Is Link Mobility Down?

In collaboration with our internet service provider, planned network maintenance activities will be performed to further enhance the resilience of our connectivity infrastructure. The implementation activities will be carried out by our infrastructure partner, while LINK Mobility teams will actively monitor, validate, and coordinate all activities throughout the maintenance window. Maintenance Window 15 August 2026, 00:00 – 04:00 CEST What is being done? Following the incident experienced in June 2026, our infrastructure partner will perform corrective activities designed to restore the intended active-active routing configuration and validate automated failover capabilities across redundant network paths. LINK Mobility engineering and operations teams will monitor the activity and verify the results throughout the maintenance window. Affected Services The following services may be affected during the maintenance window: - API n-eu.linkmobility.io - API c-eu.linkmobility.io - API s-eu.linkmobility.io Potential Impact No prolonged service interruption is expected. However, during routing failover tests, customers may experience brief connectivity disruptions, increased latency, or temporary interruptions while network traffic converges between redundant network paths. Any impact is expected to be short-lived. Mitigation Measures - Dedicated engineering teams from both organizations will monitor the environment throughout the activity. - Continuous validation and testing will be performed during each implementation phase. - LINK Mobility Service Monitoring and Incident Response teams will be actively engaged for the duration of the maintenance window. - Communication channels between LINK Mobility and the infrastructure provider will remain active throughout the activity to ensure rapid response to any issues identified. - The endpoint wsx.sp247.net will remain fully operational throughout the maintenance window and can be used as an alternative endpoint if required. We will provide updates throughout the maintenance window and confirm once all activities have been successfully completed. If you have any questions, please contact your local support department.

Dear Customer / Partner, We would like to notify you about planned system maintenance. Platform: MyLINK 2.0 Portal Impact: The portal or its components may be unavailable or experience reduced performance for 5 minutes during the maintenance period. Customers affected: All customers using the portal during the maintenance period. Start: 2026-08-13 22:00 CEST End: 2026-08-13 23:00 CEST During maintenance work, access to the platform may be difficult or unavailable for a short period of time. We apologize for the inconvenience.

Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding. --- [2026-08-11T08:30:31.169+02:00] (monitoring) Dear Customer / Partner, The impact is no longer present; the services will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available. --- [2026-08-11T07:44:21.397+02:00] (investigating) Dear Customer / Partner, We would like to notify you about an unscheduled system disturbance affecting the ViaNett platform. Impact: Currently, there is no access to vianett.com and its related services. Our technical teams are actively working to investigate and resolve the issue. We will provide updates as soon as new information becomes available or once service is fully restored. We apologize for the inconvenience caused.