Loopreturns Outage History
17 incidents recorded over the last 365 days, 16 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Loopreturns Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Nov 4, 2026 | Delays accessing newly created shipping labelsSince approximately 7:20 AM PST (10:20 AM EST) today, November 4, some Loop merchants may see delays when creating or accessing shipping labels. This is caused by an incident at our shipping provider, EasyPost… | 1h 48m | Resolved |
| Nov 4, 2026 | UPS OutageWe are experiencing an outage of UPS labels generated through EasyPost | 5h 26m | Resolved |
| Oct 27, 2026 | Delays syncing returns to BleckmannWe’re seeing elevated errors when sending returns to Bleckmann’s WMS API. Most returns are syncing as normal, but some are not reaching Bleckmann at the moment. The issue is on Bleckmann’s side and we’re monitoring… | 2h 48m | Resolved |
| Oct 19, 2026 | Degraded Returns PerformanceWe are investigating performance issues in the customer portal and admin. Merchants and Customers may experience degraded performance. | 20 min | Resolved |
| Oct 16, 2026 | Service Degradation - Label Generation via Bleckmann We've identified a downstream issue with labels being generated / serviced via Bleckmann. We will continue to monitor the downstream degradation for resolution. | 3h 15m | Resolved |
| Oct 15, 2026 | Possible Rebound Label Provider OutageWe're currently seeing 500 errors from Rebound when attempting to generate labels. We're investigating the root cause of the errors currently | 30h 40m | Resolved |
| Oct 13, 2026 | Delays generating return shipping labels for Seko carrier returnsWe are investigating an issue affecting return shipping label creation for returns shipped through Seko. Since approximately 10:10 AM CT (15:10 UTC) on October 13, some shoppers have been unable to generate a shipping… | 1h 19m | Resolved |
| Oct 13, 2026 | Infrastructure Maintenance Window - 2026 Holiday PreparationScheduled Maintenance | 1h 0m | Scheduled |
| Oct 12, 2026 | Some Shops Being Moved from Active to Passive StatusWe are investigating an issue in-which some shops have been put into a passive versus active status. Preliminary reports indicate this is only impacting around 15 shops, but we are actively confirming this count. More… | 1h 17m | Resolved |
| Oct 5, 2026 | Customer UX, Admin Portal, and API DisruptionWe're investigating a service disruption across Loop - including shopper user experience, administration portal, and APIs. Updates will be provided within the next 15 minutes. | 1h 17m | Resolved |
| Oct 5, 2026 | Royal Mail partial disruptionSome shipping providers are experiencing failures related to Royal Mail shipping labels. We are investigating currently and are escalating these issues to the effected providers. | 52h 21m | Resolved |
| Oct 1, 2026 | Bleckmann Labels DegradedThe Bleckmann Labels API is timing out occasionally, most label requests are successfully being generated and we'll be retrying any failed ones as Bleckmann stabilises. | 2h 2m | Resolved |
| Sep 27, 2026 | Degraded Returns Performance - Customer and Admin PortalsWe are currently experiencing degraded performance with Customer and Admin Portals and are investigating. | 1h 15m | Resolved |
| Sep 24, 2026 | USPS Labels failingWe are experiencing service disruption for USPS Label due to api failures. We have alerted Easypost and are monitoring | 28 min | Resolved |
| Sep 20, 2026 | Label Generation Failures via EasyPost We are investigating an issue in-which one of our third-party label generation providers, EasyPost, is failing to generate shipping labels. Will will report back with updates within 30 minutes or once the issue has… | 6h 22m | Resolved |
| Sep 9, 2026 | Shopper Portal Network Issue - Impacting Subset of MerchantsA small subset of customers may be experiencing an "Network Error" when attempting to interact with our Shopper Portal. We have identified this issue and are deploying a fix. | 33 min | Resolved |
| Aug 27, 2026 | Admin login issuesWe've identified an intermittent login issue in our admin and are investigating. | 2h 8m | Resolved |
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How to Read This Loopreturns Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Loopreturns acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Loopreturns outage in this window ran 2d 4h, against a mean recovery of 6h 44m. If you depend on Loopreturns in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.