Mural Outage History
7 incidents recorded over the last 365 days, 4 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Mural Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Aug 4, 2026 | Authentication Error for some SAML SSO usersUpdate 2 - The fix to the SSO SAML login issue that caused an Authentication Error has been implemented. We now believe the issue is resolved but will continue to monitor throughout the day. Please check our status… | 36 min | Resolved |
| Jun 27, 2026 | Scheduled Mural MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Apr 17, 2026 | Some users are unable to sign in to MuralThe fix our 3rd party provider implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused. | 3h 2m | Resolved |
| Apr 6, 2026 | April 6 Infrastructure Update – New CDN DomainsThe scheduled maintenance has been completed. | 15 min | Scheduled |
| Mar 26, 2026 | Mural Collaboration Issue - murals not loadingThe fix we implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a… | 1h 0m | Resolved |
| Dec 20, 2025 | Mural Server MaintenanceThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Nov 25, 2025 | Some users are receiving an "Offline" message when working in MuralUsers receiving the "Offline" message are now able to access content and create new murals, and no new examples of this issue are reported. This issue is now considered fully resolved. We apologize for the… | 2h 1m | Resolved |
Hear about the next one while it is open
Everything above is a record written after the fact. We can email you when the next Mural incident opens instead, at the point where knowing still changes what you do.
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How to Read This Mural Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Mural acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Mural outage in this window ran 4h, against a mean recovery of 1h 59m. If you depend on Mural in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.