Meltwater Media Intelligence Platform Outage History
51 incidents recorded over the last 365 days, 34 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Meltwater Media Intelligence Platform Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Nov 7, 2026 | Maintenance Window for the Meltwater PlatformOur Engineering team will be performing maintenance on the platform this Saturday, November 7th, beginning at 10:00 UTC. This maintenance is expected to last approximately 3 hours. No downtime is expected during this… | 3h 0m | Scheduled |
| Nov 7, 2026 | Maintenance Window for the Media Intelligence Platform - GenAI LensOur Engineering team will perform an infrastructure upgrade to the GenAI Lens system this Saturday, November 7th, beginning at 01:00 UTC. This maintenance is expected to last approximately 1.5 hours. During this… | 1h 30m | Scheduled |
| Oct 17, 2026 | Maintenance Window for the Mobile ApplicationScheduled maintenance is currently in progress. We will provide updates as necessary. | 4h 0m | Scheduled |
| Oct 5, 2026 | Engage - Media Upload issuesAfter a period of monitoring, this issue is now resolved. Media Uploads continue to function as expected in the Engage platform. | 26h 10m | Resolved |
| Sep 19, 2026 | Maintenance Window for the Meltwater PlatformThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Sep 15, 2026 | Media Relations - Delayed OutreachAfter a period of monitoring, this issue is now resolved. Outreach emails continue to function as expected. | 23h 33m | Resolved |
| Sep 13, 2026 | Maintenance Window for Owned ConnectionsThe scheduled maintenance has been completed. | 1h 30m | Scheduled |
| Aug 31, 2026 | Explore Search DegradationAfter a period of monitoring, this issue has been resolved. Searches are now working as expected. | 22h 5m | Resolved |
| Aug 25, 2026 | SEV-944 Explore+ API DegradationAfter a period of monitoring, this issue has been resolved. Meltwater API for Explore+ Searches (Optimized Searches) is now working as expected. | 28h 35m | Resolved |
| Aug 25, 2026 | SEV-943 Explore+ DegradationAfter a period of monitoring, this issue has been resolved. Explore+ searches (Optimized Searches) are now working as expected. | 28h 34m | Resolved |
| Aug 25, 2026 | Search DegradationAfter a period of monitoring, this issue has been resolved. Searches are now loading as expected. | 22h 19m | Resolved |
| Aug 20, 2026 | Meltwater Engage Platform DegradationAfter a period of monitoring, this issue is now resolved. Loading of Owned Social accounts, including Publish, Conversations, and Owned Social Connections, is now functioning as expected. | 89h 51m | Resolved |
| Aug 20, 2026 | Search DegradationAfter a period of monitoring, this issue has been resolved. Searches are now loading as expected. | 25h 12m | Resolved |
| Aug 18, 2026 | Content DelayAfter a period of monitoring, this issue is now resolved. Latest editorial, social, and broadcast content continues flowing into the platform as expected. | 40h 59m | Resolved |
| Aug 8, 2026 | Maintenance Window for the Mobile ApplicationThe scheduled maintenance has been completed. | 5h 0m | Scheduled |
| Aug 5, 2026 | Analyze dashboards and Explore+ searches are not accessibleAfter a period of monitoring, this issue is now resolved. Analyze dashboards and Explore+ Searches (Optimized Searches) via Workspaces continue to function as expected. | 26h 48m | Resolved |
| Jul 31, 2026 | Explore+ DegradationAfter a period of monitoring, this issue is now resolved. The latest Explore+ Search (Optimized Search) content is flowing into the platform as expected. Thank you for your patience. | 78h 30m | Resolved |
| Jul 28, 2026 | Editorial Content DegradationAfter a period of monitoring, this issue is now resolved. Latest Editorial Content is flowing into the platform as expected. Thank you for your patience. | 25h 54m | Resolved |
| Jul 25, 2026 | Maintenance Window for the Media Intelligence Platform - GenAI LensThe scheduled maintenance has been completed. | 12h 0m | Scheduled |
| Jul 6, 2026 | Australian Broadcast Content OutageAfter a period of monitoring, this issue is now resolved. Latest Australian broadcast content is flowing into the platform as expected. | 27h 59m | Resolved |
| Jun 30, 2026 | Editorial Content OutageAfter a period of monitoring, this issue is now resolved. Editorial content continues to flow into the platform as expected. | 25h 5m | Resolved |
| Jun 29, 2026 | X/Twitter Data DegradationAfter a period of monitoring the issue is fully resolved. X/Twitter content is flowing into searches as expected. Thank you for your patience and understanding. | 97h 30m | Resolved |
| Jun 24, 2026 | X/Twitter Data DegradationAfter a period of monitoring the issue is fully resolved. X/Twitter content is flowing into searches as expected. Thank you for your patience and understanding. | 50h 18m | Resolved |
| Jun 20, 2026 | Maintenance Window for Media RelationsThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Jun 17, 2026 | Platform DegradationAfter a period of monitoring the issue is fully resolved. The platform continues to function as expected. Thank you for your patience and understanding. | 6h 58m | Resolved |
| Jun 15, 2026 | Kinetiq Content DegradationAfter a period of monitoring, this issue is now resolved. TV, Radio, Podcasts, and Promotional/Ad content from Kinetiq is flowing in as expected. | 24h 7m | Resolved |
| Jun 12, 2026 | Meta Incident ReportAfter a period of monitoring, this issue has now been resolved. Components of the Meltwater platform affected by this outage continue functioning as expected. | 6h 5m | Resolved |
| Jun 11, 2026 | Content Ingestion DelayAfter a period of monitoring, this issue has now been resolved and the backlog processed. Content continues to flow into the platform as expected. | 25h 40m | Resolved |
| Jun 10, 2026 | Export DegradationAfter a period of monitoring, this issue is now resolved. Users can use the export functionality as expected. | 24h 58m | Resolved |
| May 25, 2026 | Users unable to login to Meltwater applicationAfter a period of monitoring, this issue is now resolved. The Meltwater application continues to function as expected. | 51h 8m | Resolved |
| May 23, 2026 | Maintenance Window for the Explore+ PlatformThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| May 13, 2026 | Delay in Editorial ContentAfter a period of monitoring, this issue is now resolved. Editorial content continues to flow into the platform as expected. | 23h 13m | Resolved |
| May 4, 2026 | Maintenance Window for the Explore+ PlatformThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Apr 25, 2026 | Maintenance Window for Engage ConversationsThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Apr 20, 2026 | Content DelayAfter a period of monitoring, this issue has now been resolved and the backlog processed. Editorial and Social Content content are flowing into searches as expected. | 26h 53m | Resolved |
| Apr 18, 2026 | Maintenance Window for Engage ConversationsThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Apr 13, 2026 | X/Twitter and Reddit data degradationAfter a period of monitoring, this issue has now been resolved. X/Twitter and Reddit content are now flowing into searches as expected. | 65h 11m | Resolved |
| Apr 3, 2026 | Maintenance Window for Mira StudioThe scheduled maintenance has been completed. | 30 min | Scheduled |
| Apr 2, 2026 | Meltwater Engage Publish IssueAfter a period of monitoring, this issue is now resolved. Engage Publish is functioning as expected. | 27h 59m | Resolved |
| Mar 26, 2026 | GenAI Lens DegradationAfter a period of monitoring, this issue is now resolved. Gen AI Lens is functioning as expected. | 83h 14m | Resolved |
| Mar 22, 2026 | Maintenance Window for the Engage PlatformThe scheduled maintenance has been completed. | 30 min | Scheduled |
| Mar 7, 2026 | Maintenance Window for the Mobile ApplicationThe scheduled maintenance has been completed. | 6h 0m | Scheduled |
| Feb 26, 2026 | Meltwater Engage Publish IssueAfter a period of monitoring, this issue is now resolved. Engage Publish continues to function as expected. | 81h 26m | Resolved |
| Feb 19, 2026 | Added Content DegradationAfter a period of monitoring, this issue is now resolved. Added Content continues to function as expected. | 23h 11m | Resolved |
| Feb 10, 2026 | Broadcast Content DelayAfter a period of monitoring, this issue is now resolved. Broadcast content continues to flow into the platform as expected | 23h 24m | Resolved |
| Feb 5, 2026 | Explore degradationAfter a period of monitoring this issue is resolved. Explore searches are working as expected. Thank you for your patience. | 25h 12m | Resolved |
| Jan 29, 2026 | Users unable to access articles from Digest and NewsletterAfter a period of monitoring the issue is fully resolved. Opening links from Digest Reports and Newsletters are working as expected. Thank you for your patience. | 120h 18m | Resolved |
| Dec 6, 2025 | Maintenance Window for the Media Intelligence Platform - GenAI LensThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Dec 1, 2025 | Explore and Analytics DegradationAfter a period of monitoring, this issue is now resolved. Explore searches continue to function as expected. Thank you for your patience. | 47h 1m | Resolved |
| Nov 22, 2025 | Maintenance Window for the Media Intelligence PlatformOur Engineering team has completed today’s scheduled maintenance. The platform is now operating normally. | 1h 0m | Scheduled |
| Nov 18, 2025 | Explore and Analytics DegradationAfter a period of monitoring, this issue is now resolved. Explore searches continue to function as expected. Thank you for your patience. | 23h 37m | Resolved |
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How to Read This Meltwater Media Intelligence Platform Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Meltwater Media Intelligence Platform acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Meltwater Media Intelligence Platform outage in this window ran 5d, against a mean recovery of 1d 3h. If you depend on Meltwater Media Intelligence Platform in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.