Onshape Outage History

53 incidents recorded over the last 365 days, 53 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Onshape status99.92% uptime history

Every Recorded Onshape Incident

Onshape incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 30, 2026Unable to open documents in US-WestThis incident has been resolved.13 minResolved
Oct 30, 2026Issues loading toolbars in documentsThis incident has been resolved.4 minResolved
Oct 22, 2026Failed signups and version creation failuresOur automated monitors showed an increased rate of failures with account signups and with document version creation. The problem has been mitigated and the service is functioning normally. Our engineering teams are…-101 minResolved
Oct 21, 2026Errors creating accounts, problems loading documentsThis incident has been resolved.1h 52mResolved
Oct 20, 2026Exports are delayed in all regions, interruptions when modeling.This incident has been resolved.1h 30mResolved
Oct 16, 2026Intermittent Performance degradationThis incident has been resolved.1h 24mResolved
Sep 29, 2026Drawings performance degradationThis incident has been resolved.31 minResolved
Sep 20, 2026Import and export delays in the EU regionThis issue impacted EU import/export only. This has been resolved.14 minResolved
Sep 18, 2026Imports and exports are delayedThis incident has been resolved.44 minResolved
Sep 15, 2026Translation/Export degraded performance.The incident has been resolved.2h 42mResolved
Sep 15, 2026Degraded modeling performanceThis incident has been resolved.1h 15mResolved
Sep 15, 2026Exports are delayed in all regionsThis incident has been resolved.37 minResolved
Sep 11, 2026Imports/exports/notifications are not workingThis incident has been resolved.1h 42mResolved
Sep 10, 2026Delayed import/exports in select regionsThis incident has been resolved.31 minResolved
Aug 20, 2026Increased errors in US-West regionThis incident has been resolved.1h 25mResolved
Aug 20, 2026Increased errors in US-West regionThis incident has been resolved.10 minResolved
Aug 15, 2026Errors and performance delays in the US regionUsers may have noticed slow responses while trying to access cad.onshape.com through the Oregon data center.-168 minResolved
Aug 15, 2026Signups partially blockedThis incident has been resolved.38h 44mResolved
Aug 4, 2026High error rates and document open failures in US regionThis incident has been resolved.33 minResolved
Jul 30, 2026Increased error rates and decreased performance in Australia regionThis incident has been resolved.1h 10mResolved
Jul 13, 2026Arena integration is not workingThis incident has been resolved.1h 8mResolved
Jun 16, 2026Webhooks are not workingThis incident has been resolved.1h 11mResolved
May 24, 2026Performance issues in North America and Western Europe regionsThis incident has been resolved.19 minResolved
May 22, 2026Performance issues in Northeast Asia regionThis incident has been resolved. An issue with our auto-scaling service has been identified and our engineering team is investigating it. We have mitigating controls in place.45 minResolved
May 15, 2026Enterprise analytics is not workingThis incident has been resolved.1h 28mResolved
May 15, 2026Unable to open documents in US-WestThis incident has been resolved.2h 38mResolved
May 14, 2026"Too many requests" when trying to sign inThis incident has been resolved.19 minResolved
May 13, 2026Unable to open documents in US-West regionWe are receiving reports of documents being slow or unable to open in the US-West region.-49 minResolved
May 6, 2026Degraded performance for Onshape services in US West and EU WestThis incident has been resolved.25 minResolved
Apr 20, 2026Unable to open documents in US-West region.This incident has been resolved.40 minResolved
Apr 19, 2026502 Gateway Not Responding errorsThis incident has been resolved.1h 21mResolved
Apr 7, 2026Unable to login to Onshape in the Southeast Asia regionThis incident has been resolved.1h 3mResolved
Mar 24, 2026Unable to open documents in multiple regions.This incident has been resolved.17 minResolved
Mar 18, 2026Degraded performance for Onshape services in US-WestThis incident has been resolved.21 minResolved
Mar 18, 2026Unable to open documents in all regionsThis incident has been resolved.1h 43mResolved
Feb 20, 2026Documents unable to be opened following Onshape updateFor approximately 1 hour following Onshape's 1.211 update, documents in multiple regions were unable to be opened. Closing the documents and reopening worked around the issue for users. We will be performing a root…-66 minResolved
Jan 28, 2026Unable to open documents in Onshape GovernmentWe are receiving reports of documents being slow or unable to open in Onshape Government. We are investigating and will provide an update within 30 minutes.-17 minResolved
Jan 28, 2026CAD import and export delays in Western EuropeThis incident has been resolved. Any user in the Western Europe should see imports have new completed. Exports will need to be retried.3h 7mResolved
Jan 27, 2026Increased error count in Onshape Government WestThis incident has been resolved.18 minResolved
Jan 22, 2026Connection errors to cad.onshape.com in the Asia Pacific regionsThis incident has been resolved.1h 31mResolved
Jan 20, 2026Unable to connect to OnshapeWe have resolved this issue.30 minResolved
Jan 15, 2026High failure rate when opening documents in the Europe regionThe networking incident has been resolved.3h 4mResolved
Jan 13, 2026Unable to create toolpaths in CAM StudioThis incident has been resolved.59 minResolved
Jan 13, 2026Increase in release management-related errorsThis incident has been resolved.50h 33mResolved
Jan 9, 2026Increased errors within release managementThis incident has been resolved.15 minResolved
Jan 7, 2026Unable to open documents in multiple regions.This incident has been resolved.43 minResolved
Dec 12, 2025Degraded performance for Onshape servicesThis incident has been resolved.8 minResolved
Nov 25, 2025Errors when processing 3D imports and exportsThis incident has been resolved. We will be publishing a complete root cause analysis in a few days.12h 57mResolved
Nov 25, 2025Slow performance and errors when signing inThis incident has been resolved. We will be publishing a complete root cause analysis in a few days.14h 10mResolved
Nov 25, 2025Errors when processing drawing exportsThis incident has been resolved. We will be publishing a complete root cause analysis in a few days.15h 1mResolved
Nov 25, 2025Analytics reports functionality is currently unavailableThis incident has been resolved.2h 27mResolved
Nov 25, 2025Unable to open documentsThis incident has been resolved.1h 4mResolved
Nov 25, 2025Unable to open documentsThis incident has been resolved. An incorrect configuration change has been rolled back.39 minResolved

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How to Read This Onshape Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Onshape acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Onshape outage in this window ran 2d 2h, against a mean recovery of 3h 41m. If you depend on Onshape in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.