NCR Voyix Outage History

200 incidents recorded over the last 365 days, 30 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live NCR Voyix status100.00% uptime history

Every Recorded NCR Voyix Incident

NCR Voyix incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 10, 2026Voyix Connect Maintenance - Hospitality Phase 2We will be performing maintenance on the following components during this window. During this time, NCR Voyix will fail all traffic to alternate data centers to not impact transactions. WebClient Reporting will be…4h 0mScheduled
Nov 10, 2026Voyix Connect Maintenance - GOV Phase 2We will be performing maintenance on the following components during this window. During this time, NCR Voyix will fail all traffic to alternate data centers to not impact transactions. WebClient Reporting will be…4h 0mScheduled
Nov 10, 2026Configuration Center (CFC) 22.2.0.1013 General ReleaseWe will be performing a general release of CFC version 20.2.0.1013.5h 0mScheduled
Nov 10, 2026Voyix Connect Maintenance - Common Phase 2We will be performing maintenance on the following components during this window. During this time, NCR Voyix will fail all traffic to alternate data centers to not impact transactions. WebClient Reporting will be…4h 0mScheduled
Nov 10, 2026NOLO Infrastructure Upgrade - NAMER Phase 11 of 11 - RESCHEDULEDNCR Voyix is planning infrastructure enhancements within the NAMER production SQL Server environment. During this maintenance, NCR Voyix will be migrating a subset of customers to new servers from the maintenance…5h 0mScheduled
Nov 9, 2026Configuration Center (CFC) 22.2.0.1013 General ReleaseWe will be performing maintenance with a general release of 20.2.0.1013.5h 0mScheduled
Nov 9, 20261109 - Pulse plugins 20.48.0.0 Phase 3 deployment ~10000 storesWe are performing a Pulse store-side upgrade. Transactions might be delayed during this time for Pulse real-time and Pulse real-time API.2h 0mScheduled
Nov 9, 2026Pulse Server Side Deployment version 20.48.2We are performing a regular server-side update, transactions might be delayed during this time. This maintenance will include Pulse real-time and Pulse real-time API.3h 0mScheduled
Nov 7, 2026Voyix Pay Scheduled Maintenance - Phase 2We will be performing maintenance on the following components during this window. During this time, NCR Voyix will fail all traffic to alternate data centers to not impact transactions. Batch and Settlement should…4h 0mScheduled
Nov 6, 2026Voyix Pay Scheduled Maintenance - Phase 1We will be performing maintenance on the following components during this window. During this time, NCR Voyix will fail all traffic to alternate data centers to not impact transactions. Batch and Settlement should…4h 0mScheduled
Nov 5, 2026Scheduled Maintenance: Restaurant Guard RGA (Namer)As part of our continued commitment to providing a secure, reliable, and high-performing Restaurant Guard -Namer experience, NCR Voyix will be performing planned infrastructure enhancements within the NAMER production…3h 0mScheduled
Nov 5, 2026Voyix Connect Maintenance - Hospitality Phase 1We will be performing maintenance on the following components during this window. During this time, NCR Voyix will fail all traffic to alternate data centers to not impact transactions. WebClient Reporting will be…4h 0mScheduled
Nov 5, 20261105 - Pulse plugins 20.48.0.0 Phase 2 deployment ~55000 storesWe are performing a Pulse store-side upgrade. Transactions might be delayed during this time for Pulse real-time and Pulse real-time API.2h 0mScheduled
Nov 5, 2026Voyix Connect Maintenance - GOV Phase 1We will be performing maintenance on the following components during this window. During this time, NCR Voyix will fail all traffic to alternate data centers to not impact transactions. WebClient Reporting will be…4h 0mScheduled
Nov 5, 2026Aloha Order Direct new version release - NAMERWe will be undergoing scheduled maintenance during this time.3h 0mScheduled
Nov 5, 20261105-North-America-Digital Ordering-Release-26.0.1This release includes support for allergen information disclosure, improvements to payments iframe on small viewports, system updates, and routine bug fixes. Expected downtown - 0 minutes Release Notes are available at…3h 0mScheduled
Nov 5, 2026Voyix Connect Maintenance - Common Phase 1Maintenance will begin as scheduled in 60 minutes.4h 0mScheduled
Nov 5, 2026Configuration Center (CFC) 22.2.0.1013 General ReleaseScheduled maintenance is currently in progress. We will provide updates as necessary.5h 0mScheduled
Nov 4, 2026Pocket Office | MAJOR OUTAGE - NAMERService has been restored, and the issue affecting multiple Pocket Office components has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.47 minResolved
Nov 4, 2026Maintenance Schedule for InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Nov 4, 2026Ordering Essentials Planned MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Nov 4, 2026Commerce Platform (BSL) General Maintenance - NAMERScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Nov 4, 2026NOLO Infrastructure Upgrade - NAMER Phase 10 of 11Scheduled maintenance is currently in progress. We will provide updates as necessary.5h 0mScheduled
Nov 4, 2026SBONET : SQL PatchingScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Nov 3, 2026BSL APAC | Degraded PerformanceService has been restored, and the issue affecting multiple BSL components has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.1h 1mResolved
Nov 3, 2026Commerce Platform (BSL) General Maintenance - APACScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Nov 3, 2026NCR Voyix Mobile Pay-North America-Voyix Connect Iframe UpdateScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Nov 3, 2026Commerce Platform (BSL) General Maintenance - NAMERScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Nov 3, 2026NOLO Infrastructure Upgrade - NAMER Phase 9 of 11Scheduled maintenance is currently in progress. We will provide updates as necessary.5h 0mScheduled
Nov 3, 2026Commerce Platform (BSL) General Maintenance - EMEAScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Nov 2, 2026Commerce Platform (BSL) General Maintenance - NAPACScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Nov 2, 2026Commerce Platform (BSL) General Maintenance - APACScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Nov 2, 20261102 - Pulse plugins 20.48.0.0 Phase 1 deployment ~5000 stores - POSTPONEDWe are performing a Pulse store-side upgrade. Transactions might be delayed during this time for Pulse real-time and Pulse real-time API.2h 0mScheduled
Nov 2, 2026NOLO Infrastructure Upgrade - NAMER Phase 8 of 11Scheduled maintenance is currently in progress. We will provide updates as necessary.5h 0mScheduled
Nov 1, 2026Voyix Connect Hospitality Degraded PerformanceWe have restored service for Voyix Connect. Our teams are continuing to monitor performance to service stability. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.33 minResolved
Oct 31, 2026SecurePay & Ingenico End of Life: Migration Required by 10/31/26 (This only applies to Aloha Cloud and Silver Essentials customers)Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 29, 2026Command Center Extended Maintenance - APACWe have completed the scheduled maintenance for Command Center APAC. All systems are fully functional at this time.12 minResolved
Oct 29, 2026Command Center Monthly Maintenance to include WebOrder Servers - APACScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 29, 2026Emergency Maintenance to Freshop GCP WebsitesScheduled maintenance is currently in progress. We will provide updates as necessary.15 minScheduled
Oct 29, 2026Command Center | Extended MaintenanceWe have completed the scheduled maintenance and verified everything is fully functional. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.1h 18mResolved
Oct 29, 2026Voyix Connect Maintenance - GOV Phase 2Scheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 29, 2026Commerce Platform (BSL) General Maintenance - NAMERScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 29, 2026Command Center Monthly Maintenance to include WebOrder Servers - NAMERScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 29, 2026Aloha Momentum 25.9 General ReleaseScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 29, 2026NOLO Infrastructure Upgrade - NAMER Phase 7 of 11Scheduled maintenance is currently in progress. We will provide updates as necessary.5h 0mScheduled
Oct 29, 2026Scheduled Release Deployment Cash Office 2.85.1Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 29, 2026Scheduled Release Deployment Pocket Office 1.51.0Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 29, 2026Commerce Platform (BSL) General Maintenance - EMEAScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 28, 2026Command Center Monthly Maintenance to include WebOrder Servers - EMEAScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 28, 2026Commerce Platform (BSL) General Maintenance - NAPACScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 28, 2026Commerce Platform (BSL) General Maintenance - APACScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 28, 2026Pulse Realtime | Degraded Performance for Namer RegionService has been restored, and the issue affecting Pulse Realtime has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.3h 12mResolved
Oct 28, 2026Aloha Cloud Back Office 25.9.0 - Planned Deployment - Rescheduled DateScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 28, 2026NOLO Infrastructure Upgrade - NAMER Phase 6 of 11Scheduled maintenance is currently in progress. We will provide updates as necessary.5h 0mScheduled
Oct 28, 2026CFC Data Distribution | Degraded Performance in APAC RegionService has been restored, and the issue affecting CFC Data Distribution has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.4h 3mResolved
Oct 28, 2026Aloha Cloud Back Office 25.9.0 - Planned DeploymentNCR Voyix will be performing deployment of Aloha Cloud Back Office release version 25.9.0 to US production environment. ACBO may be unavailable during the maintenance window.4h 0mScheduled
Oct 27, 2026Voyix Connect Maintenance - GOV Phase 1Scheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 27, 2026NOLO Infrastructure Upgrade - NAMER Phase 5 of 11Scheduled maintenance is currently in progress. We will provide updates as necessary.5h 0mScheduled
Oct 26, 2026Order Notifications Degraded for EMEAService has been restored, and the issue affecting BSL Order has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.2h 59mResolved
Oct 26, 2026Aloha Pulse | Issue Under InvestigationService has been restored, and the issue affecting Aloha Pulse has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.3h 18mResolved
Oct 26, 20261026 Pulse server-side deployment 20.48.0 #19627Scheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 26, 2026NOLO Infrastructure Upgrade - NAMER Phase 4 of 5Scheduled maintenance is currently in progress. We will provide updates as necessary.5h 0mScheduled
Oct 23, 2026Commerce Platform (BSL) General Maintenance - EMEAScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 22, 2026Consumer Data Management (CDM) Release - NAMERScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 22, 2026Pharmacy Release - NAMERScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 22, 2026Aloha Insight - Maintenance - NAMER - Phase 5 of 5Scheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 22, 2026Aloha Cloud Back Office 25.9.0 - Planned DeploymentScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 22, 2026NOLO Infrastructure Upgrade - NAMER Phase 3 of 5Scheduled maintenance is currently in progress. We will provide updates as necessary.5h 0mScheduled
Oct 22, 2026Voyix Connect Common (Retail) Maintenance - Phase 2Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 22, 2026Consumer Data Management (CDM) Release - EMEAScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 21, 2026Consumer Data Management (CDM) Release - NAPACScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 21, 2026Commerce Platform (BSL) General Maintenance - NAPACScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 21, 2026Consumer Data Management (CDM) Release - APACScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 21, 2026Pulse server-side deployment 20.48.0Maintenance will begin as scheduled in 60 minutes.3h 0mScheduled
Oct 21, 2026Aloha Cloud Back Office (ACBO) Middleware ReleaseScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 21, 2026NOLO Infrastructure Upgrade - NAMER Phase 2 of 5 - INCOMPLETE - To Be RescheduledScheduled maintenance is still in progress. We will provide updates as necessary.5h 0mScheduled
Oct 21, 2026Aloha Insight - Maintenance - NAMER - Phase.4 of 5Scheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 21, 2026Commerce Platform (BSL) General Maintenance NAMER (phase 3 of 3)Scheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 20, 2026NCR Voyix Online Ordering-North America-Digital Ordering-Voyix Connect Iframe UpdateScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 20, 2026Aloha Order Direct Production DeployScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 20, 2026Emergency Maintenance - Online Ordering (NOLO) NAMERScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 20, 2026Voyix Connect Common (Retail) Maintenance - Phase 1Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 20, 2026Commerce Platform (BSL) General Maintenance (phase 2 of 3)Scheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 20, 2026Commerce Platform (BSL) General Maintenance EMEAScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 19, 2026Aloha Insight - Maintenance - NAMER - Phase 3 of 5Scheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 19, 2026Commerce Platform (BSL) General Maintenance - NAPACScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 19, 2026Aloha Insight - Maintenance - EMEA/APACScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 19, 2026Commerce Platform (BSL) General Maintenance - APACScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 19, 2026NOLO Infrastructure Upgrade - NAMER Phase 1 of 5Scheduled maintenance is currently in progress. We will provide updates as necessary.5h 0mScheduled
Oct 19, 2026Aloha Insight - Maintenance - NAMER - Phase 2 of 5Scheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 19, 2026Commerce Platform (BSL) General Maintenance (phase 1 of 3)Scheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 17, 2026Data Center Vendor MaintenanceNCR Voyix will have vendor maintenance occur in one of our datacenters during the time specified. We will ensure all payments traffic is diverted to the secondary data center prior to this maintenance occurring. We…5h 0mScheduled
Oct 16, 2026EDGE Maintenance and Release - NAMERScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 15, 2026Emergency Maintenance - Pulse RealtimeScheduled maintenance is currently in progress. We will provide updates as necessary.10 minScheduled
Oct 15, 2026Voyix Connect Maintenance - Hospitality Phase 2Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 15, 2026Aloha Insight (Aloha Enterprise Tool) | Degraded performanceService has been restored, and the issue affecting Aloha Insight (Aloha Enterprise Tool) has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.3h 54mResolved
Oct 15, 2026Consumer Data Management (CDM) Maintenance - NAMERScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 15, 2026North-America-NCR Voyix Online Ordering-Release-26.0.1Scheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 15, 2026Aloha Insight - SQL Patching - NAMER - Phase 1 of 5Scheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 15, 2026Consumer Data Management (CDM) Maintenance - EMEAScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 14, 2026Voyix Connect Processor for Hospitality | Issue Under InvestigationService has been restored, and the issue affecting Voyix Connect Processor for Hospitality has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.19 minResolved
Oct 14, 2026Consumer Data Management (CDM) Maintenance - NAPACScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 14, 2026Freshop Websites in GCP | Degraded Performance - NAMERService has been restored, and the issue affecting Freshop GCP Websites has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.15 minResolved
Oct 14, 2026Consumer Data Management (CDM) Maintenance - APACScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 14, 2026Pulse Realtime Database Upgrade - All Regions ImpactedScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 14, 2026BSL Scheduled Service Maintenance NAMERScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 14, 2026Scheduled Release deployment 1.107.9 Notification – Pos EX ServicesScheduled maintenance is currently in progress. We will provide updates as necessary.5h 0mScheduled
Oct 14, 2026Scheduled Release deployment 2.107.4 Notification – Pos EX CCMScheduled maintenance is currently in progress. We will provide updates as necessary.5h 0mScheduled
Oct 14, 2026Scheduled Release deployment 2.107.9 Notification – Pos EX ServicesScheduled maintenance is currently in progress. We will provide updates as necessary.5h 0mScheduled
Oct 14, 2026Voyix Connect Maintenance - Retail, Hospitality, and GOVScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 14, 2026Aloha Online Ordering API - DEGRADED in APACBetween October 13, 23:57 UTC and October 14, 00:14 UTC, Aloha Online Ordering API experienced degraded performance. At this time all systems are restored. If you continue to experience an issue, please contact NCR…0 minResolved
Oct 13, 2026Asia Pacific-NCR Voyix Online Ordering-Release-26.0.1Scheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 13, 2026CFC Price change | Degraded Performance for EMEA regionWe have restored service for CFC Pricing updates in EMEA region. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.3h 8mResolved
Oct 13, 2026BSL Scheduled Service Maintenance NAMERScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 13, 2026BSL Planned Service Enhancement NAMERAs part of our continued commitment to providing reliable, stable, and high-performing services, we will be completing a planned service enhancement within our NAMER operating environment. No downtime, service…2h 0mScheduled
Oct 13, 2026BSL Scheduled Service Maintenance EMEAScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 13, 2026BSL Scheduled Service Maintenance EMEAAs part of our continued commitment to providing a secure, reliable, and high-performing service, we will be conducting scheduled maintenance within our EMEA operating environments. No downtime or service interruption…2h 0mScheduled
Oct 12, 2026BSL Planned Service Enhancement NAPACScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 12, 2026BSL Planned Service Enhancement APACScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 12, 2026General Commerce Platform (BSL) Maintenance - NAMERWe will be undergoing standard general backend Commerce Platform maintenance during this timeframe. You may experience a brief service interruption as each component is restarted.2h 0mScheduled
Oct 12, 2026BSL Scheduled Service Maintenance NAMERScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 12, 2026NCR Voyix Online Ordering-North America-Digital Ordering-Voyix Connect Iframe UpdateScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 12, 2026EDGE Maintenance and Release - EMEAScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 12, 2026Europe-NCR Voyix Online Ordering-Release-26.0.1Scheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 12, 2026BSL Planned Service Enhancement EMEAScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 9, 2026Aloha Online Ordering and Digital Ordering | Degraded PerformanceService has been restored, and the issue affecting Digital Ordering and Online Ordering has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.1h 8mResolved
Oct 9, 2026NCR Back Office Unavailable for Multiple Customers in NAMERService has been restored, and the issue affecting NCR Back Office has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.17 minResolved
Oct 8, 2026Voyix Connect Maintenance - Hospitality Phase 1Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 8, 2026Aloha Order Direct new version release - NAMERScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 8, 2026General Commerce Platform (BSL) Maintenance - EMEA Phase 2 of 3Scheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 7, 2026General Commerce Platform (BSL) Maintenance - NAPAC Phase 3 FinalScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 7, 2026General Commerce Platform (BSL) Maintenance - APAC Phase 3 FinalScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 7, 2026Pulse Realtime Database MigrationAs part of our ongoing infrastructure modernization efforts, we will be migrating all Pulse Realtime databases to our new server on October 7. During this migration, we will also upgrade our SQL Server environment to…3h 0mScheduled
Oct 7, 2026General Commerce Platform (BSL) Maintenance - NAMERWe will be undergoing standard general backend Commerce Platform maintenance during this timeframe. You may experience a brief service interruption as each component is restarted.2h 0mScheduled
Oct 7, 2026General Commerce Platform (BSL) Maintenance - EMEA Phase 1 of 3Scheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 7, 2026General Commerce Platform (BSL) Maintenance - EMEAWe will be undergoing standard general backend Commerce Platform maintenance during this timeframe. You may experience a brief service interruption as each component is restarted.2h 0mScheduled
Oct 6, 2026General Commerce Platform (BSL) Maintenance - NAPAC Phase 2Scheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 6, 2026General Commerce Platform (BSL) Maintenance - APAC Phase 1Scheduled maintenance is currently in progress. We will provide updates as necessary.-1245 minScheduled
Oct 6, 2026General Commerce Platform (BSL) Maintenance - APAC Phase 2Scheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 6, 2026Voyix Connect Maintenance - HospitalityScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 6, 2026Upcoming Final CFC Database Migration - NAMERScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 5, 2026General Commerce Platform (BSL) Maintenance - NAPAC Phase 1Scheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 5, 2026Scheduled Maintenance: NCR Back Office Infrastructure EnhancementsScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 2, 2026Telephony/Support | Degraded PerformanceService has been restored, and the issue affecting Telephony/Support has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.5h 17mResolved
Oct 2, 2026Configuration Center | Issue Under InvestigationService has been restored, and the issue affecting Configuration Center has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.56 minResolved
Oct 1, 2026Aloha Online Ordering | Issue Under Investigation EMEAWe investigated a potential issue involving Online Ordering in EMEA. Our review found no service impact, and no further action is required.7 minResolved
Oct 1, 20261001 North America - Pulse server-side deployment 20.47.2 #19340Scheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 1, 2026Scheduled Maintenance: NCR Back Office Infrastructure EnhancementsScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 1, 2026General Commerce Platform (BSL) Maintenance - NAMERScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 1, 2026Voyix Connect Maintenance - Gov Phase 2Scheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 1, 2026Action Required: Update Portal Access to Secure HTTPS URL - Final Phase (Retail)Scheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 1, 2026General Commerce Platform (BSL) Maintenance - EMEAScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Sep 30, 2026General Commerce Platform (BSL) Maintenance - NAPACScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Sep 30, 2026General Commerce Platform (BSL) Maintenance - APACScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Sep 30, 2026North America - Pulse store-side deployment 20.47.0 Phase 3Scheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Sep 30, 2026Scheduled Maintenance: Restaurant Guard NAMER Infrastructure EnhancementsScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Sep 29, 2026Ordering Essentials and Cloud Connect | Degraded PerformanceService has been restored, and the issue affecting Ordering Essentials and Cloud Connect has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.18 minResolved
Sep 29, 2026Online Ordering Planned Maintenance - APACWe are extending this maintenance by 1 hour to complete QA checks and full validation. We will resolve this maintenance as soon as we are done with these steps.5h 0mScheduled
Sep 29, 2026NOLO Infrastructure Upgrade – Potential Menu ImpactScheduled maintenance is currently in progress. We will provide updates as necessary.2h 30mScheduled
Sep 29, 2026Voyix Connect Common (Retail) maintenance - Phase 2The scheduled maintenance has been completed.7h 0mScheduled
Sep 28, 2026Command Center Monthly Maintenance to include WebOrder Servers - APACThe scheduled maintenance has been completed.5h 0mScheduled
Sep 28, 2026Voyix Connect Maintenance - HospitalityScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Sep 28, 2026Command Center Monthly Maintenance to include WebOrder Servers - NAMERThe scheduled maintenance has been completed.4h 0mScheduled
Sep 28, 2026Voyix Connect Maintenance - HospitalityWe will be performing maintenance on the following components during this window. During this time, NCR Voyix will fail all traffic to alternate data centers to not impact transactions. Batch and Settlement activity…1 minResolved
Sep 28, 2026NOLO | Degraded Performance for APAC RegionService has been restored, and the issue affecting NOLO services has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.2h 17mResolved
Sep 28, 2026Command Center Monthly Maintenance to include WebOrder Servers - EMEAThe scheduled maintenance has been completed.6h 0mScheduled
Sep 25, 2026BSL TDM | [Degraded Performance for Namer regionService has been restored, and the issue affecting BSL TDM data processing has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.9h 12mResolved
Sep 24, 2026Voyix Connect Common (Retail) maintenance - Phase 1Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 28mScheduled
Sep 24, 2026Mobile Pay-NAMER SQL PatchingScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Sep 23, 2026North America - Pulse store-side deployment 20.47.0 Phase 2Scheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Sep 22, 2026Voyix Connect Degraded PerformanceAfter monitoring, we have identified the issue is resolved.4h 1mResolved
Sep 22, 2026Action Required: Update Portal Access to Secure HTTPS URL Before September 22Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 18, 2026EDGE Planned Maintenance - EMEAThe scheduled maintenance has been completed.4h 0mScheduled
Sep 18, 2026EDGE- Data Sync | Degraded Performance in NAMER RegionService has been restored, and the issue affecting EDGE Data Sync process has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.26 minResolved
Sep 18, 2026EDGE Planned Maintenance - NAMERThe scheduled maintenance has been completed.4h 0mScheduled
Sep 17, 2026Scheduled GCP UpdateThe scheduled maintenance has been completed.2h 0mScheduled
Sep 17, 2026EDGE Planned Maintenance - NAMERScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Sep 17, 2026Voyix Connect - Common (Retail) Maintenance Phase 1This scheduled maintenance was reverted. All systems are operational. We will schedule a new date to complete this.7h 0mScheduled
Sep 16, 2026Configuration Center (CFC) Maintenance- EMEAThe scheduled maintenance has been completed.3h 0mScheduled
Sep 16, 2026Third Party Processor Offline Transaction Processing- Degraded PerformanceService has been restored, and the issue affecting a Third-Party Processor has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.3h 13mResolved
Sep 16, 2026Degraded Performance NOLO EMEAService has been restored, and the issue affecting Online Ordering has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.35 minResolved
Sep 16, 2026Investigating | Central Configuration Manager Degraded Performance for Namer RegionService has been restored, and the issue affecting Central Configuration Manager has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.23 minResolved
Sep 16, 2026North America - Pulse store-side deployment 20.47.0 Phase 1The scheduled maintenance has been completed.2h 0mScheduled
Sep 16, 2026Scheduled Release deployment 2.107.6 Notification – Pos EX ServicesThe scheduled maintenance has been completed.5h 0mScheduled
Sep 16, 2026Scheduled Release deployment 2.107.6 Notification – Pos EX ServicesThe scheduled maintenance has been completed.4h 0mScheduled
Sep 16, 2026Scheduled Release deployment 2.107.3 Notification – Pos EX CCMThe scheduled maintenance has been completed.5h 0mScheduled
Sep 16, 2026Scheduled Release deployment 2.107.3 Notification – Pos EX CCMThe scheduled maintenance has been completed.5h 0mScheduled
Sep 16, 2026Scheduled GCP UpdatesThe scheduled maintenance has been completed.3h 0mScheduled
Sep 16, 2026Online Ordering: Degraded PerformanceService has been restored, and the issue affecting manual import service has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.53 minResolved
Sep 16, 2026Voyix Connect Maintenance - RescheduledScheduled maintenance is currently in progress. We will provide updates as necessary.150h 0mScheduled
Sep 16, 2026Online Ordering Planned Maintenance - EMEAThe scheduled maintenance has been completed.4h 0mScheduled
Sep 15, 2026Online Ordering Planned Maintenance - APACScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Sep 15, 2026Voyix Connect MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.5h 0mScheduled
Sep 14, 2026Investigating | Aloha Cloud: Degraded Performance with Printing for a Subset of CustomersService has been restored, and the issue affecting Aloha Cloud Printing has been resolved. We will continue to monitor. If you continue to experience an issue, please contact NCR Voyix Support or your Account…45 minResolved
Sep 10, 2026Emergency Maintenance - Configuration Center (CFC) - APACThis maintenance has been completed.3h 0mScheduled
Sep 10, 2026Voyix Connect Maintenance - HospitalityThe scheduled maintenance has been completed.4h 0mScheduled
Sep 10, 2026Voyix Connect Maintenance - Common (Retail)The scheduled maintenance has been completed.4h 0mScheduled
Sep 8, 2026Voyix Connect Maintenance - HospitalityThe scheduled maintenance has been completed.4h 0mScheduled
Sep 8, 2026Command Center Monthly Maintenance to include WebOrder Servers - NAMERDear Valued Customer, On Sep 08th, 2026, between 06:00 UTC and 10:00 UTC during the scheduled maintenance window, NCR Voyix will perform Patch and reboot services to ensure optimal performance. During this activity…4h 0mScheduled
Sep 8, 2026Voyix Connect Maintenance - Common (Retail)The scheduled maintenance has been completed.4h 0mScheduled

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How to Read This NCR Voyix Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before NCR Voyix acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single NCR Voyix outage in this window ran 6d 6h, against a mean recovery of 3h 41m. If you depend on NCR Voyix in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.