Klarna Outage History

74 incidents recorded over the last 365 days, 51 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Klarna status78.66% uptime history

Every Recorded Klarna Incident

Klarna incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Aug 4, 2026Planned Maintenance - Database Upgrade (Asia Pacific)We will be performing scheduled maintenance to upgrade our database infrastructure on 04 Aug 2026, 03:00 – 03:30 (CET). During this maintenance window, card creation for Merchant Virtual Card Network and One-Time Card…30 minScheduled
Jul 29, 2026Merchant Onboarding degradation using Integration GuidesThis incident has been resolved.4h 22mResolved
Jul 24, 2026Klarna Express Checkout iOS degradationKlarna Express Checkout is working as expected for the vast majority of merchants. Minor edge cases are being handled separately. Monitoring is now closed. Thank you.480h 0mResolved
Jul 24, 2026Planned Maintenance - Database upgrade in USThe scheduled maintenance has been completed.1h 0mScheduled
Jul 8, 2026Planned Maintenance – SSL Certification  Update (Australia)The scheduled maintenance has been completed.1h 30mScheduled
Jun 16, 2026Scheduled Maintenance – Settlements ServicesThe scheduled maintenance has been completed.30 minScheduled
Jun 16, 2026Planned Maintenance – Partner Portal LoginThe scheduled maintenance has been completed.1h 30mScheduled
Jun 16, 2026Planned Maintenance – Persona Services (Europe)The scheduled maintenance has been completed.1h 0mScheduled
Jun 15, 2026Planned Maintenance – Persona Services (North America)The scheduled maintenance has been completed.1h 0mScheduled
Jun 1, 2026Customer Service degradationThis incident has been resolved, and Customer Service operations have been fully restored across all regions.3h 11mResolved
May 14, 2026Maintenance - Managed File Transfer (MFT) serviceThe scheduled maintenance has been completed.2h 0mScheduled
May 9, 2026Planned Maintenance – B2B partner Billie maintenanceThe scheduled maintenance has been completed.2h 0mScheduled
May 8, 2026Klarna US Service DisruptionThis incident has been resolved.10h 37mResolved
May 7, 2026Payment Notifications and Order Updates issueThis incident has been resolved.8h 29mResolved
Apr 30, 2026Banking in the App and Klarna Card degradationThis incident has been resolved.36 minResolved
Apr 26, 2026BankID is experiencing issues in Norway and FinlandThis incident has been resolved.44 minResolved
Apr 23, 2026Planned Maintenance - Settlement Database Instance Upgrade in US regionWe will be performing scheduled maintenance to improve the stability and performance of our settlement services in the US. Expected impact: During this time, a small number of requests related to settlement data may…-60 minScheduled
Apr 23, 2026Planned Maintenance - Settlement Database Instance Upgrade in US regionThe scheduled maintenance has been completed.1h 0mScheduled
Apr 23, 2026Planned Maintenance - Payment Settings (Europe)The scheduled maintenance has been completed.1h 0mScheduled
Apr 22, 2026Planned Maintenance – Consent Services (Europe)The scheduled maintenance has been completed.30 minScheduled
Apr 21, 2026Planned Maintenance – Consent Services (US)The scheduled maintenance has been completed.30 minScheduled
Apr 18, 2026Sign-in degradationThis incident has been resolved.2h 8mResolved
Apr 17, 2026Direct Payments in the App degradationThis incident has been resolved.47 minResolved
Apr 17, 2026Planned Maintenance – Persona Services Update (North America)The scheduled maintenance has been completed.30 minScheduled
Apr 17, 2026Planned Maintenance – Persona Services Update (Europe)The scheduled maintenance has been completed.30 minScheduled
Apr 16, 2026Planned Maintenance – Persona Services Update (Asia Pacific)The scheduled maintenance has been completed.30 minScheduled
Apr 9, 2026Merchant Settlements / Payouts degradationAll pending merchant payouts have now been successfully triggered. These payouts will be processed according to standard banking timelines.25h 5mResolved
Apr 9, 2026Planned Maintenance – API Endpoint Update (TLS certificates)The scheduled maintenance has been completed.4h 30mScheduled
Apr 8, 2026Planned Maintenance MFT Production - Gateway UpgradeThe scheduled maintenance has been completed.1h 0mScheduled
Mar 30, 2026Support Chat AI assistant experiencing issuesThis incident has been resolved.50 minResolved
Mar 25, 2026Customer Service Chat & Phone Support is experiencing issuesThis incident has been resolved.45 minResolved
Mar 22, 2026Klarna Payments degradationIssue has been resolved.1h 17mResolved
Mar 22, 2026Klarna Payments degradationThis incident has been resolved.1h 49mResolved
Mar 20, 2026Planned Maintenance – Database Instance Upgrade in EuropeThe scheduled maintenance has been completed.1h 0mScheduled
Mar 19, 2026Planned Maintenance – Database Instance Upgrade in Asia PacificThe scheduled maintenance has been completed.1h 0mScheduled
Mar 19, 2026Planned Maintenance – Database Instance Upgrade in the USThe scheduled maintenance has been completed.1h 0mScheduled
Mar 19, 2026Planned MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Mar 17, 2026Purchase Flow for Norway is degradedThis incident has been resolved.5h 0mResolved
Mar 11, 2026Klarna Payments degradationThis incident has been resolved.2h 0mResolved
Mar 10, 2026Merchant Portal degradationThis incident has been resolved.2h 14mResolved
Mar 9, 2026Shopping in the App degradationThis incident has been resolved.1h 10mResolved
Mar 4, 2026Merchants might experience issues with handling DisputesThis incident has been resolved.51 minResolved
Mar 4, 2026Planned Maintenance: Payments in the AppThis incident has been resolved.2h 11mResolved
Mar 3, 2026Planned Maintenance: Chat and Disputes in the AppThe maintenance is now completed and service is now restored.1h 7mResolved
Feb 17, 2026Swish maintenance impacting Swedish paymentsThis incident has been resolved.2h 3mResolved
Jan 31, 2026Customer Service degradationThe issues have been resolved. Thank you for your patience! Some responses may still take longer than usual, but service levels will gradually return to normal.2h 58mResolved
Jan 28, 2026Chat AI Assistant degradation in the AppThis issue has been resolved.7 minResolved
Jan 28, 2026Klarna Payments degradationThis incident has been resolved.33 minResolved
Jan 24, 2026Sign-in degradationThis incident has been resolved.2h 59mResolved
Dec 22, 2025BankID in Sweden reports low success rateThis incident has been resolved.41 minResolved
Dec 16, 2025Klarna purchase API degradationThis incident has been resolved.20 minResolved
Dec 15, 2025Merchant Operations degradation - Maintenance OngoingMaintenance has concluded.4h 5mResolved
Dec 5, 2025Klarna Customer support and other Klarna apps including Purchase Flow service are affectedAll services confirmed up and running1h 6mResolved
Dec 3, 2025Settlement DelaysThis incident has been resolved.25h 28mResolved
Nov 24, 2025Klarna App degradationThis incident has been resolved.7h 0mResolved
Nov 18, 2025Merchant Settlement report degradationThis incident has been resolved.23 minResolved
Nov 14, 2025Merchant Portal degradation - Limited Access to In-store App in Merchant PortalThis issue has been resolved and the system works as expected.1h 31mResolved
Oct 21, 2025MVCN degradationThis incident has been resolved.30 minResolved
Oct 20, 2025Purchase visualisation delays in USThe issue has now been resolved.4h 1mResolved
Oct 20, 2025Multiple Service degradation in North AmericaServices are returning but we are still seeing minor issues with purchase visualisation in the app (some of the newly placed orders are not shown yet)6h 48mResolved
Oct 20, 2025Multiple Service degradation in North AmericaAll affected services have recovered, everything is operational and monitoring is ongoing.2h 2mResolved
Oct 20, 2025Klarna purchase API degradationThis incident has been resolved.42 minResolved
Oct 14, 2025Klarna purchase API degradationThe issue has been resolved and systems are working as inteneded.1 minResolved
Oct 10, 2025Klarna payments degradationThis incident has been resolved.37 minResolved
Sep 30, 2025Klarna App degradationThis incident has been resolved.41 minResolved
Sep 24, 2025Klarna purchase API degradationThis incident has been resolved.4h 38mResolved
Sep 22, 2025Merchant Portal degradationIncident has been resolved. Thank you for your patience.3h 7mResolved
Sep 19, 2025Apple Pay In-Store flow issueThis incident has been resolved.44 minResolved
Sep 11, 2025Klarna disputes API degradationThis incident has been resolved.4h 48mResolved
Sep 2, 2025Klarna purchase API degradationFix has been deployed and the Issue has been resolved.34 minResolved
Aug 29, 2025Merchant Operations degradationThis incident has been resolved.19 minResolved
Aug 27, 2025Klarna App and API Authentications ErrorsWe have experienced issues authentication to the Klarna App and API for Klarna Network between 10:04 and 10:30 CEST.2 minResolved
Aug 26, 2025Klarna purchase API degradationThis incident has been resolved.1h 38mResolved
Aug 24, 2025Klarna purchase API degradationThis incident has been resolved.3h 20mResolved

How to Read This Klarna Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Klarna acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Klarna outage in this window ran 20d, against a mean recovery of 9h 6m. If you depend on Klarna in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.