MoonPay Outage History

57 incidents recorded over the last 365 days, 46 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live MoonPay status100.00% uptime history

Every Recorded MoonPay Incident

MoonPay incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 4, 2026Offramp delivery is delayedOfframp is fully operational and delayed orders being processed2h 4mResolved
Oct 30, 2026Incorrect fee calculation when sending on TronMessage is now accurate.3h 23mResolved
Oct 28, 2026On/Off ramp delivery of some crypto assets is delayedThe issue causing delays to delivery of some crypto assets has been resolved. On-ramp and off-ramp delivery are operating normally, and we have confirmed that the incident is no longer causing abnormal delivery delays…20 minResolved
Oct 22, 2026Social sign-ins aren't workingThis incident has been resolved.47 minResolved
Oct 20, 2026Revolut Service DisruptedRevolut has recovered and has been enabled8h 18mResolved
Oct 6, 2026Moonpay balances disruption in the USVendor issue resolved and Moonpay balances functionality for new users in the US should now be restored.8h 23mResolved
Oct 2, 2026Can't continue during buy flowThis incident has been resolved.6 minResolved
Sep 30, 2026Onramp delivery of some crypto assets is delayedThis incident has been resolved, all transactions are processing normally.10 minResolved
Sep 24, 2026Users on iOS can't social sign-in with GoogleThe fix is deployed, simply update to the latest App version (2.0.53).20h 13mResolved
Sep 23, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.2h 40mScheduled
Sep 22, 2026Testnet ramps transactions are currently disabledThe issue has been resolved20h 5mResolved
Sep 16, 2026Google Pay Service DisruptedImpact resolved1h 36mResolved
Sep 10, 2026DeFi tokens appear as not supported for TradeTrade feature back to normal for all tokens.4h 37mResolved
Sep 2, 2026Onramp delivery of crypto assets on Solana network is delayedAll the delayed orders have been successfully processed and delivered.21 minResolved
Aug 25, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.7h 0mScheduled
Aug 13, 2026Onramp & Offramp delivery of crypto assets are delayedThis incident has now been resolved and all pending orders are now completed.8 minResolved
Jul 31, 2026Increased Latency for the MoonPay APIAll systems have returned to normal operation.16h 51mResolved
Jul 29, 2026Memo tag field is missing for certain tokensThis incident has been resolved.2h 11mResolved
Jul 16, 2026Issue loading token informationProvider is back online and our app is working as normal.51 minResolved
Jul 15, 2026Scheduled MaintenanceThe schedule maintenance is completed. No impact was observed.4h 0mScheduled
Jul 1, 2026Transactions are not being processedThe issue was fixed and the system is getting back to normal.8 minResolved
Jun 25, 2026Onramp delivery of Base Mainnet crypto assets is delayedBase chain is now fully recovered and we are seeing txns flowing through normally1h 41mResolved
Jun 22, 2026Elevated API ErrorsThe issue has been resolved16 minResolved
Jun 9, 2026Delays in processing BTCBitcoin (BTC) transactions are processing normally. The latency issue has been resolved.1h 35mResolved
Jun 3, 2026Delays in Wallet Activity Updates for EVM ChainsWallet activity updates for Ethereum and EVM-compatible wallets are now processing normally. Users can continue transacting as expected, and recent transactions and wallet activity should appear in the app without…12h 35mResolved
May 30, 2026Onramp delivery of some crypto assets is delayedThis incident has been resolved.34 minResolved
May 22, 2026Balances in the MoonPay app are not loadingThe impact from the issue is over.45 minResolved
May 19, 2026Delays in processing SEPA instant paymentsThis incident has been resolved.18h 14mResolved
May 16, 2026Scheduled Payment Method MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
May 16, 2026Scheduled Payment Method MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
May 16, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.30 minScheduled
May 15, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.2h 11mScheduled
May 8, 2026Onramp delivery of some crypto assets is delayedThe issue has been fixed and all pending orders are completed.1h 30mResolved
May 6, 2026Delays processing Apple Pay paymentsThis incident has been resolved.2h 16mResolved
Apr 21, 2026Maintenance - ApplePayMaintenance completed successfully. No impact to customers observed.34 minResolved
Apr 16, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.35 minScheduled
Apr 15, 2026Onramp & Offramp delivery of some crypto assets is delayedAll pending orders are delivered and the issue is resolved.25 minResolved
Apr 15, 2026Elevated failure rate on swap transactionsThe issue has been resolved. All systems are now operating normally. We’ll continue to monitor to ensure stability.9h 14mResolved
Mar 5, 2026Asset details for some tokens is not loading in the mobile appIssue is resolved.14 minResolved
Mar 1, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.1h 16mScheduled
Mar 1, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.1h 20mScheduled
Feb 15, 2026Offramp delivery is delayedConfirming everything is in place and and deposits are now processed.1h 6mResolved
Feb 12, 2026Unable to view token detailsThe issue is fixed.38 minResolved
Feb 10, 2026Interac Processing DelaysThe impact from the issue is over and all overdue Interac payments have been processed.2h 44mResolved
Jan 29, 2026Onramp delivery of some crypto assets is delayedWe've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.2h 41mResolved
Jan 23, 2026Blank home screen for Android usersFix delivered. Please restart your app, go to Settings and click the Update button. Your home screen will be back to normal.43 minResolved
Jan 13, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Dec 9, 2025MoonPay App - Solana Activity and PnL performance degradedThe impact from the issue is over.1h 50mResolved
Dec 5, 2025Issues with APIs and Widget due to Cloudflare OutageThe incident has been resolved and all services are restored.11 minResolved
Nov 21, 2025Elevated API ErrorsThe issue has now been resolved.40 minResolved
Nov 19, 2025MoonPay Support Portal unavailableThis incident has been resolved.1h 46mResolved
Nov 18, 2025On and Offramp delivery of crypto assets are delayedAll systems are operating normally.3h 7mResolved
Nov 14, 2025Transaction processing is delayedSome transaction processing was delayed due to issues with a compliance provider. We are no longer seeing delays and all affected transactions have now been processed correctly.2h 37mResolved
Nov 13, 2025MoonPay App - Issues Sending BitcoinThe issue has been resolved.21 minResolved
Nov 11, 2025[MoonPay App] Issues with Bitcoin balancesThe issue has now been resolved.13 minResolved
Nov 10, 2025MoonPay App - Elevated failure rates on ConvertIt is no longer an issue.2h 23mResolved
Nov 6, 2025Issues loading Balances on MoonPay appThe issue has been fixed. Loading balances is now back to normal.42 minResolved

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How to Read This MoonPay Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before MoonPay acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single MoonPay outage in this window ran 20h 13m, against a mean recovery of 3h 18m. If you depend on MoonPay in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.