Nexcess Server Outage History

86 incidents recorded over the last 365 days, 57 of them resolved, 2 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Nexcess Server status100.00% uptime history

Every Recorded Nexcess Server Incident

Nexcess Server incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 27, 2026eMudhra Certificate Authority Security IssueOur Engineering team has pushed out a security update to distrust the compromised eMudhra intermediate Certificate Authorities. Outgoing secure connections (HTTPS/TLS) to any external service or endpoint relying on the…—Investigating
Oct 21, 2026PHP Security Vulnerability Assessment (CVE-2026-109618 & CVE-2026-109619)The security updates for CVE-2026-109618 and CVE-2026-109619 have been rolled out across our hosting fleet. Our teams continue to monitor the environment. If your site uses an end-of-life PHP version (PHP 8.1 or…—Investigating
Oct 20, 2026Patch Deployment for CVE-2026-74580 Impacting Parent ServersDuring scheduled evening maintenance, our operations team began deploying security patches to update server kernels to address the CVE-2026-74580 (vghost kernel vulnerability). Following the application of the patch and…6 minResolved
Oct 9, 2026Emergency Network Maintenance Update – Amsterdam Data CenterThe scheduled maintenance has been completed.1h 30mScheduled
Sep 26, 2026Service disruption on subset of cloudhosts in the us-midwest-2 regionWe have been monitoring the situation, and everything has remained stable. This incident has now been resolved.4h 34mResolved
Sep 22, 2026Security Advisory: Critical WordPress Vulnerability - "Click2Shell"As part of our proactive security efforts, Nexcess System Engineers scanned our fleet and automatically upgraded WordPress installations where possible to the appropriate patched versions. Automated update attempts were…71h 5mResolved
Sep 16, 2026Support Services ImpactThe issue affecting the third-party platform used by our Support teams has been resolved. The provider has confirmed that service stability and performance have returned to expected levels, and our teams are no longer…17h 58mResolved
Sep 12, 2026Service interruption on subset of Cloudhosts at US-Midwest-2 RegionThis incident has been resolved.5h 43mResolved
Sep 10, 2026Scheduled Maintenance: Composer Security Update to Version 2.10.3The scheduled maintenance has been completed.2h 0mScheduled
Sep 9, 2026Service Interruption: cloudhost-9412708-us-midwest-1-nxcli-net and cloudhost-10309510.us-midwest-1.nxcli.netThis incident has been resolved.9h 55mResolved
Sep 5, 2026StyleSmuggler Vulnerability – Magento & Adobe CommerceOur Engineering teams have completed the patching process for all affected Magento sites where the available Adobe security patch could be successfully applied. For sites where the patch could not be applied…1227h 37mResolved
Sep 3, 2026DDoS Attack on cloudhost-2038507.us-west-1.nxcli.netThis incident has been resolved.3h 25mResolved
Sep 2, 2026Service Interruption on a Subset of Cloudhosts and KVM in the au-south-1 regionThis incident has been resolved.20h 9mResolved
Aug 30, 2026Nexcess Client Portal Access IssueThe Nexcess Client Portal login issue has been resolved. Services are now fully operational, and no further impact has been observed.3h 1mResolved
Aug 27, 2026Nexcess EADN Origin Shield MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Aug 21, 2026Scheduled Infrastructure Maintenance – Interworx UpgradesThe scheduled maintenance has been completed.8h 0mScheduled
Aug 20, 2026WordPress Site Interruption Affecting WP Rocket UsersWe have completed our review of this issue and are closing this incident. The root cause was identified as a compatibility issue within the WP Rocket plugin following the WordPress 7.1 update. WP Rocket has released a…98h 34mResolved
Aug 20, 2026Scheduled Infrastructure Maintenance – Interworx UpgradesThe scheduled maintenance has been completed.8h 0mScheduled
Aug 19, 2026Scheduled Infrastructure Maintenance – Interworx UpgradesThe scheduled maintenance has been completed.8h 0mScheduled
Aug 18, 2026Scheduled Cooling Infrastructure MaintenanceThe scheduled maintenance has been completed.2h 30mScheduled
Aug 17, 2026GitHub Peformance ImpactThis incident has been resolved.28h 41mResolved
Aug 16, 2026Service Interruption: cloudhost-4895770.us-midwest-2.nxcli.netThis incident has been resolved.45h 56mResolved
Aug 12, 2026Security Advisory: WordPress Security Update for CVE-2026-65640The WordPress security vulnerability CVE-2026-65640 has been addressed in the latest WordPress security releases. Customers are encouraged to keep their WordPress installations updated to the latest available security…508h 46mResolved
Aug 11, 2026Service Interruption on a Subset of Cloudhosts and KVM in the us-west-1 regionThe issue affecting a subset of our servers in the us-west-1 region has been resolved. Our team has restored service, and the affected servers are operating normally. We apologize for any disruption this may have…2h 34mResolved
Aug 8, 2026Security Advisory: WordPress XSS2Shell Vulnerability (CVE-2026-64638)The WordPress security vulnerability CVE-2026-64638 has been addressed in the latest WordPress security releases. Customers are encouraged to keep their WordPress installations updated to the latest available security…607h 4mResolved
Aug 7, 2026Service Interruption: cloudhost-2915341.us-midwest-1.nxcli.net & cloudhost-2915335.us-midwest-1.nxcli.netThis incident has been resolved.12h 16mResolved
Aug 4, 2026Service Interruption: cloudhost-1189763.au-south-1.nxcli.netThis incident has been resolved.6h 19mResolved
Jul 18, 2026WP2Shell Wordpress Core Critical Remote Code Execution Vulnerabilities, CVE-2026-60137 and CVE-2026-63030This incident has been resolved.138h 1mResolved
Jul 15, 2026Scheduled Maintenance - Subset of Cloudhosts on NL-West-1 Data CenterThe scheduled maintenance has been completed.2h 0mScheduled
Jul 15, 2026Scheduled Maintenance - Subset of Cloudhosts on US-Midwest-1 & US-west-1 regionsThe scheduled maintenance has been completed.2h 0mScheduled
Jul 10, 2026Service Interruption on Cloudhost | 76771This incident has been resolved.7h 14mResolved
Jul 9, 2026Januscape Vulnerability (CVE-2026-53359)The security updates have been applied across our fleet.670h 31mResolved
Jul 8, 2026Scheduled SSH service Maintenance on EL9 CloudhostsThe scheduled maintenance has been completed.3h 0mScheduled
Jun 26, 2026Security Advisory: Update Avada Builder and UpdraftPlus WordPress Plugins ImmediatelyThis advisory is now being closed. We encourage our customers to ensure that any affected WordPress plugins have been updated to the latest available versions and continue following WordPress security best practices…320h 49mResolved
Jun 24, 2026Scheduled Maintenance - Subset of Cloudhosts and Containerhosts on UK-South-2, NL-West-1 & AU-South-1 Data CentersThe scheduled maintenance has been completed.2h 0mScheduled
Jun 24, 2026Scheduled Network Maintenance, US-Midwest-2The scheduled maintenance has been completed.2h 0mScheduled
Jun 24, 2026Scheduled Maintenance - Subset of Cloudhosts & Containerhosts on US-Midwest-1 & US-west-1 regionsThe scheduled maintenance has been completed.2h 0mScheduled
Jun 19, 2026Subset of cloud hosts in the US-Midwest region are currently experiencing an outage.This incident has been resolved.45 minResolved
Jun 17, 2026Subset of cloud hosts in the US-Midwest-1 region are currently experiencing an outage.This incident has been resolved.9h 51mResolved
Jun 15, 2026Service Interruption: cloudhost-5012850.us-midwest-2.nxcli.netOur Engineers have successfully restored service to the affected server, and all services are operating normally. Following a period of monitoring, the environment has remained stable and no further issues have been…11h 51mResolved
Jun 13, 2026Service DisruptionThe earlier issue affecting a subset of Cloudhosts under the KVM has now been fully resolved. All Cloudhosts on the KVM node are currently online and operating normally. Our engineering team has confirmed that…39 minResolved
May 27, 2026Scheduled Maintenance - Subset of Cloudhosts and Containerhosts on UK-South-2 & AU-South-1 Data CentersThe scheduled maintenance has been completed.2h 0mScheduled
May 27, 2026Scheduled Maintenance - Subset of Cloudhosts on US-Midwest-1 & US-west-1 regionsThe scheduled maintenance has been completed.2h 0mScheduled
May 26, 2026Scheduled Facility Maintenance, US-Midwest-1The scheduled maintenance has been completed.8h 0mScheduled
May 20, 2026Scheduled Maintenance - Subset of Cloudhosts & Containerhosts on UK-South-2 Data CenterThe scheduled maintenance has been completed.2h 0mScheduled
May 20, 2026Scheduled Maintenance - Subset of Cloudhosts on US-Midwest-1The scheduled maintenance has been completed.2h 0mScheduled
May 8, 2026Let's Encrypt Service InterruptionThis incident has been resolved.4h 5mResolved
May 6, 2026Scheduled Maintenance - Subset of Cloudhosts on UK-South-2 & AU-South-1 Data CentersThe scheduled maintenance has been completed.2h 0mScheduled
May 6, 2026Scheduled Maintenance - Subset of Cloudhosts & Containerhosts on US-Midwest-1 & US-west-1 regionsThe scheduled maintenance has been completed.2h 0mScheduled
May 5, 2026DDoS Attack on Cloudhost-2095262.us-west-1.nxcli.netThis incident has been resolved.3h 10mResolved
Apr 29, 2026Scheduled Maintenance - Subset of Cloudhosts on US-Midwest-1The scheduled maintenance has been completed.1h 0mScheduled
Apr 15, 2026Minor Outage on Subset of Cloudhosts on UK-South-2 Data CenterThis incident has been resolved.52 minResolved
Apr 15, 2026Scheduled Maintenance - Subset of Cloudhosts on UK-South-2 Data CenterThe scheduled maintenance has been completed.2h 0mScheduled
Apr 15, 2026Scheduled Maintenance - Subset of Cloudhosts on US-Midwest-1 & US-West-1The scheduled maintenance has been completed.2h 0mScheduled
Apr 11, 2026Service Disruption Due to Network Switch FailureWe have been monitoring the situation, and everything has remained stable. This incident has now been resolved.1h 15mResolved
Apr 10, 2026Internal Network Outage Impacting Support Services.This issue has been fully resolved, and all services are operating normally. We have continued to monitor the environment and have not observed any further issues. Customer websites and services remain fully…2h 58mResolved
Apr 10, 2026DDOS attack on cloudhost-1743976.uk-south-2.nxcli.netThe issue has been resolved following the implementation of a fix. We have closely monitored the environment and have not observed any further issues. The server is stable and operating normally. If you experience any…11h 45mResolved
Apr 10, 2026US-Midwest Cloud Host Server Outage (2 Servers Down)This incident has been resolved.2h 16mResolved
Apr 8, 2026Issues Creating Tickets from EmailThe issue affecting ticket creation from email has been resolved. Email submissions are now being received and processed successfully, and ticket creation is functioning as expected. If you experience any further…7h 52mResolved
Apr 1, 2026Security Hardening - Magento “PolyShell” File Upload Vulnerability EnhancementsOur engineering teams have completed the planned security enhancements and hardening efforts related to the Magento "PolyShell" unrestricted file upload vulnerability across our managed environment. With these measures…329h 35mResolved
Apr 1, 2026Nexcess Portal Access IssuesThe Nexcess Client Portal Access issue has been resolved. Services are now fully operational, and no further impact has been observed.15h 45mResolved
Apr 1, 2026Scheduled Maintenance - Subset of Cloudhosts on US-Midwest-1 & US-West-1The scheduled maintenance has been completed.2h 0mScheduled
Mar 25, 2026Scheduled Maintenance - Subset of Cloudhosts on UK-South-2The scheduled maintenance has been completed.2h 0mScheduled
Mar 25, 2026Scheduled Maintenance - Subset of Cloudhosts on US-Midwest-1 & US-West-1The scheduled maintenance has been completed.2h 0mScheduled
Mar 21, 2026Multiple cloud hosts in the US-Midwest-1 region are currently experiencing an outage.This incident has been resolved.23h 20mResolved
Mar 18, 2026Magento “PolyShell” File Upload VulnerabilityWe have taken steps to prohibit execution of files exploiting the "PolyShell" unrestricted file upload vulnerability across our managed fleet. If you have any questions or concerns. You can reach us through the…6h 5mResolved
Mar 16, 2026ClamAV Service DisruptionWe have not observed any further issues since implementing the fix. The environment remains stable. If you have any questions or concerns. You can reach us through the following channels: Live Chat…43h 15mResolved
Mar 15, 2026Service Interruption on US-Midwest 2 regionThe issue affecting a subset of servers in our US-Midwest-2 Data Center has been resolved. Our Engineering team has confirmed that services are operating normally. If you have any further questions or concerns, please…5h 31mResolved
Mar 12, 2026Outgoing Connectivity Issues Affecting Servers in UK South 2 RegionThe mitigation measures implemented by our Engineering and Networking teams have successfully stabilized the environment. We have not observed any further issues following the fix, and all systems and services are…97h 22mResolved
Mar 11, 2026Scheduled Maintenance - Subset of Cloudhosts on UK-South-2 Data CenterThe scheduled maintenance has been completed.2h 0mScheduled
Mar 10, 2026Service DisruptionThe earlier issue affecting a subset of Cloudhosts under the KVM has now been fully resolved. All Cloudhosts on the KVM node are currently online and operating normally. Our engineering team has confirmed that…7 minResolved
Mar 6, 2026WordPress: W3 Total Cache Vulnerability CVE-2026-27384Update Our team has completed patching the W3 Total Cache plugin across all managed systems where the update was possible based on the current WordPress and PHP version requirements. In cases where the patch could not…84h 6mResolved
Mar 3, 2026Subset of Elasticsearch containers down in us-midwest-2We've now observed sustained stability, and the issue is considered resolved. Thank you very much for your patience while we worked through this. If you have any further questions or concerns, please don’t hesitate to…5h 6mResolved
Feb 25, 2026Network/Server Issues - US-Midwest-2 RegionThis incident has been resolved.2h 4mResolved
Feb 23, 2026Acronis Portal Degraded Performance.This incident has been resolved.27h 23mResolved
Feb 9, 2026DDoS Attack on cloudhost-144200.us-midwest-1.nxcli.netThis incident has been resolved.24h 2mResolved
Jan 27, 2026Cloudflare Network DegradationThis incident has been resolved.7h 50mResolved
Jan 14, 2026Cart Services DegradedThis incident has been resolved.16h 36mResolved
Jan 13, 2026DDOS Attack on cloudhost-2878365.us-west-1.nxcli.net & cloudhost-2878037.us-west-1.nxcli.netThis incident has been resolved.22h 53mResolved
Dec 10, 2025WooCommerce Plan Provisioning IssueThis incident has been resolved.2h 13mResolved
Dec 5, 2025Cloudflare Service IssuesCloudflare has reverted the change to their Web Application Firewall that caused the brief network disruption earlier today. Since the rollback, we have not observed any further issues. For more details about the…7h 19mResolved
Nov 26, 2025Visual Comparison Temporarily Disabled for Thanksgiving, Black Friday, and Cyber Monday PeriodWe’ve now re-enabled automatic WordPress core upgrades, and upgrades should proceed as expected on our Managed WordPress and Managed WooCommerce plans. As shared previously, Visual Comparison was temporarily disabled…487h 19mResolved
Nov 20, 2025WordPress Plugin Vulnerability - W3 Total CacheWe’ve completed automated updates for the affected plugin on sites that met the required WordPress and PHP versions. For sites that did not meet the requirements, we’ve contacted affected customers directly via support…599h 54mResolved
Nov 18, 2025Service Disruption – GitHub/Git OperationsThis incident has been resolved. Services are now fully operational, and no further impact has been observed.1h 35mResolved
Nov 18, 2025Service Disruption – Websites Behind Cloudflare Are DownCloudflare services are currently operating normally. We are no longer observing elevated errors or latency issues. This incident has been resolved.8h 15mResolved
Nov 11, 2025Nexcess Client Portal Login IssuesThe Nexcess Client Portal login issue has been resolved. Services are now fully operational, and no further impact has been observed.15h 31mResolved

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How to Read This Nexcess Server Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Nexcess Server acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Nexcess Server outage in this window ran 51d 3h, against a mean recovery of 2d 20h. If you depend on Nexcess Server in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.