Karbon Outage History

28 incidents recorded over the last 365 days, 21 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Karbon status99.94% uptime history

Every Recorded Karbon Incident

Karbon incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 3, 2026Karbon Email sync delays affecting some customers2h 43mResolved
Nov 2, 2026Intermittent Blank Body in Outbound Emails2h 43mResolved
Oct 29, 2026Link to "Current Timesheet" is not available8h 56mResolved
Oct 28, 2026Issue affecting emails, notes, timelines, and comments.3h 10mResolved
Oct 13, 2026Karbon Email Triage issues for some customers4h 20mResolved
Oct 8, 2026Karbon email sync delays for for some customers26 minResolved
Oct 6, 2026In-app Help Chat is unavailable3h 16mResolved
Oct 2, 2026Scheduled MaintenanceScheduled Maintenance25h 0mScheduled
Oct 1, 2026Email Delays in Triage3h 3mResolved
Sep 27, 2026Scheduled MaintenanceScheduled Maintenance2h 0mScheduled
Sep 27, 2026Scheduled MaintenanceScheduled Maintenance1h 0mScheduled
Sep 22, 2026Karbon Triage Email Delays8h 24mResolved
Sep 17, 2026Some users unable to create or edit email templates7h 47mResolved
Sep 16, 2026Karbon Support services may be difficult to reach1h 19mResolved
Sep 13, 2026Scheduled MaintenanceScheduled Maintenance1h 0mScheduled
Sep 9, 2026Karbon Loading and Logout Issues46 minResolved
Sep 7, 2026Unable to Send eSignature Documents16h 18mResolved
Sep 6, 2026Scheduled MaintenanceScheduled Maintenance1h 0mScheduled
Sep 3, 2026Loading animation that does not go away even if the page has already loaded3h 2mResolved
Aug 31, 2026Emails not Syncing10h 20mResolved
Aug 31, 2026Receipt of emails in Triage is degraded11h 59mResolved
Aug 30, 2026Scheduled MaintenanceScheduled Maintenance1h 0mScheduled
Aug 28, 2026Azure Service Incident Impacting Karbon Services46 minResolved
Aug 25, 2026Slow performance for some users in Karbon5h 51mResolved
Aug 19, 2026Some users are experiencing delays sending/receiving emails in Triage.4h 54mResolved
Aug 17, 2026Some users are experiencing email sync issues with Triage2h 18mResolved
Aug 10, 2026Some users are unable to access Karbon2h 5mResolved
Aug 9, 2026Scheduled MaintenanceScheduled Maintenance1h 0mScheduled

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How to Read This Karbon Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Karbon acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Karbon outage in this window ran 1d 1h, against a mean recovery of 4h 52m. If you depend on Karbon in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.