Mend Public Outage History
16 incidents recorded over the last 365 days, 11 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Mend Public Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Sep 27, 2026 | Scheduled Maintenance on app.whitesourcesoftware.com, app-eu.whitesourcesoftware.comThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Sep 23, 2026 | SCA Scan Processing Outage in saas.whitesourcesoftware.comIssue has been resolved and reachability scans are processed successfully | 5h 52m | Resolved |
| Sep 16, 2026 | Cloud Native service disruption on saas-il.mend.ioCloud Native has been restored and is operating normally. The disruption was caused by an issue with our cloud infrastructure provider, which has since been resolved. We apologize for the interruption. Please contact… | 1h 40m | Resolved |
| Aug 3, 2026 | Bitbucket login in Mend Developer Platform AppIssue is resolved now - all users should be able to log in now to the Developer Platform | 2h 11m | Resolved |
| Jul 29, 2026 | Partial outage of Index servicesIndex services are fully operational again | 2h 55m | Resolved |
| Jul 16, 2026 | GHC Repository Integration - Maven with Host Rules resolution degradationThis incident has been resolved. | 2h 48m | Resolved |
| Jul 13, 2026 | Database Upgrade in saas.mend.ioThe scheduled maintenance has been completed. | 5 min | Scheduled |
| May 31, 2026 | Scheduled Maintenance Notice – Sunday, 31.05The scheduled maintenance has been completed. | 2h 0m | Scheduled |
| May 22, 2026 | Mend Developer Platform – Scan DelaysWe recently experienced delays on the Mend Developer Platform across GitHub.com, Azure DevOps, and Bitbucket, where scans remained in a pending state longer than expected. This issue has been resolved and scans are… | 0 min | Resolved |
| May 19, 2026 | SCA Scan Outage in multiple environmentsThis incident has been resolved. SCA scans are functioning normally across all affected environments. | 33 min | Resolved |
| Apr 1, 2026 | SAST scan issues on saas-eu.whitesourcesoftware.comAfter extended monitoring period we can confirm SAST functionalities are fully restored and functional. | 4h 38m | Resolved |
| Mar 31, 2026 | SAST scan issues on saas-eu.whitesourcesoftware.comSAST functionalities are restored | 59 min | Resolved |
| Mar 17, 2026 | Cloud Native Scans service degradationRecent reachability traces (since January 2026) were restored The rest of the history will be restored continuously until it is completed successfully. | 43h 24m | Resolved |
| Mar 15, 2026 | Scheduled Maintenance on app.whitesourcesoftware.com, app-eu.whitesourcesoftware.com and saas.whitesourcesoftware.com on Sunday March 15thThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Mar 10, 2026 | Outage in saas.whitesourcesoftware.com - Login issuesThe saas.whitesourcesoftware.com environment experienced failures when attempting to log in via SAML/SSO authentication in the Mend Platform. Affected users received an "Internal Server Error" when attempting to… | 0 min | Resolved |
| Mar 8, 2026 | Scheduled Maintenance on saas-eu.whitesourcesoftware.com on Sunday March 8thThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
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How to Read This Mend Public Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Mend Public acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Mend Public outage in this window ran 1d 19h, against a mean recovery of 4h 38m. If you depend on Mend Public in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.