Is Modulr Down?

We are seeing signs of improvement following the Microsoft Outlook service disruption and are beginning to see progress on our side. We continue to monitor the situation closely as Microsoft works towards full service restoration. Some delays to emails sent to our support teams may still occur. If your enquiry is urgent, please call us on 0303 313 0060. All Modulr payment services remain operational and our platform continues to be fully available. Our Support team will be back Monday from 8:00am and will continue to monitor the situation and provide further updates as required. --- [2026-11-13T08:58:19.289+00:00] (identified) We are aware of a Microsoft service disruption affecting Outlook. As a result, emails sent to our support teams may be delayed, and response times may be slower than usual. If your enquiry is urgent, please call us on 0303 313 0060. All Modulr payment services remain operational, and our platform is fully available. We are reviewing whether this issue has affected our automated email notifications. In the meantime, you can view payment status in our portal or via the API. We will post an update as soon as we have more information or when the Outlook service is fully restored.

We can confirm that all inbound and outbound SEPA payments are processing as expected. If you had any payments fail during this period, please feel free to retry these at this time. If you have any further queries, please feel free to reach out to support@modulrfinance.com --- [2026-09-13T17:06:01.744+01:00] (investigating) We are currently experiencing intermittent issues for inbound and outbound SEPA payments, where some payments that have been sent to our SEPA scheme provider are failing. If your payment has reached a final status, you can retry these payments. We are working as quickly as possible to resolve this incident. If you have any further questions, please feel free to reach out to support@modulrfinance.com.

We have been notified that this issue has now resolved. Please feel free to reach out via email to support@modulrfinance.com if you have any queries. --- [2026-09-04T14:44:38.465+01:00] (investigating) We are continuing to investigate this issue. --- [2026-09-04T14:44:15.849+01:00] (investigating) We are currently experiencing intermittent degraded performance with the system we use to send and receive emails. As a result, some emails may be delayed or may take longer than usual to reach our team or our customers. Affected emails are typically queued and retried automatically, so no action is required from customers at this time. While some emails may be delayed, we expect messages to be delivered once the issue is resolved. Our provider is actively investigating the issue and working with their partners to restore normal service as quickly as possible. Impact - Intermittent delays to inbound and outbound emails. - Some email responses may take longer than expected. - This may affect any customer-facing teams or teams that liaise externally on behalf of Modulr, resulting in delays to email communications. What should customers do? If your query is urgent, please contact our Customer Support team by phone on 0303 313 0060 rather than waiting for an email response. We apologise for any inconvenience caused and will provide further updates as more information becomes available.

Like any payments platform, we occasionally need planned maintenance to keep core infrastructure secure and supported, so that we can keep delivering 99.99% platform availability. In order to continue improving our payments automation platform, we are carrying out a planned upgrade to our platform database. During the upgrade, the Modulr platform will be unavailable and you will experience the following: - API calls to our endpoints will be unsuccessful during this maintenance period and return 500 responses. - Our Customer Portal access will be unavailable. - All our services, including our payment services, will be unavailable. When Sunday 6 December 2026, from 00:15 to 05:15 GMT. The work may take up to five hours, and we will post updates on our Status Page: https://status.modulrfinance.com Why we are doing this This upgrade helps keep our platform secure and enhances performance. We have scheduled it for the early hours of a Sunday to keep the impact as small as possible. Please find some helpful Frequently Asked Questions regarding this maintenance below.  Will the outage last for the whole 5 hours?  We aim to complete the maintenance well within the timeframe. Updates will be posted on our Status Page: https://status.modulrfinance.com Can we send API calls during this time?  API calls will receive a 500 response. If your platform can replay messages that got this response, we would like to encourage you to do so. Your API calls will succeed as soon as the platform is back online, so you don't need to take any manual intervention.    What happens to any API calls that receive a 500 response?  You can safely retry any API calls that receive a 500 response.    Can we send payments during this time?  No, all outbound payment services will be unavailable during this time.    Will inbound payments be accepted during this time?  Faster Payments sent to Modulr accounts during this period will be applied once maintenance concludes. We will be unable to apply SEPA payments sent to Modulr accounts. During this period, all SEPA payments attempting to pay Modulr accounts will be unsuccessful. As the maintenance window is taking place over the weekend, our other supported inbound payment types (CHAPS, DD, SEPA Credit Transfer) are unaffected, as they do not deposit during the weekend.    Will card authorisations be processed during this time?  No, all card authorisations will be unsuccessful.  Will Confirmation of Payee or Payment Initiation services be available?  No, all inbound and outbound Confirmation of Payee and Payment Initiation requests will be unsuccessful. Please accept our apologies for any inconvenience caused.  If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com Thank you for your understanding while we work to improve our platform for customers.