Myemma Outage History

59 incidents recorded over the last 365 days, 59 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Myemma status100.00% uptime history

Every Recorded Myemma Incident

Myemma incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 4, 2026Issues accessing the Support Hub chat botThis issue is resolved.4h 11mResolved
Oct 28, 2026Intermittent Issues Loading Previews or Sending Tests in the Email EditorThe incident has been resolved.51 minResolved
Oct 15, 2026Intermittent issues accessing the applicationThis has been resolved.28 minResolved
Oct 14, 2026Intermittent Email Editor Loading IssuesThe issue is resolved.35 minResolved
Aug 20, 2026Scheduled Database MaintenanceThis maintenance is complete.0 minResolved
Aug 20, 2026Scheduled Database MaintenanceThis maintenance is complete.2h 0mResolved
Aug 7, 2026Intermittent login issues<p>The issue is resolved.</p><p>If needed, users should clear their browser's cache, cookies and restart before reattempting login. </p>0 minResolved
Aug 6, 2026Intermittent login issues<p>Our teams have identified the issue and we are continuing to monitor this situation.  </p>4h 22mResolved
Aug 6, 2026Intermittent login issuesThe issue is resolved. If needed, users should clear their browser's cache, cookies and restart before reattempting login.6h 49mResolved
Aug 4, 2026Login Issues for accounts with SSO enabled<p>SSO related login issues are resolved.</p>0 minResolved
Aug 4, 2026Login Issues for accounts with SSO enabled<p>The issue was identified, and a fix was deployed.</p><p>We will provide an update as soon as login capability is restored for SSO users.</p>1h 8mResolved
Aug 4, 2026Login Issues for accounts with SSO enabledSSO related login issues are resolved.1h 27mResolved
Aug 3, 2026Temporary high bounce rate<p>This has been resolved.</p>0 minResolved
Jul 30, 2026Temporary high bounce rateThis has been resolved.92h 11mResolved
Jul 23, 2026Scheduled Database MaintenanceThis maintenance is complete.0 minResolved
Jul 23, 2026Scheduled Database MaintenanceThis maintenance is complete.2h 0mResolved
Jul 13, 2026Emma Support Closure 07/10/2026<p>Emma Support is back in action, with our normal business hours!</p>0 minResolved
Jul 10, 2026Emma Support Closure 07/10/2026Emma Support is back in action, with our normal business hours!76h 40mResolved
Jul 7, 2026Response Data Not Loading In App<p>All Response data has been restored. If needed, users can clear cache and cookies and restart their browsers to see any lagging updates.</p><p>The incident is now resolved.</p>0 minResolved
Jul 6, 2026Response Data Not Loading In App<p>Our teams have begun the process of restoring missing Response data in affected accounts.</p>
<p>During this time, accounts may see data intermittently populate and resolve. We will continue…12h 0mResolved
Jul 6, 2026Response Data Not Loading In App<p>Our teams have been able to identify the issue and will be working throughout the day to remediate the issue.</p>13h 24mResolved
Jul 6, 2026Response Data Not Loading In AppAll Response data has been restored. If needed, users can clear cache and cookies and restart their browsers to see any lagging updates. The incident is now resolved.15h 23mResolved
Jun 29, 2026Scheduled MaintenanceThis maintenance is complete.0 minResolved
Jun 29, 2026Scheduled MaintenanceThis maintenance is complete.1h 0mResolved
Jun 10, 2026Scheduled Database MaintenanceThis maintenance is complete.0 minResolved
Jun 10, 2026Scheduled Database MaintenanceThis maintenance is complete.1h 0mResolved
May 22, 2026Emma Support Chatbot Failures<p>The incident has been resolved</p>0 minResolved
May 21, 2026Emma Support Chatbot Failures<p>Services to our chatbot are being restored, and we will continue to monitor the results.</p>1h 34mResolved
May 21, 2026Emma Support Chatbot Failures<p>The issue has been identified and a fix implemented.</p><p>We will continue to monitor our Emma Chatbot before providing further updates.</p>1h 39mResolved
May 21, 2026Emma Support Chatbot FailuresThe incident has been resolved1h 55mResolved
May 19, 2026Campaign Delivery Delays<p>This incident is now resolved, and all delayed mailings have caught up and are being delivered.</p>0 minResolved
May 19, 2026Campaign Delivery Delays<p>We are seeing the last batch of delayed mailings beginning to catch up and deliver from our systems. We will continue to monitor traffic and provide an update when the incident is fully resolved.</p>32 minResolved
May 19, 2026Campaign Delivery Delays<p>Our teams were able to pinpoint the issue and have begun rolling out a fix. We are beginning to see mailings deliver. Stay tuned for additional updates.</p>1h 0mResolved
May 19, 2026Campaign Delivery Delays<p>As our teams continue to investigate, we've confirmed these delays are also affecting delivery of OTV (one time verification) login codes. </p>1h 7mResolved
May 19, 2026Campaign Delivery Delays<p>Investigations into this issue are ongoing. </p>1h 20mResolved
May 19, 2026Campaign Delivery DelaysThis incident is now resolved, and all delayed mailings have caught up and are being delivered.1h 58mResolved
May 14, 2026Scheduled Database MaintenanceThis maintenance is complete.0 minResolved
May 14, 2026Scheduled Database MaintenanceThis maintenance is complete.2h 0mResolved
May 5, 2026Scheduled Database MaintenanceThis maintenance is complete.0 minResolved
May 5, 2026Scheduled Database MaintenanceThis maintenance is complete.1h 0mResolved
Apr 28, 2026Emma Phone Support Unavailable<p>This has been resolved.</p>0 minResolved
Apr 27, 2026Emma Phone Support UnavailableThis has been resolved.4h 53mResolved
Apr 15, 2026Scheduled Maintenance: Legacy Code CleanupThe scheduled maintenance is completed.0 minResolved
Apr 15, 2026Scheduled Maintenance: Legacy Code CleanupThe scheduled maintenance is completed.1h 30mResolved
Apr 2, 2026Problems accessing SMS Sending and Settings<p>This issue has been resolved. </p>0 minResolved
Apr 1, 2026Problems accessing SMS Sending and Settings<p>This issue is ongoing. Our teams are actively monitoring the issue with our third party service provider. As soon as service is restored, we'll share an update here.</p>5h 12mResolved
Apr 1, 2026Problems accessing SMS Sending and Settings<p>Our teams have determined this issue is due to an outage with a third party service provider. We'll post updates here as we have them.</p>10h 16mResolved
Apr 1, 2026Problems accessing SMS Sending and SettingsThis issue has been resolved.10h 50mResolved
Mar 17, 2026Scheduled MaintenanceThis scheduled maintenance is complete.0 minResolved
Mar 17, 2026Scheduled MaintenanceThis scheduled maintenance is complete.2h 0mResolved
Feb 19, 2026Scheduled Database Maintenance<p><span style="font-family: Muli, Poppins">This scheduled maintenance is complete.</span></p>0 minResolved
Feb 19, 2026Scheduled Database MaintenanceThis scheduled maintenance is complete.2h 0mResolved
Feb 17, 2026Scheduled Maintenance & Emma Support Closure<p>The scheduled maintenance is complete.</p>0 minResolved
Feb 13, 2026Scheduled Maintenance & Emma Support ClosureThe scheduled maintenance is complete.74h 0mResolved
Feb 3, 2026ATTN: EMMA PHISHING ALERTauto-closed4737h 17mResolved
Feb 3, 2026ATTN: EMMA PHISHING ALERTauto-closed0 minResolved
Jan 22, 2026Emma Login & Sending issuesWe are moving this incident to resolved, as Emma systems and services are not impacted by the Microsoft incident directly. Since Microsoft 365 services have not been fully restored/caught up at this time, please follow…3h 42mResolved
Nov 20, 2025Scheduled Maintenance: Exports DatabaseThe maintenance is completed.1h 0mResolved
Nov 13, 2025Scheduled Database MaintenanceThis scheduled maintenance is complete.2h 0mResolved

Hear about the next one while it is open

Everything above is a record written after the fact. We can email you when the next Myemma incident opens instead, at the point where knowing still changes what you do.

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How to Read This Myemma Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Myemma acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Myemma outage in this window ran 197d 9h, against a mean recovery of 3d 14h. If you depend on Myemma in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.