LiveKit Outage History

80 incidents recorded over the last 365 days, 78 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live LiveKit status100.00% uptime history

Every Recorded LiveKit Incident

LiveKit incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 5, 2026Cloud Analytics – Infrastructure Upgrade NoticeThe scheduled maintenance has been completed.1h 0mScheduled
Oct 31, 2026Disconnections and failed connections in multiple regions**Summary** On October 31, 2026, between 07:10 and 07:43 UTC, an uncommon data pattern surfaced a latent software bug which caused media servers in several regions to restart repeatedly. A small percentage of…-502 minResolved
Oct 28, 2026Investigating failing calls and RoomService API failures in US East and dashboard issues## Summary On October 28, 2026, a network disruption at our cloud provider affected our US East data center. Starting at 23:28 UTC, services in US East lost the ability to reach our database and certain external…1h 31mResolved
Oct 20, 2026Increased join latency in US East and US CentralBetween 21:30 and 23:17 UTC, roughly 10% of all WebRTC connections in our US East and US Central regions took 5 seconds or longer to establish. We applied a mitigation at 23:15 UTC, and join latencies have returned to…41 minResolved
Oct 19, 2026Investigating reports of elevated API failures in Chicago region## Summary On October 19, 2026, between 16:34 and 17:03 UTC and again between 17:47 and 17:54 UTC, some room management, agent dispatch and SIP API requests failed for rooms hosted in our US Central \(Chicago\) region…31 minResolved
Oct 16, 2026Degraded SIP Performance in US West**Root Cause** On 2026-10-16, a subset of SIP calls in our US West region failed. Two of our SIP servers advertised IPv6 addresses for signaling and media, which many carrier providers don't support. Carriers rejected…1h 25mResolved
Oct 16, 2026Intermittent connection timeouts in the Frankfurt regionThis incident is resolved. Connections to the Frankfurt region have returned to normal.1h 4mResolved
Oct 13, 2026Observability upload and Agent Simulations failures**Root Cause** During a security rotation of access credentials, we revoked a storage credential that we believed was no longer in use. It was still being used by our observability platform, which stores the data…3h 43mResolved
Oct 6, 2026Investigating delayed cloud agent builds in US EastA fix was applied and all builds are back to normal.1h 6mResolved
Oct 6, 2026Investigating reports of elevated RoomService API errorsWe have determined that the elevated API errors are isolated to cross-region traffic between US East and US Central. We will provide further details shortly.1h 48mResolved
Oct 5, 2026Investigating scaling issue affecting Cloud Agents in EU (Frankfurt)This incident has been resolved, and we have confirmed full recovery.47 minResolved
Sep 15, 2026Monitoring reports of intermittently increased API latency impacting Egress, Ingress, and SIPPlease see a full postmortem [here](https://status.livekit.io/incidents/dbqb4jhxcg9h).1h 4mResolved
Sep 15, 2026Investigating reports of intermittently increased API latency impacting Egress, Ingress, and SIP### Summary On 15 September, LiveKit Cloud experienced three periods of degraded performance between 13:34–13:41, 16:06–16:11 and 21:10–21:22 UTC. Ingress creation was the most affected: more than half of…1h 11mResolved
Sep 15, 2026Cloud Dashboard, Analytics Services, and Billing API failuresThis incident has been resolved. Between 12:08 and 14:23 UTC, customers were unable to access the Cloud Dashboard and the Analytics Services APIs. The cause was a control plane failure in our last remaining legacy…3h 21mResolved
Sep 8, 2026Some sessions incorrectly shown as activeA subset of room sessions that ended around 4 September 09:57 UTC were not recorded with an end time. These sessions continue to appear as active in the Cloud dashboard and in session records, and no `room_ended` end…-5685 minResolved
Sep 5, 2026Identified increased agent join latencies in eu-central**Root Cause** A configuration change introduced a formatting error in the startup settings for the server pools that run hosted agents in our eu-central region. Newly provisioned servers failed to start, so the…1h 35mResolved
Sep 2, 2026Investigating reports of one-way audio issues in LiveKit Phone NumbersThis incident has been resolved. We will follow up with a detailed postmortem as soon as possible.41 minResolved
Sep 2, 2026Twilio Voice outageSince ~06:30 UTC, outbound calls routed through Twilio are failing at an elevated rate. Twilio is reporting degraded voice connectivity (https://status.twilio.com/), affecting North America, Latin America, Europe, and…3h 11mResolved
Sep 2, 2026LiveKit dashboard failing to loadThis incident has been resolved and dashboard load times returned to normal by 10:55 UTC. As a note, our beta agent simulations feature was also impacted from approximately 06:07 - 07:52 UTC.3h 41mResolved
Aug 26, 2026Elevated inference errors — US EastBetween 08:47 and 08:54 UTC, the service that routes LLM, STT and TTS requests through LiveKit Inference in our US East region was unavailable, causing inference requests from agents in that region to fail or time out…1h 38mResolved
Aug 25, 2026Investigating elevated API errors in IndiaBetween approximately 09:00 and 10:05 UTC, we observed intermittent elevated error rates on participant management APIs in the Mumbai region. Error rates have since returned to normal, and other regions were not…1h 11mResolved
Aug 24, 2026Agent session analytics displaying incorrect values in EU Central and India regionsAgent session analytics in the Cloud dashboard have recovered and current data is reporting correctly for all affected projects. Some gaps may remain in historical data from the affected window (August 21–24 UTC); these…4h 3mResolved
Aug 23, 2026Egress recordings terminated early in US EastFrom 09:18 UTC on 21 August to 21:00 UTC on 23 August, 0.008% of egress recordings processed in our US East region were terminated before completion. Affected recordings were marked EGRESS_FAILED ("egress timed out")…12h 0mResolved
Aug 20, 2026Investigating reports of elevated egress & connector API errorsOn August 20, 2026, customers in our US East region experienced approximately 10 minutes of 503 errors on the LiveKit Ingress API and failures launching media track egress, between 20:52 and 21:01 UTC. All other regions…37 minResolved
Aug 19, 2026Investigating delayed session data ingestion on Cloud DashboardThis incident has been resolved. Between 19:20 and 00:10 UTC, session data and observability ingestion was delayed by 45-60 min. The root cause has been addressed and data ingestion returned to normal by 00:10 UTC. No…4h 57mResolved
Aug 17, 2026Investigating reports of failed SIP Transfer calls in US East## Summary On 17 August, between 17:24 and 18:05 UTC, a small percentage of SIP call transfers failed in our US East region during a routine configuration rollout. An issue in the automation that manages our SIP…1h 11mResolved
Aug 14, 2026Hosted agent builds failing in US East### Summary An issue with the image registry which powers our hosted agents offering temporarily caused new hosted agent builds in US East to fail. Existing agent workloads were not affected, and no sessions or calls…1h 51mResolved
Aug 13, 2026Investigating longer than usual dashboard loading timesWe have resolved the incident as session load times have returned to baseline.3h 33mResolved
Aug 12, 2026Investigating alerts for increased timeout error rates on ListParticipants APIsError rates on ListParticipants API requests recovered at 18:58 UTC and have remained stable since.1h 34mResolved
Aug 7, 2026A percentage of cross-region calls between US West and US Central not completingThis incident has been resolved. Between 19:45 and 20:00 UTC, calls crossing the US West <-> US Central link experienced intermittent degradation in Room Service and SIP performance. The underlying network between the…1h 5mResolved
Aug 6, 2026Elevated error rate on LiveKit Inference (google/gemma-4-31b-it)Today there was an issue with one of our GPU providers that caused it run at about 50% capacity. Requests above capacity return 503s, which we route to another, fallback provider. This fallback provider was not able to…7h 0mResolved
Aug 4, 2026Elevated timeouts on LiveKit Inference (google/gemma-4-31b-it)This incident has been resolved.1h 25mResolved
Aug 3, 2026Sessions view not populating in the Cloud DashboardWe have fixed the data pipeline delay and all sessions should be loading now in the Cloud Dashboard.4h 17mResolved
Jul 30, 2026Intermittent webhook delivery failures## Summary Between 2026-07-16 and 2026-07-29, a caching bug caused webhooks to be intermittently not delivered for about one hour for projects whose configuration was updated during this period. ## Root Cause A bug…0 minResolved
Jul 30, 2026Investigating longer than usual dashboard loading timesAn internal one-off analysis job ran some expensive DB queries which slowed down load times of the dashboard's sessions page. The job was removed and load times are now back to baseline.3h 32mResolved
Jul 28, 2026Elevated SIP API error rates in the London regionBetween approximately 10:30 and 11:55 UTC on July 28, customers with telephony workloads in our London region experienced elevated error rates on SIP APIs. Small number of call transfers were affected. We mitigated by…-23 minResolved
Jul 27, 2026Elevated connectivity issues in US WestOn July 27, our San Jose region experienced a minor networking incident beginning at 16:14 UTC. Some users connected to this region may have experienced disconnects and increased session start times. Traffic was routed…0 minResolved
Jul 23, 2026Increased egress latency and media connection interruptions in London regionOn July 23, between 07:50 and 08:07 UTC, media servers in our London region experienced a host-level network fault, causing them to fail health checks and restart. Users connected to these servers may have experienced…0 minResolved
Jul 14, 2026Elevated RoomService API error rates in LondonError rates for room service api requests in our London region have remained normal since 09:06 am UTC and we are no longer seeing any issues.52 minResolved
Jul 7, 2026Elevated connection failures in JapanUsers connecting to our Japan region experienced elevated connection failures between approximately 18:18 and 18:43 UTC, caused by a network disruption affecting connectivity between our Tokyo data centres. Connectivity…0 minResolved
Jun 22, 2026Connection failures and SIP transfer errors in US Central## Summary LiveKit Cloud is a globally distributed system. Our data centers continuously probe one another, and our overlay network uses those probes to choose healthy paths between regions. When a brief network…1h 34mResolved
Jun 18, 2026Partial Outage in LiveKit Cloud DashboardAs of 18:45 UTC, all features of Cloud Dashboard are fully restored and functional.1h 21mResolved
Jun 18, 2026Investigating connection failure and SIP transfer error reports in US EastTransferSIPParticipant for calls happening in US East required a manual intervention to redirect. That API is fully restored as of 17:18 UTC. We will follow up with a postmortem as soon as possible.30 minResolved
Jun 16, 2026Elevated rate of egress ending early in India region**Summary** Between June 5 and June 16, 2026, an intermittent loss of connectivity between internal systems caused room state to be altered incorrectly in a single region in India. As a result, a small number of active…10h 53mResolved
Jun 11, 2026Intermittent errors for Google Gemini models via InferenceThis incident has been resolved. The errors were caused by an upstream issue at our model provider (Google) that incorrectly triggered an account-level usage cap on our Gemini API access, returning rate-limit errors for…5h 54mResolved
Jun 11, 2026Elevated errors for Google Gemini models via InferenceBetween 13:00 and 15:05 UTC, a subset of requests to certain Google Gemini preview models (gemini-3.1-flash-lite and gemini-3-flash-preview) routed through LiveKit Inference returned errors due to a project-level…0 minResolved
Jun 11, 2026Certain dashboard services partially unavailableOn 2026-06-11 around 13:00 UTC, a serialization bug was introduced via frontend components which rendered some services unavailable via the dashboard for some users. These services included SIP trunk and dispatch rule…0 minResolved
Jun 5, 2026Elevated latency in Hyderabad regionWe identified a connectivity problem in the Hyderabad cluster. As mitigation, we've drained the cluster to route traffic away from it. Mumbai traffic is unaffected and serving normally. We'll undrain Hyderabad once…2h 1mResolved
Jun 3, 2026Degraded SIP Connectivity in IndiaSummary On June 2, 2026, a subset of users placing or receiving SIP calls through LiveKit Cloud's India region experienced call failures between 12:00 and 12:40 UTC. During a routine maintenance, both of our SIP-serving…0 minResolved
Jun 2, 2026Degraded Connectivity in US Central**Summary** On June 2, 2026, a small subset of users connected to LiveKit Cloud US Central region experienced elevated connection failures between 12:06 and 14:38 UTC. A single node in the region entered a degraded…1h 12mResolved
May 28, 2026Elevated Reports of Participant Connection Latency and Errors In US East Region## Summary LiveKit Cloud validates incoming API and connection requests via an internal authentication service, accessed over gRPC. The service has been in place since 2022 and is designed for resilience: it runs as…5h 20mResolved
May 26, 2026Partial data outage on LiveKit Cloud DashboardAll missing data has now been backfilled and the incident is resolved.1h 38mResolved
May 22, 2026Network instability in FrankfurtWe have been monitoring the clusters for the past 16 hours and have not found any further disruptions.20h 10mResolved
May 15, 2026Intermittent connectivity disruptions in US regions## Summary LiveKit Cloud runs as a distributed realtime network, with data centers around the world interconnected via dedicated networking. Even with dedicated fiber, momentary disruptions between any two data centers…9h 53mResolved
May 7, 2026Brief cross-region connectivity disruption in US EastBetween ~17:16 and 17:21 UTC on May 7, 2026, inter-region connectivity between our US East region and other regions was briefly degraded due to a network connectivity issue in our underlying cloud provider's data…0 minResolved
May 6, 2026Outbound SRTP calls are failing**Summary** On 2026-05-06 between 18:07 and 19:56 UTC, a code change to the API server which handles CreateSIPParticipant calls caused outbound calls to incorrectly inherit their encryption settings from outbound…3h 17mResolved
May 6, 2026Cloud Agents experiencing deployment failures in US East**Incident** On May 6, around 04:00 UTC we started to receive internal alarms about cluster availability from a single cluster in our us-east hosted agents region. Upon investigation we found that etcd was unresponsive…5h 39mResolved
Apr 24, 2026Investigating SIP participant timeouts and signalling connection errorsWe are closing this incident as we have not received further reports and the signalling error rate has dropped back to baseline. We made some fine-tuning adjustments to our stack to improve performance and will continue…116h 29mResolved
Apr 22, 2026Rejected INVITEs in US EastBetween 13:15 and 14:25 UTC on April 22, inbound SIP calls routed through our US East region where the toUser field was left empty (approximately 5% of total inbound calls in this region) were rejected by our system due…0 minResolved
Apr 15, 2026Increased Latency in RoomService APIs, brief period of higher error rate## Summary LiveKit's core realtime and agent services are designed to tolerate database failures. WebRTC media, SIP calls, and hosted agent sessions continue to operate even when our database backend is slow or…4h 45mResolved
Apr 8, 2026LiveKit Cloud Dashboard Missing Observability SessionsWe have identified a bug where LiveKit Cloud projects created after April 1 at 20:41 UTC which enabled Agent Insights encountered a bug where their observability data (recordings, traces, and agent logs) was not saved…0 minResolved
Apr 3, 2026LiveKit Cloud Dashboard Down**Root Cause** A gap in our DNS update process resulted in a misconfiguration of the DNS for [livekit.io](http://livekit.io), causing several A records to be overwritten. This resulted in an incorrect IP address being…9 minResolved
Apr 1, 2026Degraded Connectivity Issues – EU (Frankfurt)This incident has been resolved.2h 23mResolved
Mar 30, 2026Analytics updates on Cloud Dashboard are delayedReal-time analytics updates on Cloud Dashboard is now fully functional, and delayed data are in the process of being backfilled.9h 34mResolved
Mar 30, 2026Degraded Performance LiveKit Cloud dashboardThis incident has been resolved.36 minResolved
Mar 23, 2026Subset of SIP Outbound Call Failures in US EastBetween 15:00–17:25 UTC, a subset of SIP outbound calls in the US East region experienced failures due to an internal DNS resolution issue on a single host. Approximately 1.22% of calls within the region were affected…0 minResolved
Mar 18, 2026MCP server returning errorsA dependency update in our latest docs deployment caused all requests to the MCP server at docs.livekit.io/mcp/ to return 500 errors. The issue began at 18:50 UTC and ended at 19:33 UTC. During this roughly 45 minute…0 minResolved
Mar 18, 2026Real time communication service degradation in MumbaiWe experienced degraded networking affecting core real time communication services in Mumbai region. The issue began at 06:06 UTC and was resolved by 06:22 UTC on March 18, 2026. All services are now restored and we are…0 minResolved
Mar 14, 2026Increased participant subscription failuresBetween 21:00 and 21:15 UTC, a limited amount of participant subscriptions failed across regions, along with increased subscription latency to subscribers in the Chicago region-296 minResolved
Mar 2, 2026Inbound SIP (Twilio/UDP) Degradation | US East**Root Cause** During a failover event on the SIP load balancer in US East, UDP packets were incorrectly treated as part of an existing "connection" by the underlying VNIC stack's connection tracking \(conntrack\)…0 minResolved
Feb 27, 2026Analytics dashboard updates delayedAnalytics dashboards are updating normally again.2h 22mResolved
Feb 20, 2026Reports of SIP INVITES not getting responses in Chicago region**Root Cause** This issue had the same root cause as the [incident](https://status.livekit.io/incidents/xkcpnmycy5m3) that occurred after it in the US east region. Please view that link for a better understanding of…7h 7mResolved
Feb 20, 20268% of RTC connections hanging in US-East## Summary This incident was reported directly by customers and was not detected by our internal monitoring systems. Customer-reported issues of this nature are particularly concerning because they indicate gaps in our…-8232 minResolved
Jan 28, 2026SIP INVITE requests unacknowledged in the EUTypically, SIP INVITE messages fit within the standard Ethernet MTU. In cases where a large number of headers or metadata are included, an INVITE can exceed the MTU and be fragmented. While such large messages are…4h 59mResolved
Jan 23, 2026Elevated API latency affecting Real Time Communication services in London RegionOur cloud provider’s managed Kubernetes control plane experienced an issue that caused connectivity to cluster nodes to be disrupted, dropping some of the workloads in the cluster. Due to a bug in our auto-draining…7h 45mResolved
Jan 22, 2026Issues with a subset of inference requests to gemini models.This incident has been resolved.1h 16mResolved
Jan 9, 2026SIP outbound call issues**Root Cause** A code change unintentionally overrode the user-supplied `ringing_timeout` for synchronous `CreateSIPParticipant` API calls. As a result, calls with `wait_until_answered=true` timed out significantly…24 minResolved
Jan 7, 2026US East RTC: Short-Lived Connectivity InterruptionBetween 16:01 UTC and 16:05 UTC, ~9-10% of participants connecting to the US East region experienced disconnection/reconnection to the RTC service. Client SDKs automatically reconnect and the majority of affected…0 minResolved
Dec 31, 2025Subset of inbound calls not being handled**Root Cause:** The issue was caused by an incorrectly formed header in BYE requests, which triggered an infinite forwarding loop of SIP messages on our SIP load balancing service. This resulted in the server…8h 37mResolved
Dec 3, 2025Analytics backend system updateThe maintenance has been completed. We will backfill the data for the duration when it was under maintenance3h 0mScheduled

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How to Read This LiveKit Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before LiveKit acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single LiveKit outage in this window ran 4d 20h, against a mean recovery of 4h 14m. If you depend on LiveKit in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.