OpenAthens Outage History
14 incidents recorded over the last 365 days, 11 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded OpenAthens Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 22, 2026 | PHP vulnerabilitiesWe're aware of the reported PHP vulnerabilities and have already applied the necessary updates across OpenAthens products. No impact has been identified, and no action is required from customers. | — | Investigating |
| Oct 20, 2026 | Service Outage - All Services P1We're happy to confirm our OpenAthens products are now back online following today's Google Cloud infrastructure incident. We'll continue to monitor performance closely. | 6h 13m | Resolved |
| Sep 30, 2026 | Service Outage - Authentication broker - P1Following the fix at 9:50 a.m UK time and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk… | 6h 47m | Resolved |
| Sep 24, 2026 | OpenAthens UpgradeThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Sep 15, 2026 | Service Desk portal not availableThis incident has been resolved. | 30 min | Resolved |
| Jul 6, 2026 | Service Outage - Support Portal - P3Access to the OpenAthens support portal has been restored. | 2h 27m | Resolved |
| Jun 17, 2026 | Degradation Of Service - Authentication Point - P3Some OpenAthens customers may have experienced difficulties when accessing online resources between 08:15 15th June and 13:30 17th June UK time. This was caused by a parsing issue that was introduced with a recent… | -3314 min | Resolved |
| Apr 30, 2026 | Service Outage - Authentication Point - P2Following the fix at 14:16 UK time and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk… | 24 min | Resolved |
| Apr 23, 2026 | Degradation Of Service - Redirector - P2An outage occurred between 08:34 and 11:21 BST during a routine upgrade of the Managed Proxy service. Customers accessing certain resources via the Redirector (https://go.openathens.net). During that time users would… | -3349 min | Resolved |
| Feb 10, 2026 | P3 - Redirector encountering increased link resolution timesThis incident has been resolved. | 3h 58m | Resolved |
| Dec 5, 2025 | Service Outage - Wayfinder - P2Following the fix at 13:38 UK time and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk… | 3h 46m | Resolved |
| Dec 1, 2025 | Service Outage - Service Desk portal - P3The Service Desk portal is now working as expected. The new portal will have a slightly new look. If you have any questions on this new experience please let us know. | 3h 29m | Resolved |
| Dec 1, 2025 | OpenAthens Support Portal UpgradeThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Nov 24, 2025 | OpenAthens Emergency Maintenance - Service Desk PortalThis incident has been resolved. | 36 min | Resolved |
Hear about the next one while it is open
Everything above is a record written after the fact. We can email you when the next OpenAthens incident opens instead, at the point where knowing still changes what you do.
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How to Read This OpenAthens Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before OpenAthens acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single OpenAthens outage in this window ran 6h 47m, against a mean recovery of 3h 1m. If you depend on OpenAthens in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.