Is Luma Health Down?

The service disruption affecting the Luma Health platform has been resolved. All affected services have been restored and are operational. Our Engineering team will continue monitoring platform stability and addressing any issues identified following recovery. We sincerely apologize for the disruption and appreciate your patience and understanding. --- [2026-11-02T23:36:14.460-08:00] (monitoring) All affected Luma Health services have been restored and are operational. Our Engineering team has completed the service recovery process and is actively monitoring the platform to ensure continued stability. We will continue monitoring before marking this incident as fully resolved. We sincerely apologize for the disruption and appreciate your patience throughout the recovery process. --- [2026-11-02T23:16:08.429-08:00] (identified) Recovery work on the Luma platform is still underway, and our teams continue to move through the remaining steps. Systems are not yet fully operational, and some features may still be unavailable. We will share an update as soon as there is a change in the situation. We understand the impact this has on your work, and we appreciate your continued patience. --- [2026-11-02T23:16:58.156-08:00] (monitoring) Recovery work on the Luma platform is still underway, and our teams continue to move through the remaining steps. Systems are not yet fully operational, and some features may still be unavailable. We will share an update as soon as there is a change in the situation. We understand the impact this has on your work, and we appreciate your continued patience. --- [2026-11-02T21:58:35.229-08:00] (identified) Service restoration for the Luma platform continues. Systems are not yet fully operational, and we do not have an exact timeline for full recovery. Our next update will be at 22:00 PST, or sooner if possible. We're sorry for the disruption and thank you for bearing with us. --- [2026-11-02T21:01:49.864-08:00] (identified) Service restoration for the Luma platform continues. Systems are not yet fully operational, and we do not have an exact timeline for full recovery. Our next update will be at 21:00 PST, or sooner if possible. We're sorry for the disruption and thank you for bearing with us. --- [2026-11-02T19:57:15.869-08:00] (identified) Restoration efforts for the Luma platform are well underway. Systems are not yet fully operational, and we do not have an exact timeline for full recovery. Our next update will be at 20:00 PST, or sooner if the situation changes. We understand the impact this has on your work, and we appreciate your continued patience. --- [2026-11-02T19:10:17.757-08:00] (identified) Service restoration efforts for the Luma platform continue. Systems are not yet fully operational, and we do not have an exact timeline for full recovery. Our engineering team is working to restore services as quickly as possible. Our next update will be at 20:00 PST, or sooner if the situation changes. We apologize for the disruption and appreciate your patience. --- [2026-11-02T17:56:35.329-08:00] (identified) Our team continues to make progress restoring services for the Luma platform. We do not have an exact timeline for full recovery. Our next update will be in 19:00 PST, or sooner if the situation changes. We apologize for the disruption and appreciate your patience. --- [2026-11-02T17:12:37.230-08:00] (identified) Our team is continuing to restore services for the Luma platform. Systems are not yet fully operational, and we do not have an exact timeline for full recovery. Our next update will be at 18:00 PST, or sooner if the situation changes. We apologize for the disruption and appreciate your patience. --- [2026-11-02T17:10:45.501-08:00] (identified) Service Recovery and service restoration for the Luma platform are still in progress. Systems are not yet fully operational, and we cannot give an exact timeline at this point. Our engineers are continuing recovery efforts. We will provide our next update at 17:00 PST. Thank you for your patience. We apologize for the impact to your work. --- [2026-11-02T18:30:04.738-08:00] (identified) Our Engineering team has identified the issue impacting the Luma platform. A database snapshot has been restored, and the team is now working to bring remaining services back online. Some features may still be unavailable while recovery is in progress, and we do not have an exact timeline for full recovery at this time. We will share our next update by 16:00 PST, or sooner if the situation changes. We apologize for the disruption and appreciate your patience. --- [2026-11-02T18:28:05.200-08:00] (investigating) Our Engineering team is continuing to investigate the issue impacting the Luma platform. We have made some progress, but we have not yet confirmed the full cause. Work to restore services remains underway, and some features may still be unavailable. We do not have an exact timeline for full recovery at this time. We apologize for the disruption and appreciate your patience. --- [2026-11-02T18:26:34.648-08:00] (investigating) Our teams are continuing to work on the service disruption impacting the Luma platform. Most features will still be unavailable. Engineering is working to fully identify the root cause and restore normal operation. We will share additional details as they become available. We regret the inconvenience and thank you for your continued patience. --- [2026-11-02T18:25:44.931-08:00] (investigating) Our Engineering team has identified the issue impacting the Luma platform and is continuing to investigate to confirm the full scope and root cause. Work to restore services is underway, and some features may remain unavailable in the meantime. We do not have an exact timeline for full recovery at this time. We apologize for the disruption and appreciate your patience. We will share additional updates as more information becomes available. --- [2026-11-02T12:54:06.154-08:00] (investigating) We are continuing to investigate this issue. --- [2026-11-02T12:50:04.902-08:00] (investigating) We’re currently experiencing a service disruption affecting the Luma platform. Functionality may be temporarily disrupted. Our engineering team is aware and is working to resolve it. We’ll share more information as soon as we have it. We apologize for the inconvenience and appreciate your patience.

This incident has been resolved. Cloudflare identified an issue affecting customers whose traffic passes through an external vendor firewall, which may have prevented some Luma customers from loading pages or signing in. The issue has been fixed and access has been restored. There is nothing you need to do on your end, and your data was not affected. We apologize for the disruption and thank you for your patience. --- [2026-10-27T07:58:12.398-07:00] (monitoring) Cloudflare has implemented a fix for the issue that was preventing some Luma customers from loading pages or signing in. We are now monitoring the results to confirm that access is fully restored. There is nothing you need to do on your end, and your data was not affected. We will post another update here once we have confirmed full recovery. Thank you for your patience. --- [2026-10-27T07:19:10.862-07:00] (identified) A problem at Cloudflare, one of our network providers, may be stopping some Luma customers from loading pages or signing in. We’re watching Cloudflare’s status updates closely and will post here as soon as we have more. There’s nothing you need to do on your end, and your data isn’t affected. We’ll confirm here once access is fully restored. Thank you for your patience.

Resolved - Between approximately 7:00 AM ET and 10:28 AM ET, some patient calls to Navigator were dropped mid-conversation after the greeting played. The cause was an unannounced change made by our third-party voice AI vendor, which affected our integration's ability to process the conversation. Our team identified the issue and performed a global failover to a backup voice vendor, which stopped the dropped calls. We have also escalated the issue to the original vendor. We are working with the vendor to establish advance notification for future changes, and we are strengthening our automatic failover detection so similar issues are caught and resolved faster. We know how disruptive this is when it affects patient care, and we apologize for the impact.

During this maintenance window, some services may undergo brief restarts, which could result in short periods of instability or temporary connection interruptions. All services are expected to remain operational, and no extended downtime is anticipated. Thank you for your understanding. We will update this page once the scheduled maintenance has been completed.