MRI Software Outage History
200 incidents recorded over the last 365 days, 16 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded MRI Software Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Nov 6, 2026 | Property Central - Scheduled Maintenance<p>Dear MRI Client, We are writing to inform you that a planned maintenance update (PMU) will be applied to <b>Property Central</b> on <b>06-Nov-2026 between 19:00 and 22:00 UTC</b>. During this time, the product may… | 3h 0m | Scheduled |
| Nov 4, 2026 | Engage Pay - Reported Incident - Investigation Underway<p>Dear MRI Client, <p>A fix was applied on <b>05-Nov-2026</b> at <b>01:33 UTC</b> to address the issue impacting <b>Engage Pay</b>, and we are currently monitoring the performance and stability of the… | 10h 35m | Resolved |
| Nov 4, 2026 | London DC (Maidenhead) - Reported Incident - Monitoring<p>Dear MRI Client, <p>Normal service has now been restored for <b>London DC (Maidenhead)</b>. <p>The issue was fully resolved on <b>04-Nov-2026</b> at <b>15:45 UTC</b> and we will continue to monitor the service… | 4h 0m | Resolved |
| Nov 4, 2026 | Prolease Enterprise - NA - New Version AvailableThe scheduled maintenance has been completed. | 1 min | Scheduled |
| Nov 4, 2026 | Prolease Enterprise - APAC - New Version AvailableThe scheduled maintenance has been completed. | 1 min | Scheduled |
| Nov 4, 2026 | Horizon - New Version AvailableThe scheduled maintenance has been completed. | 1 min | Scheduled |
| Nov 4, 2026 | Prolease Direct - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Nov 3, 2026 | PMX X.5 APAC - Neptune and PMX X.7 APAC - Luna - Reported Incident - Investigation Underway<p>Dear MRI Client, <p>Normal service has now been restored for <b>PMX X.5 APAC - Neptune and PMX X.7 APAC - Luna</b>. <p>The issue was fully resolved on <b>04-Nov-2026</b> at <b>06:49 UTC</b> and we will continue to… | 20h 42m | Resolved |
| Nov 3, 2026 | Secure Sign - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 7h 0m | Scheduled |
| Nov 3, 2026 | Secure Sign - APAC - Scheduled MaintenanceThe scheduled maintenance has been completed. | 7h 0m | Scheduled |
| Nov 3, 2026 | Secure Sign - EMEA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 7h 0m | Scheduled |
| Nov 3, 2026 | Engage Protect - ID Verification - Scheduled MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Nov 1, 2026 | Contract Intelligence - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 9h 0m | Scheduled |
| Oct 31, 2026 | Agency Central - Scheduled MaintenanceThe scheduled maintenance has been completed. | 9h 0m | Scheduled |
| Oct 31, 2026 | Maidenhead Datacenter - Scheduled MaintenanceThe scheduled maintenance has been completed. | 5h 0m | Scheduled |
| Oct 31, 2026 | Newport Datacenter - Scheduled MaintenanceThe scheduled maintenance has been completed. | 5h 0m | Scheduled |
| Oct 28, 2026 | Engage Protect - ID Verification - Reported Incident - Resolved<p>Dear MRI Client, <p>We experienced a technical issue with ID Verification notifications yesterday <b>27 October 2026</b> starting in the morning and the issue was fully resolved on <b>27 October 2026</b> at <b>6:00… | 0 min | Resolved |
| Oct 28, 2026 | Intermodal - New Version AvailableThe scheduled maintenance has been completed. | 1 min | Scheduled |
| Oct 28, 2026 | Assistance Connect - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Oct 27, 2026 | CTM - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 30 min | Scheduled |
| Oct 27, 2026 | PMX X.7 Americas - Triton - Scheduled Critical MaintenanceThe scheduled maintenance has been completed. | 8h 0m | Scheduled |
| Oct 25, 2026 | PMX X.7 EMEA - Europa - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Oct 25, 2026 | Agency Central - Scheduled MaintenanceThe scheduled maintenance has been completed. | 18h 0m | Scheduled |
| Oct 24, 2026 | PMX X.7 Americas - Triton - Scheduled MaintenanceThe scheduled maintenance has been completed. | 8h 0m | Scheduled |
| Oct 24, 2026 | PMX X.7 Americas - Despina - Scheduled MaintenanceThe scheduled maintenance has been completed. | 8h 0m | Scheduled |
| Oct 24, 2026 | PMX X.7 Canada - Polaris - Scheduled MaintenanceThe scheduled maintenance has been completed. | 8h 0m | Scheduled |
| Oct 23, 2026 | PMX X.7 Partners - Gemini - Scheduled Critical MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Oct 23, 2026 | Tenant Connect - Scheduled Critical MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Oct 23, 2026 | Resident Connect - Scheduled Critical MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Oct 23, 2026 | PMX X.7 APAC - Luna - Scheduled Critical MaintenanceThe scheduled maintenance has been completed. | 6h 0m | Scheduled |
| Oct 23, 2026 | PMX X.7 APAC - Phoebe - Scheduled Critical MaintenanceThe scheduled maintenance has been completed. | 6h 0m | Scheduled |
| Oct 23, 2026 | PMX X.7 PAH Americas - Orion - Scheduled Critical MaintenanceThe scheduled maintenance has been completed. | 8h 0m | Scheduled |
| Oct 22, 2026 | Asset Modeling, Valuations, and Debt Management - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Oct 22, 2026 | Asset Modeling, Valuations, and Debt Management - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Oct 22, 2026 | Qube PM - New Version AvailableThe scheduled maintenance has been completed. | 1 min | Scheduled |
| Oct 21, 2026 | Engage Protect ID Verification - Scheduled MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Oct 17, 2026 | MRI Agora Gateway and Global Services - Scheduled MaintenanceWe will be undergoing scheduled maintenance during this time. | 2h 0m | Scheduled |
| Oct 17, 2026 | MRI Agora Gateway Ask Agora Widget - Scheduled MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Oct 17, 2026 | Space Scheduling NA - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 4h 0m | Scheduled |
| Oct 17, 2026 | Series4000 - APAC - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 2h 0m | Scheduled |
| Oct 17, 2026 | Series4000 - EMEA - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 2h 0m | Scheduled |
| Oct 17, 2026 | Series4000 - NA - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 2h 0m | Scheduled |
| Oct 17, 2026 | Agency Central - Scheduled MaintenanceThe scheduled maintenance has been completed. | 9h 0m | Scheduled |
| Oct 17, 2026 | Space Scheduling EMEA - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 4h 0m | Scheduled |
| Oct 17, 2026 | Space Scheduling NA - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 2h 0m | Scheduled |
| Oct 15, 2026 | Prolease Central - EMEA - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 4h 0m | Scheduled |
| Oct 15, 2026 | Secure Sign - NA - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 4h 0m | Scheduled |
| Oct 15, 2026 | Secure Sign - APAC - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 4h 0m | Scheduled |
| Oct 15, 2026 | Secure Sign - EMEA - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 4h 0m | Scheduled |
| Oct 14, 2026 | Secure Sign - APAC - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 1h 0m | Scheduled |
| Oct 14, 2026 | Secure Sign - EMEA - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 1h 0m | Scheduled |
| Oct 14, 2026 | Securesign - NA - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 2h 0m | Scheduled |
| Oct 13, 2026 | Report Gateway - NA - Reported Incident - Resolved<p>Dear MRI Client, <p>Normal service has now been restored for <b>Report Gateway Processing</b>. <p>The issue was fully resolved on <b>20 October 2026</b> at <b>17:00 UTC</b> and we will continue to monitor the… | 163h 41m | Resolved |
| Oct 13, 2026 | CTM - NA - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 30 min | Scheduled |
| Oct 13, 2026 | Intermodal - New Version Available<p>Dear MRI Client, We’re pleased to inform you that the <b>Intermodal</b> release <b>v2026.5</b> is now available. Your organisation’s Designated Support Contact (DSC) can download the full release notes by logging… | 1 min | Scheduled |
| Oct 11, 2026 | PMX - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 1h 0m | Scheduled |
| Oct 11, 2026 | Space Scheduling - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 1h 0m | Scheduled |
| Oct 11, 2026 | Fixed Asset Accounting - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 1h 0m | Scheduled |
| Oct 11, 2026 | Bostonpost - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 1h 0m | Scheduled |
| Oct 11, 2026 | Resident Connect - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 1h 0m | Scheduled |
| Oct 11, 2026 | Secure Sign - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 1h 0m | Scheduled |
| Oct 11, 2026 | OnLocation Footfall - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 1h 0m | Scheduled |
| Oct 11, 2026 | OnLocation People Presence - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 1h 0m | Scheduled |
| Oct 11, 2026 | Debt Management - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 1h 0m | Scheduled |
| Oct 11, 2026 | Assistance Connect - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 1h 0m | Scheduled |
| Oct 11, 2026 | Prospect Connect - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 1h 0m | Scheduled |
| Oct 11, 2026 | Tenant Connect - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 1h 0m | Scheduled |
| Oct 11, 2026 | Report Gateway - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 1h 0m | Scheduled |
| Oct 10, 2026 | MRI Agora Gateway - EMEA - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 2h 0m | Scheduled |
| Oct 9, 2026 | Property Central - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 4h 0m | Scheduled |
| Oct 9, 2026 | PMX X.7 APAC - Luna - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 6h 0m | Scheduled |
| Oct 9, 2026 | PMX X.7 APAC - Phoebe - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 6h 0m | Scheduled |
| Oct 9, 2026 | MRI Agora Gateway - NA - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 2h 0m | Scheduled |
| Oct 7, 2026 | TPN Group - Reported Incident - Resolved<p>Dear MRI Client, <p>Normal service has now been restored for <b>07-Oct-2026</b>. <p>The issue was fully resolved on <b>07-Oct-2026</b> at <b>15:20 UTC</b> and we will continue to monitor the service closely. We… | 58 min | Resolved |
| Oct 6, 2026 | MRI Agora Gateway - APAC - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 2h 0m | Scheduled |
| Oct 6, 2026 | Property Tree - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 2h 0m | Scheduled |
| Oct 6, 2026 | Engage Protect - ID Verification - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 2h 30m | Scheduled |
| Oct 5, 2026 | PMX Reporting - Triton - NA - Reported Incident - Investigation Underway<p>Dear MRI Client, <p>Normal service has now been restored for <b>PMX Reporting</b>. <p>The issue was fully resolved on <b>06 October 2026</b> at <b>08:00 UTC</b> and we will continue to monitor the service… | 22h 59m | Resolved |
| Oct 2, 2026 | Engage Pay - Reported Incident - Resolved<p>Dear MRI Client, <p>Normal service has now been restored for <b>Engage Pay</b>. <p>The issue was fully resolved on <b>02 October 2026</b> at <b>20:00 UTC</b> and we will continue to monitor the service closely. We… | 76h 20m | Resolved |
| Oct 2, 2026 | PMX X.7, PMX X.5, PHA PRO, FAA and Cornerstone - Reported Incident - Resolved<p>Dear MRI Client, <p>Earlier today, services hosted within the CH3 data center experienced an issue that may have impacted service availability and performance for some users. We believe the issue has now been… | 0 min | Resolved |
| Oct 2, 2026 | ProLease Central - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Oct 1, 2026 | Asset Modeling / Debt Management / Valuations - EMEA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Oct 1, 2026 | Asset Modeling / Debt Management / Valuations - NA - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 4h 0m | Scheduled |
| Oct 1, 2026 | Debt Management - NA - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 4h 0m | Scheduled |
| Oct 1, 2026 | Asset Modeling / Valuations - EMEA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Oct 1, 2026 | Contract Intelligence - APAC - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 2h 0m | Scheduled |
| Oct 1, 2026 | Contract Intelligence - EMEA - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 2h 0m | Scheduled |
| Oct 1, 2026 | Contract Intelligence - NA - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 2h 0m | Scheduled |
| Oct 1, 2026 | Asset Modeling - APAC - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 4h 0m | Scheduled |
| Oct 1, 2026 | Asset Modeling / Debt Management / Valuations - APAC - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 4h 0m | Scheduled |
| Sep 30, 2026 | Horizon - New Version AvailableThe scheduled maintenance has been completed. | 1 min | Scheduled |
| Sep 30, 2026 | ProLease Enterprise - New Version AvailableThe scheduled maintenance has been completed. | 1 min | Scheduled |
| Sep 30, 2026 | Intermodal - New Version AvailableThe scheduled maintenance has been completed. | 1 min | Scheduled |
| Sep 30, 2026 | Secure Sign - APAC - Scheduled MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Sep 30, 2026 | Secure Sign - EMEA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Sep 30, 2026 | Secure Sign - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Sep 29, 2026 | CTM - Scheduled MaintenanceThe scheduled maintenance has been completed. | 30 min | Scheduled |
| Sep 28, 2026 | Engage For Living - Configuration ChangeThe scheduled maintenance has been completed. | 2 min | Scheduled |
| Sep 27, 2026 | Angus - Scheduled MaintenanceThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Sep 26, 2026 | Tenmast - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 24h 0m | Scheduled |
| Sep 26, 2026 | HAB - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 24h 0m | Scheduled |
| Sep 25, 2026 | MRI Agora Gateway - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Sep 25, 2026 | PMX X.7 PAH Americas - Orion - Scheduled MaintenanceThe scheduled maintenance has been completed. | 8h 0m | Scheduled |
| Sep 25, 2026 | Prolease Central - North America - Scheduled MaintenanceThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Sep 24, 2026 | PMX X.7 Partners - Gemini - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Sep 23, 2026 | Qube PM - New Version AvailableThe scheduled maintenance has been completed. | 1 min | Scheduled |
| Sep 23, 2026 | Qube PM - New Version AvailableThe scheduled maintenance has been completed. | 1 min | Scheduled |
| Sep 23, 2026 | Qube PM - New Version AvailableThe scheduled maintenance has been completed. | 1 min | Scheduled |
| Sep 22, 2026 | MRI Agora Gateway - APAC - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Sep 22, 2026 | Engage Protect - ID Verification - Scheduled MaintenanceThe scheduled maintenance has been completed. | 2h 30m | Scheduled |
| Sep 21, 2026 | Resident Connect - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 8h 0m | Scheduled |
| Sep 21, 2026 | Resident Connect - EMEA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 8h 0m | Scheduled |
| Sep 19, 2026 | MRI Agora Gateway - EMEA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Sep 18, 2026 | Qube PM - New Version AvailableThe scheduled maintenance has been completed. | 2 min | Scheduled |
| Sep 18, 2026 | Engage Protect - ID Verification - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Sep 17, 2026 | ProLease Central - EMEA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Sep 17, 2026 | Education – Attendance Collection Tool - Status Update<p>Dear MRI Client, <p>Normal service has now been restored for <b>Education – Attendance Collection Tool</b>. <p>The issue was fully resolved on <b>22-Sep-2026</b> at <b>15:17 UTC</b> and we will continue to… | 119h 16m | Resolved |
| Sep 17, 2026 | CTM - Scheduled MaintenanceThe scheduled maintenance has been completed. | 30 min | Scheduled |
| Sep 15, 2026 | RentPayment - Engage Pay - Reported Incident - Resolved<p>Dear MRI Client, <p>Normal service has now been restored for <b>RentPayment - Engage Pay email notifications</b>. <p>The issue was fully resolved on <b>15 September 2026</b> at <b>17:56 UTC</b> and we will continue… | 3h 43m | Resolved |
| Sep 15, 2026 | CTM - Scheduled Maintenance<p>Dear MRI Client, We are writing to inform you that a planned maintenance update will be applied to <b>CTM</b> on <b>15 September 2026 between 14:00 and 14:30 UTC</b>. This update is not expected to cause any… | 30 min | Scheduled |
| Sep 15, 2026 | Secure Sign - APAC- - Scheduled MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Sep 15, 2026 | Secure Sign - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Sep 15, 2026 | Secure Sign - EMEA - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 1h 0m | Scheduled |
| Sep 14, 2026 | Intermodal - New Version Available<p>Dear MRI Client, We’re pleased to inform you that the <b>MRI Intermodal</b> release <b>v2026.4.02</b> is now available. Your organisation’s Designated Support Contact (DSC) can download the full release notes by… | 1 min | Scheduled |
| Sep 13, 2026 | Engage CRM - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 2h 0m | Scheduled |
| Sep 13, 2026 | Contract Intelligence - NA - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 6h 0m | Scheduled |
| Sep 10, 2026 | Asset Modeling / Debt Management and Investment Modeling Data API - NA - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 4h 0m | Scheduled |
| Sep 10, 2026 | Asset Modeling / Debt Management and Investment Modeling Data API - EMEA - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 4h 0m | Scheduled |
| Sep 10, 2026 | Asset Modeling / Debt Management and Investment Modeling Data API - APAC - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 4h 0m | Scheduled |
| Sep 9, 2026 | Property Tree - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 3h 0m | Scheduled |
| Sep 8, 2026 | Resident Screening - NA - Reported Incident - IdentifiedThis incident has been resolved. | 335h 59m | Resolved |
| Sep 8, 2026 | Secure Sign - APAC - Scheduled Maintenance<p>Dear MRI Client, We are writing to inform you that a planned maintenance update will be applied to <b>Secure Sign</b> on <b>08-Sept-2026 between 11:30 and 12:30 UTC</b>. This update is not expected to cause any… | 1h 0m | Scheduled |
| Sep 8, 2026 | Secure Sign - NA - Scheduled Maintenance<p>Dear MRI Client, We are writing to inform you that a planned maintenance update will be applied to <b>Secure Sign</b> on <b>08-Sept-2026 between 10:30 and 11:30 UTC</b>. This update is not expected to cause any… | 1h 0m | Scheduled |
| Sep 8, 2026 | Engage@Work- New Version Available<p>Dear MRI Client, Ask Agora is your conversational AI chat experience, answering your questions about using Engage @Work. Ask Agora can help with: · Locating the latest support guides or knowledge… | 1 min | Scheduled |
| Sep 8, 2026 | Secure Sign - EMEA - Scheduled Maintenance<p>Dear MRI Client, We are writing to inform you that a planned maintenance update will be applied to <b>Secure Sign</b> on <b>08 Sept 2026 between 09:00 and 10:30 UTC</b>. This update is not expected to cause any… | 1h 30m | Scheduled |
| Sep 8, 2026 | CheckpointID - Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 2h 0m | Scheduled |
| Sep 5, 2026 | Agora Gateway - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Sep 5, 2026 | Agora Gateway - EMEA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Sep 5, 2026 | Agora Gateway - APAC - Scheduled MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Sep 5, 2026 | Citrix Platform (Evolution - NA) - Scheduled MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Sep 5, 2026 | Citrix Platform (Evolution - EMEA) - Scheduled MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Sep 5, 2026 | Citrix Platform (Evolution - APAC) - Scheduled MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Sep 5, 2026 | Space Scheduling - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Sep 5, 2026 | Space Scheduling - EMEA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Sep 5, 2026 | Space Scheduling - APAC - Scheduled MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Sep 5, 2026 | Contract Intelligence - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 6h 0m | Scheduled |
| Sep 5, 2026 | Communications Manager - EMEA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 6h 0m | Scheduled |
| Sep 4, 2026 | Property Central - EMEA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Sep 3, 2026 | Evolution - APAC - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Sep 3, 2026 | Angus - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Sep 3, 2026 | Contract Intelligence - Scheduled MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Sep 2, 2026 | PHA Pro On Premise - New Version AvailableThe scheduled maintenance has been completed. | 1 min | Scheduled |
| Sep 2, 2026 | Space Scheduling - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Sep 1, 2026 | CTM - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 30 min | Scheduled |
| Sep 1, 2026 | RentPayment - Reported Incident - Investigation Underway<p>Dear MRI Client, <p>Normal service has now been restored for <b>RentPayment</b>. <p>The issue was fully resolved on <b>02 September</b> at <b>12:27 UTC</b> and we will continue to monitor the service… | 22h 50m | Resolved |
| Sep 1, 2026 | Intermodal - New Version AvailableThe scheduled maintenance has been completed. | 1 min | Scheduled |
| Aug 31, 2026 | Qube PM - New Version AvailableThe scheduled maintenance has been completed. | 1 min | Scheduled |
| Aug 27, 2026 | PHA Pro - NA - Scheduled Critical MaintenanceThe scheduled maintenance has been completed. | 6h 0m | Scheduled |
| Aug 26, 2026 | SecureSign - EMEA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Aug 26, 2026 | SecureSign - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Aug 26, 2026 | SecureSign - APAC - Scheduled MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Aug 25, 2026 | SecureSign - APAC- Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Aug 25, 2026 | SecureSign - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Aug 25, 2026 | SecureSign - EMEA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Aug 24, 2026 | Evolution - EMEA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 5h 0m | Scheduled |
| Aug 23, 2026 | PHA Pro - Scheduled MaintenanceThe scheduled maintenance has been completed. | 12h 0m | Scheduled |
| Aug 21, 2026 | ProLease Central - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Aug 20, 2026 | Asset Modeling / Debt Management and Investment Modeling Data API - EMEA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Aug 20, 2026 | Asset Modeling / Debt Management and Investment Modeling Data API - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Aug 20, 2026 | Asset Modeling / Debt Management and Investment Modeling Data API - APAC - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Aug 20, 2026 | PMX X.5 APAC - Mercury - Reported Incident - Resolved<p>Dear MRI Client, <p>Normal service has now been restored for <b>PMX X.5 APAC - Mercury</b>. <p>The issue was fully resolved on <b>21-Aug-2026</b> at <b>06:00 UTC</b> and we will continue to monitor the service… | 22h 56m | Resolved |
| Aug 20, 2026 | Angus - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Aug 18, 2026 | CTM - Scheduled MaintenanceThe scheduled maintenance has been completed. | 30 min | Scheduled |
| Aug 17, 2026 | Intermodal - New Version AvailableThe scheduled maintenance has been completed. | 1 min | Scheduled |
| Aug 16, 2026 | PHA Pro - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 12h 0m | Scheduled |
| Aug 14, 2026 | PMX X.7 APAC - Luna & Phoebe - Scheduled Critical MaintenanceThe scheduled maintenance has been completed. | 6h 0m | Scheduled |
| Aug 14, 2026 | PMX X.7 Partners - Gemini - Scheduled Critical MaintenanceThe scheduled maintenance has been completed. | 8h 0m | Scheduled |
| Aug 14, 2026 | PMX X.7 PAH Americas - Orion - Scheduled Critical MaintenanceThe scheduled maintenance has been completed. | 8h 0m | Scheduled |
| Aug 12, 2026 | Prospect Connect - NA- Scheduled MaintenanceThe scheduled maintenance has been completed. | 5h 0m | Scheduled |
| Aug 12, 2026 | Prospect Connect - EMEA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Aug 11, 2026 | PMX X.7 PAH Americas - Orion - Reported Incident - Resolved<p>Dear MRI Client, <p>Normal service has now been restored for <b>PMX Residential Management</b>. <p>The issue was fully resolved on <b>14 August 2026</b> at <b>10:00 UTC</b> and we will continue to monitor the service… | 71h 46m | Resolved |
| Aug 11, 2026 | Engage Secure Sign - EMEA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 30 min | Scheduled |
| Aug 11, 2026 | Engage Secure Sign - APAC - Scheduled MaintenanceThe scheduled maintenance has been completed. | 30 min | Scheduled |
| Aug 11, 2026 | Engage Secure Sign - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 30 min | Scheduled |
| Aug 10, 2026 | CTM - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Aug 7, 2026 | Property Central - EMEA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Aug 7, 2026 | PMX X.7 APAC - Luna & Phoebe - Scheduled MaintenanceThe scheduled maintenance has been completed. | 6h 0m | Scheduled |
| Aug 6, 2026 | PMX X.7 PAH Americas - Orion - Reported Incident - Resolved<p>Dear MRI Client, The remediation actions were completed on <b>07 Aug 2026</b> at <b>6:07 UTC</b>, and the issue with <b>PMX X.7 PAH Americas - Orion</b> is now resolved. We appreciate your patience while we… | 52 min | Resolved |
| Aug 6, 2026 | PMX X.7 PAH Americas - Orion - Scheduled MaintenanceThe scheduled maintenance has been completed. | 8h 0m | Scheduled |
| Aug 5, 2026 | PMX X.7 Partners - Gemini - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Aug 5, 2026 | Intermodal - New Version AvailableThe scheduled maintenance has been completed. | 1 min | Scheduled |
| Aug 5, 2026 | Resident Screening - Scheduled MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Aug 4, 2026 | CTM - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 30 min | Scheduled |
| Aug 1, 2026 | Contract Intelligence - APAC - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Aug 1, 2026 | Contract Intelligence - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Aug 1, 2026 | Contract Intelligence - EMEA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Jul 31, 2026 | Prolease Central - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Jul 30, 2026 | Asset Modeling / Debt Management and Investment Modeling Data API - NA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Jul 30, 2026 | Asset Modeling / Debt Management and Investment Modeling Data API - EMEA - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Jul 30, 2026 | Asset Modeling / Debt Management and Investment Modeling Data API - APAC - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
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How to Read This MRI Software Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before MRI Software acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single MRI Software outage in this window ran 13d 23h, against a mean recovery of 7h 22m. If you depend on MRI Software in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.