Maze Outage History

30 incidents recorded over the last 365 days, 30 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Maze status100.00% uptime history

Every Recorded Maze Incident

Maze incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Sep 16, 2026Prolific panel recruitment is currently unavailableProlific has restored its service, and panel recruitment is now fully available again. We have progressively restored traffic to 100% and closely monitored the system throughout the process. No errors have been…57 minResolved
Sep 16, 2026The issue affecting new transcriptions has been resolved.Reprocessing of all affected transcriptions is complete, and we’ve confirmed that the impacted studies have been successfully restored and are processing as expected. The issue has been fully resolved.47h 42mResolved
Sep 2, 2026Build mode and Live study links for unmoderated studies with Figma prototypes fail to loadWe've resolved the incident, and unmoderated studies with Figma prototypes should now work normally. Apologies for the trouble caused.45 minResolved
Aug 27, 2026Users can’t duplicate an existing unmoderated study or create a new unmoderated study from a templateWe've resolved the issue, and you should now be able to duplicate unmoderated studies and create new studies from a template. Sorry for the trouble, and thank you for your patience.44 minResolved
Aug 25, 2026Calendar availability not showing when creating recruitment linksThis issue is now resolved. Teammates' calendar connection status displays correctly again in the recruitment link creation flow, and live availability is being applied as expected.32 minResolved
Aug 19, 2026Video streams unresponsive in Observer RoomsVideo streaming has been restored in moderated observer rooms.4h 5mResolved
Aug 18, 2026AI Moderated studies aren't functioning correctlyThe issue affecting AI Moderated studies has now been fully resolved. AI Moderated interactions and study links are functioning normally again, including studies with image stimuli. We apologize for the disruption and…1h 32mResolved
Aug 11, 2026Prototype test 'goal-based' tasks are not consistently auto-completingThis issue is now resolved. Goal-based prototype tests will now auto-complete consistently when participants reach the defined goal screen. Thank you for your patience while we worked towards a fix.52 minResolved
Jul 16, 2026AI Moderated conversationsThe issue affecting AI Moderated conversations has been resolved. Our Engineering team identified the root cause and implemented a fix. AI Moderated conversations should now be starting normally. Thank you for your…51 minResolved
Jun 17, 2026Delays in transcript generation on unmoderated studiesThis issue is now resolved. Thank you for your patience while we worked towards a fix.2h 17mResolved
Jun 5, 2026Maze app experiencing longer load timesThis incident is now resolved, and all services are working as expected 🎉1h 45mResolved
Jun 4, 2026Clips and transcripts aren't loading in resultsThis issue is now resolved. Clips and transcripts should now be loading as expected in results.1h 27mResolved
May 12, 2026Some Figma prototypes fail to load in unmoderated studiesThe issue has now been resolved, and prototypes should load as expected. We apologize for the disruption and appreciate your patience while we investigated the issue.26h 5mResolved
Apr 22, 2026Observers are unable to join moderated studiesThe issue is now resolved. Observers should be able to join and access moderated interview studies as expected.1h 19mResolved
Apr 20, 2026Moderated and AI Moderated study types cannot be accessed or createdWe've now implemented a fix. Moderated and AI Moderated studies are now accessible and can be created as expected.29 minResolved
Apr 9, 2026Recruiting unavailable for Respondent panel ordersThe issue affecting recruiting for Respondent panel orders has been fully resolved. Recruiting services are now operating as expected. We will continue to monitor the system to ensure stability. Thank you for your…11h 48mResolved
Apr 9, 2026In-app prompt will not show on our customers websiteThe incident has been resolved. We have restored full functionality and are continuing to monitor the system. We appreciate your patience while we worked on this.26 minResolved
Apr 8, 2026Clips are failing to loadThe issue where Clips failed to load and displayed the error message “Unable to load video” has been resolved by our Engineering Team. We sincerely appreciate your patience and understanding while we addressed this…45 minResolved
Mar 18, 2026Clip recordings are not displaying in resultsThe backlog of Clips recordings have been processed and the system is operating normally3h 11mResolved
Mar 9, 2026Users can't log into their Maze accounts via Google AuthIssue has now been resolved. You should now be able to login with Google. Thank you for your patience77h 20mResolved
Feb 23, 2026Issues placing participant panel ordersThis issue is now resolved. Panel orders can be submitted and created as expected.1h 52mResolved
Feb 18, 2026The 'Get started' button loads indefinitely on Android browsers when the unmoderated study contains a prototype blockThis issue is now resolved. Thank you for your patience while we worked towards a fix.13h 48mResolved
Feb 12, 2026Search failing due to provider outageSearch in Maze should now be operational again. Thanks for your patience while we worked towards a fix.1h 21mResolved
Feb 12, 2026An error stating "Failed to load" appears when attempting to view the Legal blockThe CDN configuration has been fixed and the system is fully operational1h 2mResolved
Feb 12, 2026PDFs and images not loading for testersThe CDN configuration has been fixed and the system is fully operational1h 4mResolved
Feb 4, 2026The Search option is currently not working as expectedThe issue has been identified and resolved. We are not seeing any errors with search queries but will continue to monitor.50 minResolved
Jan 26, 2026CSV exports not being deliveredWe experienced an issue where CSV exports from studies were not being delivered to inboxes. We've identified the root cause and implemented a fix. Previously requested exports can be requested again in order to receive…-220 minResolved
Dec 22, 2025The issue with the Panel Orders for unmoderated studiesThe issue with the Panel Orders for unmoderated studies has been resolved! Thank you very much for your patience during this time!40 minResolved
Dec 15, 2025Clips playback and video downloads failingThis incident has been resolved. Video playback and downloads for Clips should now be functioning normally again.28 minResolved
Nov 17, 2025Tester responses and clips are not uploading for unmoderated studiesWe've released a fix, and testers should now be able to complete their tests and have their responses upload correctly to the results page. Apologies for the disruption caused!30 minResolved

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How to Read This Maze Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Maze acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Maze outage in this window ran 3d 5h, against a mean recovery of 7h 7m. If you depend on Maze in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.