NinjaOne Trust Outage History

178 incidents recorded over the last 365 days, 56 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live NinjaOne Trust status100.00% uptime history

Every Recorded NinjaOne Trust Incident

NinjaOne Trust incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 12, 2026Infrastructure Maintenance - EUWe will be undergoing scheduled maintenance during this time. Agent connections may reconnect as we restart agent infrastructure but extended downtime is not expected.4h 0mScheduled
Nov 12, 2026Infrastructure Maintenance - USWe will be working to migrate a number of background processing and data services to a new infrastructure platform. Possible brief impacted areas would be around task execution, webhook delivery and scheduled background…3h 0mScheduled
Nov 12, 2026Infrastructure Maintenance - CAWe will be undergoing scheduled maintenance during this time. Agent connections may reconnect as we restart agent infrastructure but extended downtime is not expected.4h 0mScheduled
Nov 11, 2026Infrastructure Maintenance - OCWe will be working to migrate a number of background processing and data services to a new infrastructure platform. Possible brief impacted areas would be around task execution, webhook delivery and scheduled background…3h 0mScheduled
Nov 11, 2026Infrastructure Maintenance - US2We will be working to migrate a number of background processing and data services to a new infrastructure platform. Possible brief impacted areas would be around task execution, webhook delivery and scheduled background…3h 0mScheduled
Nov 11, 2026Infrastructure Maintenance - NAWe will be undergoing scheduled maintenance during this time. Agent connections may reconnect as we restart agent infrastructure but extended downtime is not expected.4h 0mScheduled
Nov 10, 2026Infrastructure Maintenance - EUWe will be working to migrate a number of background processing and data services to a new infrastructure platform. Possible brief impacted areas would be around task execution, webhook delivery and scheduled background…3h 0mScheduled
Nov 10, 2026Infrastructure Maintenance - CAWe will be working to migrate a number of background processing and data services to a new infrastructure platform. Possible brief impacted areas would be around task execution, webhook delivery and scheduled background…3h 0mScheduled
Nov 9, 2026Infrastructure Maintenance - JPWe will be working to migrate a number of background processing and data services to a new infrastructure platform. Possible brief impacted areas would be around task execution, webhook delivery and scheduled background…3h 0mScheduled
Nov 5, 2026Infrastructure Maintenance - OCWe will be undergoing scheduled maintenance during this time. Agent connections may reconnect as we restart agent infrastructure but extended downtime is not expected.4h 0mScheduled
Nov 5, 2026Infrastructure Maintenance - US2We will be working to migrate the services that handle agent connectivity and remote access to a new infrastructure platform. Possible brief impacted areas would be around agent communication with our service, remote…2h 0mScheduled
Nov 5, 2026Infrastructure Maintenance - US2Verification is currently underway for the maintenance items.4h 0mScheduled
Nov 5, 2026NA - Release v15.1.30Verification is currently underway for the maintenance items.3h 0mScheduled
Nov 4, 2026JP - Release v16.0.0We are continuing to verify the maintenance items.6h 0mScheduled
Nov 4, 2026US2 - Release v15.1.30Verification is currently underway for the maintenance items.3h 0mScheduled
Nov 3, 2026Infrastructure Maintenance - USVerification is currently underway for the maintenance items.2h 0mScheduled
Nov 2, 2026Infrastructure Maintenance - EUVerification is currently underway for the maintenance items.4h 0mScheduled
Oct 29, 2026Infrastructure Maintenance - OCWe are continuing to verify the maintenance items.2h 0mScheduled
Oct 29, 2026Infrastructure Maintenance - CAWe are continuing to verify the maintenance items.2h 0mScheduled
Oct 28, 2026EU - Release v15.1.20Verification is currently underway for the maintenance items.4h 0mScheduled
Oct 28, 2026Infrastructure Maintenance - JPWe are continuing to verify the maintenance items.2h 0mScheduled
Oct 28, 2026OC - Release v15.1.20Verification is currently underway for the maintenance items.4h 0mScheduled
Oct 28, 2026CA - Release v15.1.20Verification is currently underway for the maintenance items.4h 0mScheduled
Oct 27, 2026JP - Release v15.1.20Verification is currently underway for the maintenance items.4h 0mScheduled
Oct 23, 2026Hotfix - 15.1.11 - EUVerification is currently underway for the maintenance items.3h 0mScheduled
Oct 23, 2026Hotfix - 15.1.11 - OCVerification is currently underway for the maintenance items.3h 0mScheduled
Oct 23, 2026Hotfix - 15.1.11 - JPVerification is currently underway for the maintenance items.3h 0mScheduled
Oct 23, 2026Release 15.1.05 - FedRAMP ModerateVerification is currently underway for the maintenance items.6h 0mScheduled
Oct 23, 2026Hot Fix 15.1.11 - US2Verification is currently underway for the maintenance items.3h 0mScheduled
Oct 23, 2026Hotfix - 15.1.11 - CAVerification is currently underway for the maintenance items.3h 0mScheduled
Oct 23, 2026Hot Fix 15.1.11 - USVerification is currently underway for the maintenance items.3h 0mScheduled
Oct 22, 2026Backup Infrastructure Maintenance - US2Scheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 21, 2026Infrastructure Maintenance - JPScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 17, 2026Backup Infrastructure Maintenance - NAVerification is currently underway for the maintenance items.4h 0mScheduled
Oct 17, 2026Backup Infrastructure Maintenance - EUScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 15, 2026Infrastructure Maintenance - EUWe will be preforming database maintenance on our backup services which will result in downtime for some duration of this maintenance window. We will provide updates as needed and when maintenance is complete.8h 0mScheduled
Oct 15, 2026Infrastructure Maintenance - NAWe will be preforming database maintenance on our backup services which will result in downtime for some duration of this maintenance. We will provide updates as needed and when maintenance is complete.8h 0mScheduled
Oct 15, 2026Release 15.1.10 - US2The scheduled maintenance has been completed.6h 0mScheduled
Oct 14, 2026Infrastructure Maintenance - OCThe scheduled maintenance has been completed.2h 0mScheduled
Oct 13, 2026Release 15.1.10 - EUThe scheduled maintenance has been completed.5h 0mScheduled
Oct 13, 2026Release 15.1.10 - OCThe scheduled maintenance has been completed.5h 0mScheduled
Oct 8, 2026Infrastructure Maintenance - CAThe scheduled maintenance has been completed.3h 0mScheduled
Oct 8, 2026Release 15.1.10 - NAThe scheduled maintenance has been completed.5h 0mScheduled
Oct 8, 2026Infrastructure Maintenance - CAThe scheduled maintenance has been completed.6h 0mScheduled
Oct 7, 2026Infrastructure Maintenance - JPThe scheduled maintenance has been completed.6h 0mScheduled
Oct 7, 2026Infrastructure Maintenance - OCThis maintenance has been postponed due to an AWS networking restriction identified before any infrastructure changes were made. No services were impacted.4h 0mScheduled
Oct 7, 2026Release 15.1.10 - CAThe scheduled maintenance has been completed.5h 0mScheduled
Oct 6, 2026Infrastructure Maintenance - EUThe scheduled maintenance has been completed.3h 0mScheduled
Oct 6, 2026Infrastructure Maintenance - OCThe scheduled maintenance has been completed.6h 0mScheduled
Oct 6, 2026Release 15.1.10 - JPThe scheduled maintenance has been completed.5h 0mScheduled
Oct 6, 2026Infrastructure Maintenance - US2The scheduled maintenance has been completed.3h 0mScheduled
Oct 1, 2026Issue with scheduled tasks and scheduled reports in North AmericaWe have confirmed the issue has been resolved. Thank you for your patience during the process.1h 33mResolved
Oct 1, 2026SMS Service issues in AustriaOur team have identified the issue with our third party provider, we have a remediation, and we are contacting customers who have been affected.3h 1mResolved
Oct 1, 2026Release 15.1.0 - USThe scheduled maintenance has been completed.6h 0mScheduled
Sep 30, 2026Infrastructure Maintenance OCWe will be performing infrastructure maintenance in the OC region to expand network capacity and maintain service reliability. Customers may experience brief interruptions or degraded performance during the maintenance…4h 0mScheduled
Sep 24, 2026Release v15.1.0 - US2The scheduled maintenance has been completed.4h 0mScheduled
Sep 23, 2026Release v15.1.0 - OCThe scheduled maintenance has been completed.4h 0mScheduled
Sep 22, 2026Service Issue - Performance DegradedThis incident has been resolved.2h 22mResolved
Sep 22, 2026Network Discovery – Discovered devices not appearing (EU)This incident has been resolved.1h 3mResolved
Sep 18, 2026Release 14.1.55-f - FedRAMP ModerateThe scheduled maintenance has been completed.5h 0mScheduled
Sep 17, 2026EU – Apple APNs Certificate Creation and Renewal IssuesThis incident has been resolved.1h 29mResolved
Sep 17, 2026Infrastructure Maintenance - US2The scheduled maintenance has been completed.2h 0mScheduled
Sep 16, 2026Release 15.1.0 - EUThe scheduled maintenance has been completed.4h 0mScheduled
Sep 16, 2026Infrastructure Maintenance - CAThe scheduled maintenance has been completed.1h 0mScheduled
Sep 16, 2026Release 15.1.0 - CAThe scheduled maintenance has been completed.6h 0mScheduled
Sep 15, 2026Infrastructure Maintenance - JPThe scheduled maintenance has been completed.4h 0mScheduled
Sep 15, 2026Infrastructure Maintenance US2The scheduled maintenance has been completed.4h 0mScheduled
Sep 10, 2026Infrastructure Maintenance - EUThe scheduled maintenance has been completed.4h 0mScheduled
Sep 10, 2026Release 15.1.0 - JPThe scheduled maintenance has been completed.4h 0mScheduled
Sep 10, 2026Infrastructure Maintenance - US/US2The scheduled maintenance has been completed.2h 0mScheduled
Sep 10, 2026Infrastructure Maintenance - NAThe scheduled maintenance has been completed.4h 0mScheduled
Sep 9, 2026Japan Region – Scheduled Infrastructure MaintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Sep 9, 2026EU - System MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Sep 9, 2026Device Monitoring Data IssuesThis incident has been resolved.15h 17mResolved
Sep 9, 2026OC - System MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Sep 9, 2026Infrastructure Maintenance - US2The scheduled maintenance has been completed.4h 0mScheduled
Sep 9, 2026Release 15.0.10 - CAThe scheduled maintenance has been completed.3h 0mScheduled
Sep 8, 2026Infrastructure Maintenance - EUThe scheduled maintenance has been completed.2h 0mScheduled
Sep 8, 2026Infrastructure Maintenance - CAThe scheduled maintenance has been completed.2h 0mScheduled
Sep 7, 2026Infrastructure Maintenance - JP/OCThe scheduled maintenance has been completed.2h 0mScheduled
Sep 3, 2026Infrastructure Maintenance - NAThe scheduled maintenance has been completed.4h 0mScheduled
Sep 2, 2026Infrastructure Maintenance - EUThe scheduled maintenance has been completed.1h 0mScheduled
Sep 2, 2026EU - Agents reporting OfflineThis incident has been resolved.5h 4mResolved
Sep 2, 2026Release EU 15.0.10The scheduled maintenance has been completed.8h 0mScheduled
Sep 2, 2026Release 15.0.10 - CAScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Sep 1, 2026Release 15.0.10 - EUThe scheduled maintenance has been completed.5h 0mScheduled
Sep 1, 2026Release 15.0.10 - JPThe scheduled maintenance has been completed.3h 0mScheduled
Sep 1, 2026Release 15.0.10 - OCThe scheduled maintenance has been completed.3h 0mScheduled
Aug 31, 2026Infrastructure Maintenance - EUWe will be working to migrate our agent backend system to a new architecture version. Possible brief impacted areas would be around agent communication to our service.4h 0mScheduled
Aug 27, 2026Infrastructure Maintenance - EUThe scheduled maintenance has been completed.6h 0mScheduled
Aug 27, 2026Ticketing E-Mail Notification IssueThis issue has been identified and resolved. The impacted service is now operational.2h 2mResolved
Aug 27, 2026Release 15.0.0 - CAThe scheduled maintenance has been completed.5h 0mScheduled
Aug 26, 2026Infrastructure Maintenance - EUMaintenance will begin as scheduled in 60 minutes.4h 0mScheduled
Aug 26, 2026Release 15.0.0 - OCThe scheduled maintenance has been completed.5h 0mScheduled
Aug 26, 2026Release 14.1.40 - US2The scheduled maintenance has been completed.3h 0mScheduled
Aug 26, 2026Release 14.1.40 - USThe scheduled maintenance has been completed.3h 0mScheduled
Aug 26, 2026Infrastructure Maintenance - CAThe scheduled maintenance has been completed.4h 0mScheduled
Aug 25, 2026Remote Tools connection issues - OCThis incident has been resolved.1h 0mResolved
Aug 25, 2026Infrastructure Maintenance - EUThe scheduled maintenance has been completed.4h 0mScheduled
Aug 25, 2026Release 15.0.0 - JPThe scheduled maintenance has been completed.5h 0mScheduled
Aug 25, 2026Infrastructure Maintenance - OCThe maintenance to the agent server system has been completed.4h 0mScheduled
Aug 25, 2026Infrastructure Maintenance - CAThe scheduled maintenance has been completed.4h 0mScheduled
Aug 24, 2026Infrastructure Maintenance - JP/OCThe scheduled maintenance has been completed.4h 0mScheduled
Aug 21, 2026Infrastructure Maintenance - CAWe will be undergoing scheduled maintenance during this time.3h 0mScheduled
Aug 21, 2026Release 14.1.25-f - FedRAMP ModerateThe scheduled maintenance has been completed.6h 0mScheduled
Aug 20, 2026Infrastructure Maintenance - OC/JPThe scheduled maintenance has been completed.3h 0mScheduled
Aug 19, 2026Infrastructure Maintenance - EUThis maintenance will be rescheduled to a future date.26h 0mScheduled
Aug 14, 2026Release 14.1.30 - NAThe scheduled maintenance has been completed.4h 0mScheduled
Aug 13, 2026Release 14.1.30 - JPThe scheduled maintenance has been completed.4h 0mScheduled
Aug 13, 2026Release 14.1.30 - OCThe scheduled maintenance has been completed.4h 0mScheduled
Aug 13, 2026Release 14.1.30 - CAThe scheduled maintenance has been completed.4h 0mScheduled
Aug 13, 2026Release 14.1.30 - NAWe will be undergoing scheduled maintenance during this time.4h 0mScheduled
Aug 13, 2026Release 14.1.30 - US2The scheduled maintenance has been completed.4h 0mScheduled
Aug 12, 2026Release 14.1.30 - EUThe scheduled maintenance has been completed.4h 0mScheduled
Aug 12, 2026Release 14.1.30 - JPMaintenance will begin as scheduled in 60 minutes.4h 0mScheduled
Aug 12, 2026Release 14.1.30 - OCMaintenance will begin as scheduled in 60 minutes.4h 0mScheduled
Aug 6, 2026Infrastructure Maintenance - EUThe scheduled maintenance has been completed.3h 0mScheduled
Aug 6, 2026Release 14.1.20 - USThe scheduled maintenance has been completed.3h 0mScheduled
Aug 6, 2026Release 14.1.20 - US2The scheduled maintenance has been completed.3h 0mScheduled
Aug 5, 2026Release 14.1.20 - EUThe scheduled maintenance has been completed.3h 0mScheduled
Aug 5, 2026Release 14.1.20 - OCThe scheduled maintenance has been completed.3h 0mScheduled
Aug 5, 2026Release 14.1.20 - JPThe scheduled maintenance has been completed.3h 0mScheduled
Aug 5, 2026Infrastructure Maintenance - USThe scheduled maintenance has been completed.2h 0mScheduled
Aug 5, 2026Release 14.1.20 - CAThe scheduled maintenance has been completed.3h 0mScheduled
Aug 4, 2026NinjaOne Console Helpcenter Ticket SubmissionThis incident has been resolved.5h 50mResolved
Aug 4, 2026Infrastructure Maintenance - US2The scheduled maintenance has been completed.2h 0mScheduled
Aug 3, 2026Infrastructure Maintenance - EUThe scheduled maintenance has been completed.2h 0mScheduled
Jul 30, 2026Dashboard - New Tenant UI ErrorsThis incident has been resolved.6h 48mResolved
Jul 30, 2026Release 14.1.11 - CAThe scheduled maintenance has been completed.2h 0mScheduled
Jul 30, 2026Release 14.1.11 - USThe scheduled maintenance has been completed.2h 0mScheduled
Jul 30, 2026Release 14.1.11 - US2The scheduled maintenance has been completed.2h 0mScheduled
Jul 29, 2026Release 14.1.11 - EUThe scheduled maintenance has been completed.3h 0mScheduled
Jul 29, 2026Release 14.1.11 - OCThe scheduled maintenance has been completed.2h 0mScheduled
Jul 24, 2026US - Service Availability IssueThis incident has been resolved.9h 49mResolved
Jul 22, 2026Intermittent Connectivity Issues with Ninja RemoteThis incident has been resolved.2h 27mResolved
Jul 16, 2026Automations and Scripting — DegradedFollowing our v14 release, we identified an issue that prevented some devices from processing triggered actions. The impact was limited to devices set up as NMS \(Network Management System\) delegates, which represent…320h 41mResolved
Jul 13, 2026EU - Processing Delay in Scheduled ServicesThis incident has been resolved.55h 42mResolved
Jul 10, 2026EU - Processing Delay in Scheduled ServicesThis incident has been resolved.3h 11mResolved
Jul 9, 2026Dropsuite performance degradation for EU hosted serviceThis incident has been resolved.3h 54mResolved
Jul 9, 2026Dashboard - Performance DegradationThis incident has been resolved.6h 19mResolved
Jul 8, 2026Federal (Moderate): Investigating agent connection issuesThis incident has been resolved.1h 29mResolved
Jun 26, 2026EU Remote Desktop (RDP) Connectivity IssuesThis incident has been resolved.2h 31mResolved
Jun 11, 2026US - Scheduled reports - Performance DegradedThis incident has been resolved.2h 13mResolved
Jun 9, 2026FedRAMP Moderate - Apple Push Notification IssuesThis incident has been resolved.2h 20mResolved
Jun 8, 2026NA - Investigating issues with agent installer generationThis incident has been resolved.2h 14mResolved
May 18, 2026FedRAMP Moderate - Issues accessing NinjaOne user portalAt 19:31 UTC on Monday, May 18, 2026, we experienced a container lifecycle event that led to a brief performance impact of around 10 minutes where the user portal was inaccessible.1h 28mResolved
May 4, 2026Investigating reports of intermittent login issues.No identified disruptions; the previously reported connectivity issues appear isolated to local internet routing in specific localities.1h 13mResolved
May 1, 2026Investigating intermittent UI issuesThis incident has been resolved.1h 50mResolved
Apr 29, 2026US2 - MDM Service - Performance DegradedThis incident has been resolved.24 minResolved
Apr 16, 2026Service Issue - Performance DegradedThis incident has been resolved.3h 11mResolved
Apr 16, 2026Public API endpoint issue: devices-detailedThis incident has been resolved.7h 52mResolved
Apr 8, 2026EU - Agents reporting OfflineThis incident has been resolved.1h 16mResolved
Apr 1, 2026CA - Web Portal Login IssuesThis incident has been resolved.7h 49mResolved
Mar 12, 2026NinjaOne Remote DegradationThis incident has been resolved.99h 55mResolved
Mar 11, 2026Portal service degradation for Apple MDM devicesThis incident has been resolved.1h 3mResolved
Mar 2, 2026EU - Performance DegradedDuring operating hours in EU, we experienced a larger than normal volume of NinjaOne Remote session traffic. This increase caused a backlog in our session validation processing that our system struggled to keep up with…175h 16mResolved
Feb 25, 2026Ninja Remote Intermittent Connections issues - FederalThis incident has been resolved.3h 38mResolved
Feb 24, 2026EU - Ninja Remote and UI/Page Load timeouts due to performance degradationWe will publish a post-mortem in the coming days detailing the issues and our remediation steps.86h 31mResolved
Feb 23, 2026Service Issue - Performance DegradedThis incident has been resolved.10h 17mResolved
Feb 19, 2026OC branded domain access issuesThis incident has been resolved.6h 7mResolved
Feb 11, 20263rd Party SMS MFA Tool: degraded performance globallyThis incident has been resolved.6h 6mResolved
Feb 5, 2026Service Issue - Response Time HighThis incident has been resolved.11h 6mResolved
Jan 29, 2026SaaS Backup Portal IssuesThis incident has been resolved.2h 17mResolved
Jan 27, 2026OC - Web Portal TimeoutsThis incident has been resolved.2h 8mResolved
Jan 22, 2026Ticketing Email Delay (Third Party Outage)This incident has been resolved.5h 8mResolved
Jan 13, 2026Ticketing creation delayedThis incident has been resolved.4h 37mResolved
Jan 12, 2026Ticketing creation delayedThis incident has been resolved.2h 26mResolved
Dec 15, 2025There is a small percentage of agent connection issuesThis incident has been resolved.39 minResolved
Dec 12, 2025Ninja Remote degradedThis incident has been resolved.5h 58mResolved
Dec 10, 2025EU - UI functionality degradationThis incident has been resolved.2h 1mResolved
Nov 28, 2025EU - Login issues reported on a subset of customersThis incident has been resolved.4h 1mResolved
Nov 18, 2025Agent communication to backend service for some customers degraded.This incident has been resolved.47 minResolved
Nov 17, 2025Agent communication to backend service for some customers degraded.This incident has been resolved.1h 33mResolved
Nov 13, 2025Agent communication to backend service for some customers degraded.This incident has been resolved.1h 40mResolved
Nov 12, 2025Missing organization and location custom field dataThis incident has been resolved.5h 17mResolved
Nov 12, 2025CA - Splashtop Icons Not Showing For New DevicesThis incident has been resolved.8h 15mResolved
Nov 12, 2025CA - Mac Installer IssuesThis incident has been resolved.14h 57mResolved
Nov 6, 2025Ninja/Dropsuite SSO Navigation Broken & Organizations Unlinked Following Recent DS UpdateNinja/Dropsuite SSO Navigation has been restored.1h 44mResolved

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How to Read This NinjaOne Trust Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before NinjaOne Trust acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single NinjaOne Trust outage in this window ran 13d 8h, against a mean recovery of 7h 58m. If you depend on NinjaOne Trust in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.