Moveworks Outage History

47 incidents recorded over the last 365 days, 46 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Moveworks status99.84% uptime history

Every Recorded Moveworks Incident

Moveworks incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 4, 2026New Secret Generation for On-Prem Agents not workingThis incident has been resolved.2h 38mResolved
Oct 15, 2026Tool Studio Admins Unable to Edit Connectors or Script ActionsThis incident has been resolved.3h 37mResolved
Oct 1, 2026Duplicate Employee Communications Messages on Microsoft TeamsThis incident has been resolved as of 12:10 PM PST.2h 47mResolved
Oct 1, 2026Moveworks Assistant in Microsoft Teams Not RespondingThis incident has been resolved.1h 48mResolved
Sep 28, 2026Intermittent Error Responses in the Moveworks Assistant on EmployeeWorks Web AppThis incident has been resolved.4h 49mResolved
Sep 23, 2026Agent Studio: Plugins page not loading for some rolesThis incident has been resolved.1h 35mResolved
Sep 21, 2026Moveworks Academy Access IssueWe have rotated the SSL certificate and confirmed that access to Moveworks Academy has been restored. Users should now be able to access the site without browser security warnings. Thank you for your patience.19h 32mResolved
Sep 17, 2026Knowledge Ingestion DelaysThis incident has been resolved.2h 47mResolved
Sep 16, 2026Get Help options not appearing for greeting messagesA fix has been deployed and the Get Help options are now rendering as expected for all messages. Thank you for your patience, and apologies again for the disruption.53 minResolved
Sep 10, 2026My Moveworks portal login not workingThis incident has been resolved.3h 30mResolved
Sep 4, 2026Unable to send messages to the AI Assistant on MS TeamsThis incident has been resolved. Anyone still affected can follow the workaround steps shared previously.528h 14mResolved
Aug 20, 2026Assistant not responding in Microsoft TeamsThe intermittent unresponsiveness of the AI Assistant in Microsoft Teams has been resolved. Responses have returned to normal, and we have confirmed stability through continued monitoring. No further action is required…26h 24mResolved
Aug 19, 2026Custom AI Assistant Logo Reverting to Moveworks Default (Microsoft Teams)The fix should now be reflected for everyone, allowing the incident to be closed out.910h 15mResolved
Aug 11, 2026Issue Affecting Approval RequestsThis incident has been resolved.20h 52mResolved
Aug 10, 2026SharePoint Online Knowledge ingestion Authentication IssuesWe have identified authentication failures affecting SharePoint Online integrations that use Microsoft App Store authentication, following Microsoft’s deprecation of the legacy ACS authentication method. As a result…—Investigating
Aug 10, 2026Documentation site is downThis incident has been resolved.4h 47mResolved
Aug 7, 2026CSAT surveys not sent for the week of 7/28We identified an issue with CSAT surveys not going out for the mentioned week. We identified the issue and have fixed it; subsequent CSAT's should run as usual. We sincerely apologise for the inconvenience caused.-5457 minResolved
Jul 29, 2026Connector Credential Expiry False AlertsThis incident has been resolved.171h 49mResolved
Jul 7, 2026Moveworks Setup — Logs Delayed or Not LoadingOur engineering team has resolved the issue. Logs in Moveworks Setup are now loading as expected. Thank you for your patience, and apologies again for the inconvenience.38 minResolved
Jun 26, 2026Agent Studio — Compound Action Testing FailingThis incident has been resolved1h 54mResolved
Jun 23, 2026Permissions ingestion failing for UnilyThis incident has been resolved.1205h 23mResolved
Jun 22, 2026Potential Search Retrieval DegradationThe fix has been rolled out for all impacted customers and this incident has been resolved.23h 36mResolved
Jun 18, 2026Jira ITSM – Intermittent Update and Resolution FailuresThis incident has been resolved.7h 33mResolved
Jun 11, 2026Enterprise Search Unavailable in AI Assistant — ResolvedOn June 10, 2026, between 5:15 PM and 6:24 PM PST, users in the US region experienced a loss of Enterprise Search within the AI Assistant. Our team identified and resolved the issue within the same hour. We apologize…0 minResolved
Jun 9, 2026MyMoveworks Access IssueThis incident has been resolved as of 6:30 AM PST. We apologize for any inconvenience this may have caused.1h 48mResolved
Jun 5, 2026AI Assistant Answers DegradationThis incident has been resolved.1h 51mResolved
May 29, 2026The line breaks and bolding of the words not being respected in the messages.The line breaks and bolding of the words were not being respected in the messages the Assistant was sending out, mainly the Employee Comms, Agent Studio messages.-338 minResolved
May 20, 2026View permission feature in Setup is erroring outWe are pleased to inform you that the issue with the View Permission feature in Setup has been resolved. The feature is now returning the expected results. We apologize for the inconvenience caused and thank you for…1h 37mResolved
May 19, 2026User Identity Ingestion FailuresThis incident has been resolved. User Identity Ingestion is now functioning as expected and user identity sync has been restored for all affected customers. We apologize for any inconvenience this may have caused.3h 24mResolved
May 12, 2026Live Agent Chat DegradationThis incident has been resolved as of 1:45 PM PST. Live Agent Chat has been restored and is functioning as expected. We appreciate your patience and apologize for any inconvenience caused.19 minResolved
Apr 22, 2026Embedded AI Assistant DegradationWe are pleased to confirm that the issue causing the Moveworks AI Assistant to not load on web pages has been fully resolved. We appreciate your patience and apologize for any inconvenience this may have caused.1h 0mResolved
Mar 24, 2026AI Assistant Outage on Microsoft TeamsThis incident has been resolved.3h 45mResolved
Mar 18, 2026AI Assistant Unresponsive in Microsoft Teams (App Store)We’re pleased to confirm that the issue has been resolved. Thank you for your patience and continued support.1h 10mResolved
Mar 17, 2026AI Assistant OutageWe identified and resolved an issue where some users experienced failed or missing responses while interacting with the Moveworks AI Assistant. During this time, the assistant may have been temporarily unresponsive or…-821 minResolved
Feb 19, 2026AI Assistant Outage in Gov CloudThis incident has been resolved5 minResolved
Feb 12, 2026Microsoft Teams DegradationThis incident has been resolved. The Service Health Advisory that you can look up in your M365 Admin center Service Health section is TM1230990.3h 50mResolved
Feb 4, 2026Issues with AI Assistant responsesThis incident has been resolved as of 6:12 AM PST. We appreciate your patience.2h 33mResolved
Jan 28, 2026Notification Delays via AI AssistantThis incident has been resolved. Thanks again for you patience and understanding.4h 20mResolved
Jan 21, 2026SSO Login Issue Affecting My Moveworks PortalThe issue has been fully resolved, and users should now be able to sign in to the My Moveworks portal using SSO normally. If you continue to experience problems, please contact support.1h 16mResolved
Jan 16, 2026FAQ's not serving.We saw an issue around FAQ's not being served for users, we identified this issue and it stands fixed now.-1047 minResolved
Dec 30, 2025Intermittent Ticket Submission FailuresOur engineering team has deployed a hot fix to resolve the issue affecting ticket submissions. The incident should now be resolved. We appreciate your patience and apologize for the inconvenience.4h 24mResolved
Dec 18, 2025Agent Studio Notify action DegradationCompound Actions which have Notify Action in them are failing, we have identified the root cause and have fixed the issue.-673 minResolved
Dec 15, 2025Issues accessing Roles & Permissions ManagementThis incident has been resolved.46 minResolved
Nov 22, 2025Live Agent Message Brokering Degradation After ServiceNow Zurich upgradeThis incident has been resolved.4121h 53mResolved
Nov 18, 2025AI Assistant Unresponsive in Microsoft TeamsWe’re pleased to inform you that the issue affecting interactions with AI Assistant in Microsoft Teams has now been resolved. According to Microsoft, the problem resulted from an unexpected spike in user traffic, which…2h 54mResolved
Nov 10, 2025Forms Ingestion FailureThis incident has been resolved. Thank you for your patience and we apologize for the inconvenience this may have caused.27h 33mResolved
Nov 5, 2025Live Agent Message Brokering DegradationThis incident has been resolved.6h 20mResolved

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How to Read This Moveworks Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Moveworks acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Moveworks outage in this window ran 171d 17h, against a mean recovery of 7d 6h. If you depend on Moveworks in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.