Ona Outage History

27 incidents recorded over the last 365 days, 27 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Ona status100.00% uptime history

Every Recorded Ona Incident

Ona incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Aug 17, 2026GitHub incident is causing elevated error rate for environments We're no longer seeing degradation when interacting with GitHub.2h 45mResolved
Aug 10, 2026New environments struggle to restartInvestigation concluded it to be internal-only.1h 4mResolved
Jul 25, 2026Intermittent Codex conversations errorsOpenAI confirmed that their mitigation is in place and stable. We haven't seen errors in the past hour. Codex conversations operational.2h 34mResolved
Jul 23, 2026Elevated error rates affecting some Codex conversationsCodex conversations are fully operational now.58 minResolved
Jun 23, 2026Unreliable Anthropic backed conversationsAnthropic resolved the outage and we haven't been experiencing disruptions in the past hour. Closing the incident.2h 4mResolved
Jun 18, 2026Degraded performance for agent session starts, VS Code Browser, services, and tasksPerformance continues to remain quick and stable.4h 37mResolved
May 29, 2026Disupted conversations and environments experienceWe monitored the fix and observed no disruptions to environments or conversations in the past hours. We're resolving the incident.2h 44mResolved
May 5, 2026Cloud impact to US customersThis has now been resolved.1h 26mResolved
Apr 22, 2026Ona Agent is currently not responding.Conversations start normally again.1h 39mResolved
Apr 21, 2026Reports of app.gitpod.io inaccessibleEdge CDN has cached an incomplete frontend-asset, which prevented the dashboard from loading.17 minResolved
Apr 17, 2026Disurptions in new conversationsThe issue has been fully resolved and we haven't observed disrupted conversations in the last hour.2h 11mResolved
Apr 1, 2026[ONA Cloud] Conversation view is inaccessible on new environmentsThe issue has been resolved.51 minResolved
Mar 30, 2026Some SSO logins are failingWe've applied a fix, and we're not seeing any new errors.2h 32mResolved
Mar 27, 2026Elevated Anthropic API errors for Opus 4.6 impacting Ona free and core usersAnthropic API recovered for more than 1h. Customers on free and core plans won't be impacted anymore.8h 21mResolved
Mar 24, 2026Some customers are unable to start new environmentsThe rollback was successful. Users are able to start new environments after the Runner auto-updated.56 minResolved
Mar 18, 2026Anthropic unavailability impacting Ona Cloud customersWe observed anthropic API availability for over one hour and can confirm that we're no longer impacted.1h 53mResolved
Mar 16, 2026VSCode web and local not starting on new environmentsUpstream failure rate has fully recovered, all environments operational since.59 minResolved
Mar 3, 2026Degraded conversation experience for Anthropic conversationsWe observed no issues for the past 1h. Closing the incident.1h 54mResolved
Mar 2, 2026High error rate for Anthropic requestsAnthropic API availability looks healthy and we've monitored no issues for the past 40m. Conversations should work as expected on all plans.1h 42mResolved
Feb 27, 2026Elevated conversation errors on Ona CloudThe upstream issue with Anthropic has been resolved, and we have confirmed that conversation errors on Ona Cloud have subsided. All systems are fully operational again. Thank you for your patience while this was being…2h 27mResolved
Feb 26, 2026Dashboard unresponsiveWe verified that the fix works as expected. Dashboard loads as expected.48 minResolved
Feb 25, 2026Elevated errors on Claude Sonnet 4.6 and Opus 4.6 conversationsAnthropic API have been stable for the past hour.2h 23mResolved
Feb 23, 2026Elevated conversation errors on Ona CloudThis incident has been resolved by our upstream provider. Ona Cloud is now operating normally. We apologize for any inconvenience this may have caused.1h 46mResolved
Feb 19, 2026Some users report slow conversation startThe issue is fixed and all conversations work as expected on new environments,5h 22mResolved
Feb 18, 2026Elevated number of errors in Anthropic backed conversationsAll chats on Ona Cloud and Ona Intelligence customers should function as usual. Customers with an Anthropic custom BYOK should also not be impacted anymore.3h 15mResolved
Feb 16, 2026Agent commands are not availableA fix has been deployed and commands are fully restored. If you still encounter issues, please reset your conversation or restart the environment to apply the changes38 minResolved
Feb 6, 2026Errors in new conversations on Ona CloudResolved, all erroring conversations will recover.26 minResolved

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How to Read This Ona Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Ona acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Ona outage in this window ran 8h 21m, against a mean recovery of 2h 10m. If you depend on Ona in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.