Lattice Outage History

28 incidents recorded over the last 365 days, 25 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Lattice status100.00% uptime history

Every Recorded Lattice Incident

Lattice incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 8, 2026Updating Databases - USThe scheduled maintenance has been completed.2h 0mScheduled
Oct 6, 2026Updating Databases - EMEAThe scheduled maintenance has been completed.2h 0mScheduled
Oct 5, 2026Investigating performance issuesThis incident has been resolved. Site functionality remains stable and we do not anticipate further disruptions.3h 30mResolved
Aug 21, 2026Admin Compensation Cycle Recommendations page showing "Something Went Wrong" errorThis incident has been resolved.1h 53mResolved
Aug 20, 2026Lattice AI Agent and Evidence-Based Reviews generation errorsLattice experienced an issue with Lattice AI Agent and Evidence-Based Reviews generation between 12:30pm Pacific and 1:15pm Pacific. AI agent and Evidence-Based Reviews generation has been restored.-53 minResolved
Aug 18, 2026Issues sending email and Slack notificationsThis incident has been resolved.1 minResolved
Aug 14, 2026Issues logging in and completing actions in LatticeFrom 10:52–11:36 AM PDT, some users may have experienced issues logging in, making changes in Lattice, or using API requests to create or update data. This issue has now been resolved.-100 minResolved
Aug 10, 2026Automated Review Cycle Schedule DelaysAll delayed review cycle state updates and notifications have now been sent. Automated review schedules are operating on time.4h 18mResolved
Aug 6, 2026Slack Settings Deactivated for Some UsersSlack notification settings have now been restored.1h 36mResolved
Aug 5, 2026Issues saving Default role Field-Level PermissionsThis issue has been resolved.16h 37mResolved
Jul 24, 2026Issue with upstream providerCloudflare, an upstream provider, is currently experiencing an issue. This temporarily affected Lattice site performance and caused connection timeout errors for some users. Lattice performance has returned to normal…-46 minResolved
Jun 8, 2026Issue ending goals as complete or incompleteWe are aware of an issue present over the weekend that meant that an error message appeared when attempting to end goals as complete or incomplete. Our Engineering Team have released a fix for this issue, and this has…-5124 minResolved
May 5, 2026Login and page loading issuesOur Engineering Team has investigated this issue, and we are seeing a restoration of performance across Lattice. We will be continuing to investigate the root cause behind the slow down.1h 17mResolved
Apr 14, 2026Intercom Chat Bot downThis incident has been resolved, users can now chat into Lattice and the FIN Bot will escalate to a live agent if needed.1h 0mResolved
Apr 9, 2026Some admins may see errors on the Results of a Review Cycle.This incident has been resolved.2h 2mResolved
Apr 8, 2026Something Went Wrong errors on Goals pagesThis issue has been resolved.1h 37mResolved
Mar 26, 2026Shared review packets showing calibrated scoreThis incident has been resolved.2h 19mResolved
Mar 26, 2026AI Agent intermittently not responding to requestsThis incident has been resolved.1h 43mResolved
Mar 25, 2026Review packets showing pre-calibrated scoresThis incident has been resolved.3h 8mResolved
Mar 24, 2026Lattice Latency / Failure to load pagesUsers may have seen slowness or pages failing to load across the Lattice application between 8:00am and 8:05am ET. This incident has been mitigated and Lattice performance is back to normal. Our Engineering Team is…-125 minResolved
Feb 26, 2026Issue with upstream providerAn issue with an upstream provider, AWS, caused an outage of the Lattice platform. We have confirmed the issue has been resolved from our upstream provider, and we are actively monitoring.-688 minResolved
Feb 12, 2026Error when exporting Engagement PowerPoint slidesThis incident has been resolved.1h 46mResolved
Feb 2, 2026Issue with upstream providerCourier is reporting that a fix has been implemented and the issue has been resolved, and we are seeing the Lattice application redirect emails successfully. Our Engineering Team will continue to monitor the effects of…54 minResolved
Feb 1, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Jan 9, 2026Live Chat InterruptionOur upstream provider, Intercom, is back online. Customers can now utilize live chat to reach out for support.1h 32mResolved
Dec 5, 2025Issue with upstream providerCloudflare is reporting that a fix has been implemented and the issue has been resolved, and we're seeing the Lattice application load successfully. Our Engineering Team will continue to monitor the effects of this…13 minResolved
Dec 4, 2025Error when downloading review packetsThis incident has been resolved.44 minResolved
Nov 18, 2025Lattice notifications delayedNotifications are now being re-sent for any notifications affected. Our Engineering Team have identified that this was caused by the outages with Cloudflare and our email service provider.41 minResolved

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How to Read This Lattice Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Lattice acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Lattice outage in this window ran 16h 37m, against a mean recovery of 2h 24m. If you depend on Lattice in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.