Optimizely Outage History

80 incidents recorded over the last 365 days, 71 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Optimizely status100.00% uptime history

Every Recorded Optimizely Incident

Optimizely incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 1, 2026Configured Commerce - Upgrading Kubernetes ClustersScheduled maintenance is currently in progress. We will provide updates as necessary.8h 0mScheduled
Oct 29, 2026Optimizely Digital Experience Platform (DXP) - TLS 1.0 and 1.1 Deprecation for Apex Domain RedirectsScheduled maintenance is currently in progress. We will provide updates as necessary.193h 0mScheduled
Oct 28, 2026Content Graph Performance DegredationThis incident has been resolved and the service has remained healthy2h 33mResolved
Oct 27, 2026Asset uploads failing in Optimizely CMP and DAMThis incident has been resolved.15h 21mResolved
Oct 23, 2026Configured Commerce - Upgrading Kubernetes ClustersThe maintenance has been rescheduled for Sunday Nov 1st at 12:00 UTC to 20:00 UTC.8h 0mScheduled
Oct 23, 2026Degraded Performance - CMS Edit Mode in DXPAll services are performing normally and stability has been confirmed throughout the monitoring period.1h 31mResolved
Oct 22, 2026Optimizely Campaign: Campaign user interfaceThis incident has been resolved.3h 19mResolved
Oct 21, 2026ODP EU Region - Impact due to Snowflake incidentThe Snowflake issue affecting the EU region has been resolved. Data processing has caught up, and reports, exports, segments, and campaigns are working normally. Recurring campaigns paused during the incident have…12h 29mResolved
Oct 15, 2026Degraded Snippet Publishing PerformanceWe have resolved the issue that caused delayed publishing and extended "Uploading to CDN" times for some customers. Publishing requests are now processing normally. The issue was caused by a temporary backlog in snippet…3h 4mResolved
Oct 13, 2026Elevated GraphQL API errors and delayed data ingestion in ODP – US regionBetween 15:05 and 16:10 UTC on October 13, 2026, Data Platform customers in the US region experienced delayed data ingestion and elevated error rates on the GraphQL API. From about 15:20 to 16:07 UTC, most GraphQL API…0 minResolved
Oct 9, 2026Content Graph Performance DegradationThe cache eviction and webhook delivery issues impacting Content Graph have been resolved. Stale content is no longer being served, and publishing workflows have returned to normal operation.16 minResolved
Oct 6, 2026Data processing delays in EMEAWe're seeing delays in processing incoming data in the EU region. Campaigns that depend on recent data may be delayed or may not send. A fix is in place and data processing is back to normal. We're watching to make sure…0 minResolved
Sep 30, 2026Optimizely Graph - All region's production clusters experienced failed stored queriesThis incident has been resolved as the service has remained healthy and stable since the mitigation was applied.4h 9mResolved
Sep 23, 2026Optimizely Graph - USEA production clusters experiencing intermittent availability issuesThe service has remained stable. The issue is now considered resolved.2h 52mResolved
Sep 20, 2026CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack)This incident has been resolved.1h 43mResolved
Sep 17, 2026Optimizely Identity is redirecting users to the wrong SSO login page.This incident has been resolved.3 minResolved
Sep 16, 2026Delay of E-Mails Submitted via SMTP APIThe issue has been fixed and all delayed emails have been processed.23 minResolved
Sep 9, 2026Upgrade of Product Information Management (PIM), 9-10 September 2026The scheduled maintenance has been completed.6h 0mScheduled
Sep 8, 2026CMP Analytics Data Not DisplayingThe issue has been resolved.21h 37mResolved
Sep 2, 2026SSL trust issue causing login failures across multiple DXP environmentsThe issue has been resolved and the service is now operating normally. Thank you for your patience!7h 18mResolved
Sep 2, 2026CMP and DAM are inaccessibleCMP and DAM are fully operational. Our Engineering teams have confirmed sustained stability following remediation, and this incident is now closed. We apologize for the disruption and thank you for your patience.2h 48mResolved
Aug 25, 2026Service degradation due to network connectivity issue in Southeast AsiaThis incident has been resolved.2h 21mResolved
Aug 24, 2026CMP: Assets are missing from DAM post uploadThe incident has been resolved.4h 8mResolved
Aug 14, 2026DXP - Multiple environments returning error 503 - Affecting only Non-production environmentsThis incident has been resolved.6h 0mResolved
Aug 13, 2026DXP & Configured Commerce - Hostname Management MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Aug 12, 2026CMP: PDF File Preview Generation UnavailableThis incident has been resolved.5h 25mResolved
Aug 6, 2026Performance degration for image delivering, tracking and online versionSystems are running stable with the mitigation removed. The incident has been resolved.1h 24mResolved
Aug 4, 2026Campaign: Degraded performance for sending emailsNo further problems have been observed.4h 20mResolved
Aug 3, 2026Netspring outageThe issue affecting the Netspring service has been resolved, and service has been restored to normal operation.13h 33mResolved
Jul 31, 2026CMP: Modules are not loading in the platformThis incident has been resolved.2h 17mResolved
Jul 29, 2026ODP and OCP AvailabilityThe issue has been resolved.1h 10mResolved
Jul 23, 2026Login results in 429 errorThe disruption with our identify provider has been resolved. Thank you for your patience with this issue.3h 15mResolved
Jul 23, 2026Digital Experience Platform (DXP) West USThis incident has been resolved and service availability and functionality fully restored.5h 23mResolved
Jul 23, 2026Content Recommendations - Degraded performance in North America regionThis incident has been resolved.2h 37mResolved
Jul 17, 2026Campaign user interface partially unavailableThe affected component was identified and the problem was resolved at 19:06 CEST. Only a part of users was affected by this problem.17 minResolved
Jul 13, 2026CMP: DAM assets are not generating thumbnails or processing downloads (GCP stack)This incident has been resolved.1h 50mResolved
Jul 12, 2026Configured Commerce - Upgrading Kubernetes ClustersThe scheduled maintenance has been completed.8h 0mScheduled
Jul 9, 2026Search and Navigation US West - Degraded service performanceThe incident has been resolved as the service has fully recovered and is stable.1h 58mResolved
Jun 30, 2026ODP EU region - Data Ingest service is partially degradedThis incident has been resolved.4h 53mResolved
Jun 29, 2026Delayed Data Processing in NA RegionThis incident has been resolved.24h 19mResolved
Jun 22, 2026Data Processing Delays in NAThis incident has been resolved.66h 23mResolved
Jun 22, 2026Increased error rate in application and REST APIsWe have resolved an issue that was resulting in some users receiving errors in the application and configuration-related REST APIs (500 or 502 status codes). There was no impact to experiment execution or ingestion…0 minResolved
Jun 17, 2026Email Campaign Delivery Drops — NA RegionThis incident has been resolved.75h 40mResolved
Jun 17, 2026CMP: Task Creation FailureThe incident has been resolved.4h 52mResolved
Jun 16, 2026CMP: Modules are inaccessibleThis incident has been resolved.1h 48mResolved
Jun 12, 2026DXP Management Portal & Configured Commerce - Site Management Degradation in PaaS Portal & Mission ControlOur vendor has confirmed this issue has been resolved49 minResolved
Jun 10, 2026CMP: Modules are inaccessibleThis incident has been resolved.7h 31mResolved
Jun 9, 2026OCP Job Scheduler Failure due to Internal Certificate ExpiryA partial outage affected OCP Job Scheduler, where scheduled jobs across multiple apps failed to execute due to an expired certificate in the env‑injector mutating webhook, in the US region only. This prevented required…-7234 minResolved
Jun 8, 2026DAM Asset Renditions Unavailable (GCP)This incident has been resolved.5h 16mResolved
Jun 2, 2026Investigating – Content Recommendation Service Degradation in EMEA regionThe incident is resolved.4h 36mResolved
May 28, 2026CMS PaaS - Infrastructure upgrade for api.episerver.comThe scheduled maintenance has been completed.30 minScheduled
May 20, 2026Flags permission issue.This incident has been resolved.1h 48mResolved
May 18, 2026CMP: Some Home Page Sections & Requests Module Displaying No DataThe incident has been resolved1h 33mResolved
May 12, 2026Configured Commerce - Applying patchThe scheduled maintenance has been completed.6h 0mScheduled
May 6, 2026Optimizely Graph - One of our USEA production clusters have intermittent availability issuesThis incident has been resolved.13h 49mResolved
May 5, 2026Cloudflare outage causing service disruptionThis incident has been resolved.42 minResolved
Apr 9, 2026Content Recommendations - Intermittent Dashboard Issues in APAC regionThis incident has been resolved.1h 41mResolved
Apr 7, 2026Experiment Publishing DelayThis incident has been resolved.1h 19mResolved
Mar 30, 2026Optimizely Data Platform - APIs - APAC RegionThis incident has been resolved.12h 48mResolved
Mar 27, 2026Events Export APIThis incident has been resolved.2h 43mResolved
Mar 24, 2026CMP and DAM: Image loading and uploads not working due to Cloudflare outageThis incident has been resolved.9h 18mResolved
Mar 9, 2026Product Information Management (PIM) – Database ManagementThe scheduled maintenance has been completed.30 minScheduled
Mar 5, 2026DXP Sweden Central - Partial availability issueThis incident has been resolved. The stability of the service has been monitored and confirmed stable.2h 6mResolved
Mar 4, 2026Search and Navigation US West - Unstable service performanceResolved. No further impacts have been observed, and all systems remain nominal.3h 14mResolved
Mar 4, 2026Search and Navigation US West - Performance issuesWe identified an issue with Search and Navigation US West and are actively working on a fix. A subset of customers may have experience failed requests and service unavailable.0 minResolved
Mar 3, 2026Increased error rate when updated Shared or Variation Code with long custom code solutionsThis incident has been resolved.1h 17mResolved
Feb 6, 2026Asset Visibility Issues in CMP DAMThe incident has been resolved.12h 18mResolved
Feb 6, 2026Optimizely Graph - One of our EMEA production clusters have intermittent availability issuesThis incident has been resolved.1h 47mResolved
Feb 3, 2026Search & Navigation Incident - Intermittent failed request for US East clusterThis incident has been resolved.4h 55mResolved
Jan 30, 2026CMP: Task Creation And Accessibility FailureThe incident has been resolved.5h 34mResolved
Jan 16, 2026Delayed delivery of some emails (affected domains: gmail.com and gmx.de)This incident has been resolved.7h 42mResolved
Jan 7, 2026CMS Saas (Headless) - Intermittent deployment errorsThis incident has been Resolved with no further reports of widespread difficulty.7h 23mResolved
Jan 6, 2026CMP: CMP DAM Asset and Folder VisibilityThis incident has been fully resolved, and the service has been operating normally since the fix was implemented.24h 7mResolved
Jan 2, 2026Content Marketing Platform (CMP) Library: Asset Visibility in CMP DAMThis incident has been fully resolved, and the service has been operating normally since the fix was implemented. The root cause was traced to an anomalous use-case for a particular CMP instance, where our assets…46h 23mResolved
Dec 19, 2025Brief service interruption due to network availabilityIncident has been resolved by Cloudflare.2h 16mResolved
Dec 16, 2025Optimizely Data Platform - Degraded data processing in EMEA regionThis incident has been resolved.17h 11mResolved
Dec 11, 2025CMP Library: Uploaded assets hidden following a page refreshOur team has completed a thorough investigation and did not find any ongoing issues. The service functionality is confirmed healthy and operating normally. Thank you for your patience while we worked through this. This…19h 47mResolved
Dec 11, 2025Search & Navigation Incident - North Europe regionThis issue have been resolved.30h 46mResolved
Dec 10, 2025SaaS CMS experiencing degraded performanceThe incident has been fully resolved for all confirmed impacted customers. As a follow-up, we recommend that customers whose CMS SaaS version was reverted continue updating the remkoj/* packages to version 5.1.6. Please…32h 33mResolved
Nov 19, 2025CMP Library: Video Transcoding Is Temporarily Unavailable For AWS-Hosted EnvironmentsThe incident has now been fully resolved. Following the deployment of the fix, the service has remained stable and is operating as expected. We have also received confirmation from customers that normal functionality…623h 9mResolved

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How to Read This Optimizely Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Optimizely acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Optimizely outage in this window ran 25d 23h, against a mean recovery of 18h 22m. If you depend on Optimizely in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.