PaperCut Software Outage History

22 incidents recorded over the last 365 days, 22 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live PaperCut Software status100.00% uptime history

Every Recorded PaperCut Software Incident

PaperCut Software incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 22, 2026buy.papercut.com - users are unable to purchase PaperCut NG onlineThis incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other…-32 minResolved
Oct 20, 2026PaperCut Hive/Pocket - some users intermittently unable to update settings or log into some devicesThis incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other…12h 11mResolved
Oct 19, 2026PaperCut website (papercut.com) - some users unable to access pages on the websiteThis incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other…59 minResolved
Sep 4, 2026PaperCut Hive/Pocket - some users may experience delays with data showing in reporting, job logs and activity logsThis incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other…89h 29mResolved
Sep 2, 2026PaperCut Pocket/Hive - intermittent issues affecting sign-in to the User PortalThis issue has been resolved, and sign-in to the PaperCut Pocket/Hive User Portal is operating normally. We appreciate your patience while we worked to restore service. We will continue to monitor the service and…-114 minResolved
Sep 1, 2026PaperCut Hive - some devices may show server or connection errors.This incident has now been resolved. If you are still experiencing issues, please ensure that the device has been completely restarted. We know this may have been disruptive and appreciate your patience. We’ll…4h 7mResolved
Aug 26, 2026PaperCut Document Processing Cloud services - some users may experience delayed scan jobs using PaperCut MF or PaperCut HiveThis incident may have impacted scan actions with cloud document processing enabled, for a small window per hosting region between 03:40 - 05:10 am on 25th August 2026. We know this may have been disruptive and…-1350 minResolved
Aug 24, 2026PaperCut Partner Portal and GES (licensing service) - some users unable to access the Partner Portal, or apply licenses in PaperCut NG/MFThis incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.7h 4mResolved
Jun 10, 2026PaperCut Pocket/Hive - some users intermittently unable to release print jobs.This incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other…14h 42mResolved
Apr 13, 2026PaperCut Hive - Some users are intermittently unable to release print jobs or experience intermittent loading in the Hive admin portalThis incident has now been fully resolved. We have confirmed that print jobs are releasing successfully. We know this may have been disruptive and appreciate your patience while we worked through it. We’ll continue to…2h 48mResolved
Apr 2, 2026PaperCut Hive & PaperCut MF - Some users experiencing failures Scanning to Google DriveThis incident has now been fully resolved. We have confirmed that Scan to Google drive is operational via internal testing and reports from multiple customers. If you experience other issues please report this via…6h 8mResolved
Mar 20, 2026PaperCut Hive - some users experiencing issues with the user interface and releasing print jobs.This incident has been resolved.9h 3mResolved
Mar 13, 2026PaperCut Hive & Pocket - Some customers may experience print job release failures in the US hosting regionThis incident has now been fully resolved. We have confirmed that print jobs are releasing successfully for multiple customers. Our apologies for any downtime that you experienced as a result of this outage. We will be…5h 31mResolved
Mar 3, 2026PaperCut Hive - users unable to log into devicesThrough further monitoring and reports from previously affected customers we can confirm that functionality has been restored. MFD login, scanning and other device related tasks will now work as expected.29h 4mResolved
Feb 24, 2026PaperCut Hive & Pocket OutageWe experienced disruption related to our cloud service provider and a serious level of temporary degradation was experienced by some customers when accessing print queues or releasing print jobs. All services have now…29 minResolved
Jan 14, 2026Admins unable to change the Print Protocol or Print Delivery Method in Hive/PocketA fix has been deployed to hosting regions. Testing confirms that functionality has been restored and Delivery Protocols can now be edited and saved as expected withing PaperCut Pocket and Hive.2h 19mResolved
Jan 12, 2026PaperCut Hive & Pocket Cloud Pull Delivery degraded performance - UK hosting regionOur engineering team has confirmed that Cloud Pull Delivery is now operational and any issues should now be mitigated. Monitoring will continue but we can confirm that functionality has been restored.5h 24mResolved
Dec 11, 2025GES (licensing) issues with PaperCut NG & MFThis incident has now been fully resolved. See <a href="https://www.papercut.com/support/known-issues/?id=PO-3872#ng">Known issue PO-3872</a> for more information. If you are still experiencing issues (after you have…2h 10mResolved
Dec 1, 2025Intermittent PaperCut Hive & Pocket print release failuresThe fix implemented earlier today has proven to mitigate the issue based on the metrics of further monitoring. Print release is now functioning as expected. From analysis, the impact was to a small subset of…4h 28mResolved
Nov 18, 2025PaperCut website inaccessible due to Cloudflare outageCloudflare confirmed that a fix has been implemented and believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. The PaperCut website is now functioning…2h 36mResolved
Nov 18, 2025PaperCut website inaccessible due to Cloudflare outageThis incident has been resolved.17 minResolved
Nov 13, 2025PaperCut Hive & Pocket Cloud Node- Degraded PerformanceThis incident has been resolved.21h 15mResolved

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Everything above is a record written after the fact. We can email you when the next PaperCut Software incident opens instead, at the point where knowing still changes what you do.

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How to Read This PaperCut Software Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before PaperCut Software acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single PaperCut Software outage in this window ran 3d 17h, against a mean recovery of 11h 35m. If you depend on PaperCut Software in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.