Is MX Technologies Down?

This incident has been resolved and services are operating normally. We apologize for the disruption. If you continue to experience issues, please contact MX Support. --- [2026-10-14T17:41:08Z] (monitoring) A fix has been applied and services are recovering. We're monitoring to confirm stability. If you're still seeing problems, please contact MX Support. We'll post a final update once we've confirmed full recovery. --- [2026-10-14T17:13:36Z] (identified) Work on the fix is still in progress. We'll share an expected recovery time as soon as we have one. Next update within 30 minutes. --- [2026-10-14T16:44:19Z] (identified) We've identified the cause of this issue and are working on a fix. Some customers may continue to experience errors or delays until it's in place. Next update within 30 minutes. --- [2026-10-14T16:34:17Z] (investigating) We're investigating an issue affecting some MX services. Some customers may experience errors, delays, or degraded performance. Our engineering team is actively engaged. No action is needed on your part. If you need to retry, please wait a few minutes between attempts. We'll post an update within 30 minutes.

We are pleased to inform you that the earlier incident has been fully resolved after our teams confirmed no further recurrence. The service disruption affected some of our overall traffic which resulted in customers experiencing different levels of elevated errors and elevated latency. Thank you for your patience, and we apologize for any disruption this may have caused. --- [2026-10-02T20:57:56Z] (monitoring) The issue affecting MX products has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident. --- [2026-10-02T20:49:27Z] (identified) We have identified the root cause of the incident affecting MX products. A fix is being deployed. We will continue to provide updates every 15 minutes until service is fully restored.

The issue affecting Customer Analytics dashboards has been fully resolved after careful monitoring, and all services have returned to normal. During this disruption, some customers were unable to load dashboard data within the Customer Analytics platform. An Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you. We sincerely appreciate your patience and trust as we worked through this incident. Thank you! --- [2026-08-24T22:12:34Z] (monitoring) The issue affecting Customer Analytics dashboards has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident. --- [2026-08-24T22:11:05Z] (identified) We are currently investigating a service disruption affecting Customer Analytics dashboards which may result in dashboards not displaying data for some users. Our teams have identified the source of the issue and are coordinating with a third-party vendor on a resolution. We will provide an update within one hour. Thank you for your patience as we work to resolve the issue.

MX teams will be performing maintenance and updates to enhance the performance and reliability of MX core systems and services. This scheduled maintenance event is expected to have minimal impacts to MX production services for up to 10 minutes, with most services experiencing less than 3 minutes of impact due to our high availability architecture. We understand the importance of uninterrupted service and have taken measures to minimize any potential impact. We appreciate your understanding as we work to improve your MX experience.