New Relic Outage History
30 incidents recorded over the last 365 days, 26 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded New Relic Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Aug 3, 2026 | Issues loading Alerts and Activity pageBetween 08:13 and 9:30 UTC on August 3rd, customers in the EU and US regions may have experienced an issue when trying to load the Alerts and Issues page in the New Relic UI. The issue is now resolved, and the impacted… | 17 min | Resolved |
| Jul 17, 2026 | E2M (Events-2-Metrics) authorization issuesBetween 15:00 UTC on July 14th and 10:00 UTC on July 17th, we experienced an issue where some customers experienced authorization issues when attempting to create, read or update E2M (Events-2-Metrics) rules in the US… | 0 min | Resolved |
| Jul 12, 2026 | Scheduled Maintenance for the US & EU Regions - July 11th and July 18th, 2026The scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Jul 6, 2026 | Delay of Entity Relationship DataBetween 07:20 and 08:12 UTC on July 6th, we experienced an issue where some customers in the EU region may have experienced a delay of entity relationships appearing and refreshing in the New Relic platform. The issue… | 0 min | Resolved |
| May 18, 2026 | Alerts and Data Irregularities - US and EU regionBetween 10:30 UTC and 13:32 UTC on May 16th, some customers in the US and EU regions may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing, or false alert notifications for… | 0 min | Resolved |
| May 15, 2026 | UI and Data Irregularities - US RegionBetween 22:30 UTC on May 14th and 01:00 UTC on May 15th, 2026, some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers may have also experienced delayed… | 1h 38m | Resolved |
| Apr 13, 2026 | Issue when querying live edge data in the US regionBetween 10:30 AM and 2:40 PM UTC on April 13th, some customers may have experienced an issue to query live edge data and some customers may have noticed stopped synthetic monitors in the US region. The issue is now… | 2h 33m | Resolved |
| Apr 9, 2026 | Synthetics ManagerBetween 02:34 UTC and 16:40 UTC on April 9th, 2026, some customers in the US region may have experienced delayed Synthetics Checks execution data in queries with Synthetics Job Manager. Impacted data may not be… | 10h 55m | Resolved |
| Apr 2, 2026 | Endpoint Root Certificate Update - April 9th at 00:00 UTCThe scheduled maintenance has been completed and all relevant New Relic endpoints have been transitioned to the DigiCert Global Root G2 certificate. For further details, see… | 170h 0m | Scheduled |
| Mar 24, 2026 | NrComputeUsage is 0 for ScannedEventsBetween 2026-03-24 05:22:07 UTC and 2026-03-24 08:21:09 UTC on March Tuesday, some customers in the US/EU region may have experienced discrepancies in the NrComputeUsage and NRCompute usage values We have investigated… | 5h 9m | Resolved |
| Mar 20, 2026 | Data Irregularities - US RegionWe have resolved this service interruption and impacted services have returned to normal operation. Between 15:10 UTC and 16:08 UTC, some customers in the US region with Azure integrations may have experiencde errors… | 17 min | Resolved |
| Mar 12, 2026 | Proactive Testing Window for Upcoming Root Certificate Update - March 12th at 00:00 UTCWe have concluded our proactive testing window. Please see our post for more details: https://support.newrelic.com/s/hubtopic/aAXPh000000HVSPOA4/action-required-root-certificate-update-on-april-1-2026 | 2h 0m | Scheduled |
| Mar 3, 2026 | Data IrregularitiesWe resolved this service interruption and impacted services have returned to normal operation. Between 00:11 UTC and 02:45 UTC on March 3rd, 2026, some customers may have experienced delayed data in queries, charts, and… | 2h 40m | Resolved |
| Mar 2, 2026 | Delay in executing synthetics monitorsBetween 06:56 UTC and 08:44 UTC on March 02nd some customers in the US or EU region may have experienced Delay in executing synthetics monitors .We have investigated and resolved this service interruption and impacted… | 2h 36m | Resolved |
| Feb 18, 2026 | Charts not showing on DashboardsBetween 09:20 UTC and 09:44 UTC on Wed Feb 18 2026, some customers in the USEU region may have experienced delayed data in queries, charts, and dashboards. We have investigated and resolved this service interruption… | 0 min | Resolved |
| Feb 5, 2026 | Distributed Tracing Errors for US and EU RegionsBetween 15:15 UTC and 16:30 UTC some customers may have experienced an issue with Distributed Tracing. | 1h 2m | Resolved |
| Jan 21, 2026 | Alert Irregularities - USWe have investigated and resolved this service interruption and impacted services have returned to normal operations. Between 19:58 UTC on January 21st, and 00:34 UTC on January 22nd, 2026, a subset of customers in the… | 2h 23m | Resolved |
| Jan 12, 2026 | Data and UI Irregularities - US and EU regionsOur teams have resolved two concurrent service interruptions affecting data ingestion and query services. On January 12th, 2026, a subset of customers in the US and EU regions may have experienced latency or timeouts… | 2h 48m | Resolved |
| Dec 18, 2025 | Alert Irregularities in the US RegionBetween 20:30:20 UTC on December 18th and 01:57:55 UTC on December 19th, some customers in the US region may have experienced false alerts and false loss of signal alert notifications. We have investigated and resolved… | 2h 51m | Resolved |
| Nov 19, 2025 | Data Irregularities - EU RegionBetween 11:15 UTC and 12:40 UTC on November 19, some customers in the EU region may have experienced difficulties in data ingest. We have investigated and resolved this service interruption and impacted services have… | 1h 3m | Resolved |
| Nov 18, 2025 | UI Irregularities in EU RegionBetween 11:46 UTC and 15:48 UTC on November 18th, 2025, some customers in the EU region may have experienced issues loading New Relic UI. The service interruption was investigated and resolved with our cloud provider… | 7h 45m | Resolved |
| Oct 20, 2025 | Data Irregularities - US and EU regionAffected New Relic services have returned to normal operations following the resolution of the cloud provider network interruption. Our teams preliminary investigation indicates that New Relic ingest systems continued… | 12h 53m | Resolved |
| Oct 10, 2025 | Data Irregularities - US RegionBetween 13:21 UTC and 19:09 UTC, a subset of customers in the US region may have experienced delayed browser monitoring data for queries, charts, and dashboards as well as delayed or missing alert notifications for… | 4h 11m | Resolved |
| Oct 7, 2025 | Data Irregularities - US RegionBetween 16:20 UTC and 17:28 UTC on Tuesday, October 7th, 2025, some customers in the US region may have experienced delays in data appearing within the New Relic UI. Alert notifications may have also been delayed as a… | 1h 44m | Resolved |
| Sep 26, 2025 | Delays in data and alerts in EU/USBetween 21:48 UTC and 22:36 UTC on September 26, Friday, some customers in the US & EU region may have experienced delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for… | 0 min | Resolved |
| Sep 25, 2025 | Data Irregularities in the EU regionBetween 15:11 UTC and 15:38 UTC on September 25th, some customers in the EU region may have experienced delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data… | 0 min | Resolved |
| Sep 9, 2025 | Synthetics Irregularities - US RegionBetween 10:47 UTC and 14:59 UTC, some customers in the US region may have experienced irregularities for Synthetics such as delays for job processing and results. We have investigated and resolved this interruption and… | 2h 22m | Resolved |
| Sep 8, 2025 | APM and Browser Summary Page Irregularities in US RegionBetween 14:05 UTC and 14:25 UTC on September 8, some customers in the US region may have experienced an issue with the summary page not loading for APM and Browser. We have investigated and resolved this service… | 19 min | Resolved |
| Sep 6, 2025 | Scheduled Maintenance for the US & EU Regions - September 6th 22:00 UTC to 22:30 UTCThe scheduled maintenance has been completed. | 30 min | Scheduled |
| Sep 2, 2025 | Metrics Delay for Some GCP and AWS EU AccountsBetween 10:27 UTC and 13:12 UTC on August 2nd, some customers in the EU region may have experienced delayed in data related to Metrics and Tags. We have investigated and resolved this service interruption and impacted… | 1h 26m | Resolved |
How to Read This New Relic Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before New Relic acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single New Relic outage in this window ran 7d 2h, against a mean recovery of 8h 3m. If you depend on New Relic in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.