Is NUSO Down?

NUSO Network Operations has confirmed that call processing and completion are operating normally across our network. All NUSO systems and infrastructure remain fully operational, with network performance indicators reflecting normal operating conditions. Reports of service-related issues associated with the disruptions affecting multiple upstream Tier 1 carriers have subsided, and we are no longer observing any widespread impact to call completion or service quality. As customer reports have subsided and network performance remains stable, we are closing this incident. Our Network Operations team will continue monitoring network performance and coordinating with upstream carriers should any additional issues arise. --- [2026-11-13T17:22:02.688-06:00] (monitoring) NUSO is aware of service disruptions affecting multiple upstream Tier 1 telecommunications providers, which may be impacting call completion and other telecommunications services in certain geographic areas. All NUSO network systems and infrastructure are currently operating normally. Our Network Operations team is actively monitoring the situation and working closely with affected upstream Tier 1 providers to identify, isolate, and mitigate service impacts wherever possible. While NUSO's network remains fully operational, customers may experience intermittent call completion issues or service degradation in affected areas due to conditions within upstream carrier networks. We will continue coordinating with our upstream providers, monitoring network performance, and providing additional updates as more information becomes available.

Final Update – November 13, 2026 Email delivery and related third-party communication services appear to have stabilized following the widespread disruptions reported yesterday. Please refer to the status page of your provider for additional details. While some providers continue to report ongoing issues, the broader situation appears to have improved, and we are closing this informational advisory. <b>NUSO services have remained operational throughout this event, with no known service disruptions.</b> For urgent support needs, NUSO Support remains available by phone. --- [2026-11-13T04:13:14.354-06:00] (monitoring) Update - November 13, 2026 We continue to monitor ongoing issues affecting third-party email services. These disruptions may still result in delayed or undelivered email messages, including support requests sent to NUSO. <b>All NUSO services remain operational, with no known service disruptions.</b> As a precaution, we continue to recommend contacting NUSO Support by phone for any urgent or high-priority support needs, rather than relying solely on email. We will provide further updates as appropriate. --- [2026-11-12T16:49:10.359-06:00] (monitoring) Update - November 12, 2026 We continue to monitor ongoing disruptions affecting major third-party email and cloud communication services. While some providers are working toward restoring normal operations, issues with sending, receiving, or accessing email may persist. NUSO services continue to operate normally, with no known service disruptions to our core services. As a precaution, we strongly recommend that customers contact NUSO Support by phone for any urgent or high-priority issues, as email-based support requests may be delayed or may not reach our team. We will continue monitoring the situation and provide updates as appropriate. --- [2026-11-12T14:20:15.395-06:00] (monitoring) Status: Informational – NUSO Services Operating Normally We are aware of reports of intermittent issues affecting major third-party email providers, including Microsoft and Google. NUSO services are operating normally, and we are not experiencing any known service disruptions. However, due to these external issues, emails sent to NUSO Support may be delayed or may not be delivered successfully. We recommend contacting NUSO Support by phone (844-438-6876) for any urgent or high-priority issues rather than relying solely on email. This notice is being shared as a precaution to help ensure customers can reach us when assistance is needed.

All maintenance activities and related software updates have been completed and validated in coordination with our technology partners. We appreciate your patience and understanding throughout this maintenance period. --- [2026-10-21T14:29:50.000-05:00] (identified) System Maintenance – Progress Update As part of our ongoing maintenance, NUSO has completed its initial system updates and adjustments. We are now coordinating with our technology partners on additional updates, which will be reviewed and tested prior to deployment. The previously communicated temporary limitations involving certain Microsoft Teams integrations and file upload functionality within Green UC and select legacy Contact Q installations remain in place. Core voice services continue to operate normally. We will provide further updates as maintenance progresses and functionality is restored. We appreciate your continued patience. --- [2026-10-21T08:17:51.680-05:00] (identified) System Maintenance Update We would like to provide additional clarity regarding the ongoing maintenance and its impact on certain platform functions. 1. Microsoft Teams Integrations Due to unscheduled maintenance being performed by one of our technology partners, CRM integrations with Microsoft Teams, including NUSO Bridge for Teams and Operator Connect, are experiencing temporary service limitations. We will provide further updates as maintenance progresses. 2. Administrative Portals and File Uploads We would also like to clarify the scope of the previously announced system maintenance. The impact is limited to certain file upload capabilities within our Green UC platform and select legacy Contact Q installations. Functions such as CSV imports, voice file uploads, and similar features may be temporarily unavailable. All other administrative portal functionality remains available. These limitations are isolated to the affected functions, and no interruptions to core voice services are expected. We appreciate your patience and understanding as we work to restore full functionality. --- [2026-10-21T07:57:42.136-05:00] (identified) We are continuing to work on a fix for this issue. --- [2026-10-21T07:54:01.452-05:00] (identified) We are currently performing maintenance across select systems to support ongoing platform improvements. During this time, access to certain administrative portals and network management functions may be temporarily unavailable. No interruptions to active services are expected. We appreciate your patience and will provide updates as maintenance progresses.