem with instant messagingThis incident has been resolved. | 27h 39m | Resolved |
| Jun 18, 2026 | Error when viewing courses from Admin, and when enrolling into a course.The incident has been resolved. | 27h 59m | Resolved |
| Jun 1, 2026 | PDF files not displaying correctly for some users.The issue has been resolved. | 67h 27m | Resolved |
| May 20, 2026 | Not able to open assignments.The issue has been resolved. | 39 min | Resolved |
| May 13, 2026 | Slowness and not able to enrol into courses.The incident has been resolved. We apologize for any inconvenience. | 1h 28m | Resolved |
| Apr 22, 2026 | Not able to open certain files, shared from Google and OneDrive.The issue has been resolved. | 3h 1m | Resolved |
| Apr 8, 2026 | Some users are not able to open surveys.The issue has been resolved. | 20h 49m | Resolved |
| Mar 27, 2026 | Error when opening files.During a period lasting between 11:58 and 14:18 CET on Friday March 27, some users may have seen an error when opening a file. This issue was resolved at 14:18 CET. | 0 min | Resolved |
| Feb 25, 2026 | Some teachers not able to create or edit announcements.A fix was released and the issue has been resolved. | 7h 15m | Resolved |
| Feb 23, 2026 | Issue with opening documents in Office for the web.The issue has been resolved. We apologize for any inconvenience. | 1h 40m | Resolved |
| Jan 19, 2026 | Problem with linksA fix has been deployed and the issue has been resolved. | 8h 56m | Resolved |
| Jan 12, 2026 | Performance issues - GermanyThis incident has been resolved. | 28 min | Resolved |
| Jan 7, 2026 | Problems with office files and Survey toolThis incident has been resolved. | 1h 19m | Resolved |
| Jan 6, 2026 | We are currently expirencing issues with the Survey toolThis incident has been resolved. | 35 min | Resolved |
| Dec 19, 2025 | Performance issuesThis incident has been resolved. | 33 min | Resolved |
| Dec 5, 2025 | Itslearning unavailableProblem resolved. itslearning was experiencing service disruption due to a broader incident affecting Cloudflare. For more information, please refer to Cloudflare Status -… | 30 min | Resolved |
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How to Read This itslearning Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before itslearning acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single itslearning outage in this window ran 2d 19h, against a mean recovery of 10h 16m. If you depend on itslearning in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.