observeai Outage History

22 incidents recorded over the last 365 days, 17 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live observeai status100.00% uptime history

Every Recorded observeai Incident

observeai incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 9, 2026Delays in Interaction ProcessingThis incident has been resolved.339h 22mResolved
Sep 11, 2026Interaction Processing FailuresThe issue has been addressed, and we are no longer seeing any failures. All failed interactions have been successfully reprocessed. Please reach out to us if you experience any further issues.6h 42mResolved
Sep 3, 2026[Multiple Instances] Increased error rates on the Observe.AI dashboardThe issue is resolved and the system is operating normally at this time.11h 18mResolved
Aug 21, 2026Talkdesk Call Ingestion FailureThis incident has been resolved.5h 59mResolved
Jul 27, 2026Scheduled Infrastructure UpgradeThe scheduled maintenance has been completed.4h 0mScheduled
Jul 22, 2026Users Experiencing Login ErrorsThis incident has been resolved.3h 22mResolved
Jun 24, 2026Interactions Tab LatencyThe issue is now resolved. Please reach out to Observe.AI Support for any further questions.3h 5mResolved
May 27, 2026[Standard Instance] Dashboard LatencyThe issue causing latency across dashboard tabs has now been resolved following the implementation of a fix. We continued monitoring the platform and services are operating normally at this time. If the issue persists…3h 15mResolved
May 27, 2026[Standard Instance] Interaction Processing DelayThis issue has been resolved. If you continue to experience any issues, please contact the Technical Support team for further assistance.126h 30mResolved
May 21, 2026Unable to load Observe.AI dashboardThe issue has been resolved, and we are no longer observing any related issues while monitoring the platform. Please reach out to the Technical Support team if any further issues are observed.3h 57mResolved
May 13, 2026Reporting Dashboard UnavailableThis incident has been resolved.3h 2mResolved
Apr 29, 2026Interactions Explore Not Loading On Restricted/US Instance.The issue has been resolved. Please reach out to Observe.AI Support for any questions.6h 13mResolved
Apr 11, 2026Scheduled Infrastructure UpgradeOur scheduled maintenance for the infrasystem system upgrade was unsuccessful and has been rolled back to ensure service stability. We are currently reviewing the logs to identify the issue and will provide a revised…4h 0mScheduled
Apr 10, 2026Degradation in Interactions ProcessingThis incident has been resolved.4h 10mResolved
Apr 4, 2026Observe.AI Maintenance: (Planned Downtime)The scheduled maintenance has been completed.30 minScheduled
Apr 1, 2026[Standard Instance] Issues While Accessing Observe.AI InstanceThis incident has been resolved.16h 49mResolved
Mar 9, 2026Scheduled Infrastructure UpgradeDear Client, This scheduled maintenance has been cancelled. We will share an update once a new maintenance window has been scheduled. Apologies for the inconvenience caused.6h 0mScheduled
Feb 23, 2026Intermittent Latency IssueThis incident has been resolved.10h 34mResolved
Feb 3, 2026[Standard Instance] Latency in call processingAll Observe.AI services have been restored. Thank you for your patience, and If you have any questions or experience any issues, please contact Observe.AI Technical Support via the Help Center. Thank you! Observe.AI…18h 59mResolved
Jan 20, 2026Degraded Reporting PerformanceThis incident has been resolved.21h 35mResolved
Dec 17, 2025Latency Issues on Observe.AI DashboardThis incident has been resolved.53 minResolved
Nov 8, 2025Scheduled Maintenance for Reporting ServicesThe scheduled maintenance has been completed.5h 0mScheduled

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How to Read This observeai Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before observeai acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single observeai outage in this window ran 14d 3h, against a mean recovery of 1d 3h. If you depend on observeai in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.