MindTickle, Inc. Outage History
15 incidents recorded over the last 365 days, 15 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded MindTickle, Inc. Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 24, 2026 | PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619 (“PHP2Shell”)<b>Summary</b> • Two critical vulnerabilities in the PHP runtime (“PHP2Shell”) were publicly disclosed on Oct 21, 2026. • The Mindtickle platform, including customer learning sites and custom-domain deployments, is… | -4279 min | Resolved |
| Sep 21, 2026 | Users Unable to Log In to Mindtickle PlatformThe login issue affecting the platform has been resolved, and users can now sign in normally. The disruption lasted from 04:52 AM PT to 9:42 AM PT. No customer data was affected. Users who were already logged in to… | 3h 28m | Resolved |
| Sep 16, 2026 | Salesforce Sync Workflows ImpactedThe Salesforce-side outage has been resolved, and all affected workflows are now operating normally. | 3h 28m | Resolved |
| Aug 31, 2026 | High Error Rates in Seller CopilotThe incident has been resolved, and all systems are now operational. | 1h 58m | Resolved |
| Aug 19, 2026 | Some analytics reports may serve stale data.This issue is resolved. All affected reports are now showing current data. Thank you for your patience. | 8h 50m | Resolved |
| Jun 13, 2026 | Elevated Error Rate on the Mindtickle Platform# **Incident Summary** On June 12, 2026, Mindtickle experienced a service disruption caused by an unexpected surge in processing activity within one of our backend workflows. The resulting increase in downstream… | 51h 1m | Resolved |
| Jun 3, 2026 | Call AI recording disruption for select customers - June 2, 2026 (7:19 AM – 9:21 AM PDT)On June 2nd, between 7:19 AM PDT and 9:21 AM PDT, our third-party recording provider experienced a disruption that prevented the Call AI bot from joining meetings. A limited number of customers were impacted, and… | -1607 min | Resolved |
| May 21, 2026 | Two-Way Roleplay Service DisruptionAll impacted systems are now operating normally, and Two-Way Roleplay functionality has been fully restored. We will continue to monitor the systems closely. The incident is now resolved. | 3h 0m | Resolved |
| May 18, 2026 | 'Featured Hubs' widget is not loading across the Mindtickle platformThis incident has been resolved. The 'Featured Hubs' widget is now loading as expected, and the Mindtickle platform is fully operational. | 38 min | Resolved |
| May 11, 2026 | Call AI Service OutageThe issue has now been identified and resolved, and Call AI services are operating normally again. We will share a detailed Root Cause Analysis (RCA) shortly. | 2h 10m | Resolved |
| Mar 26, 2026 | Call AI bot unable to join callsWe experienced a service disruption impacting **Call AI bot functionality**. During this time, **select scheduled meetings were affected**, where Call AI bots were unable to join and record. The issue has been fully… | -2690 min | Resolved |
| Feb 19, 2026 | Service Disruption: Analytics - Custom ReportingWe have successfully resolved the issue affecting the Analytics Platform. All custom reports should now load correctly, and the ability to create new reports has been fully restored. Our team has verified the fix, and… | 18 min | Resolved |
| Feb 12, 2026 | Increased Error Rates for Select CustomersThe incident has been resolved. All admins and end users should be able to access the platform without any concerns. | 8 min | Resolved |
| Feb 6, 2026 | [Resolved] Intermittent Content Upload Failures Impacting Admins for a Subset of Customers[Resolved] A subset of customers (admins only) experienced intermittent failures when admins attempted to upload content to the platform. End users were not impacted and were able to view existing content without… | -368 min | Resolved |
| Nov 18, 2025 | Two-Way Roleplay Missions Inaccessible due to Cloudflare outageAll services are normal. A detailed Root Cause Analysis (RCA) will be published shortly. | 2h 31m | Resolved |
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How to Read This MindTickle, Inc. Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before MindTickle, Inc. acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single MindTickle, Inc. outage in this window ran 2d 3h, against a mean recovery of 7h 3m. If you depend on MindTickle, Inc. in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.