Parchment Inc Outage History

47 incidents recorded over the last 365 days, 38 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Parchment Inc status100.00% uptime history

Every Recorded Parchment Inc Incident

Parchment Inc incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 4, 2026Our chat bot service is currently experiencing issues. Please refer to https://adasupport.statuspage.io/ for updates.This incident has been resolved.2h 0mResolved
Nov 4, 2026Some users may see the error message "Fulfillment Failed" on their orders status.This incident has been resolved.1h 43mResolved
Oct 26, 2026Unable to orderThis issue has been resolved.24h 23mResolved
Oct 23, 2026GED Ordering DisabledGED request services are temporarily unavailable. We are collaborating with GED on a resolution and will keep you updated.—Investigating
Oct 21, 2026Instructure is aware of CVE-2026-109618 and CVE-2026-109619 (referred to as "PHP2Shell"), affecting PHP.We have assessed all products on this status page. Where action was needed to protect customer-facing services, the remediation is complete. This is the final update.5h 27mResolved
Oct 17, 2026Quottly Platform MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Sep 10, 2026Login IssuesThis incident has been resolved. We will continue to monitor site activity.25 minResolved
Sep 4, 2026MFA code emails not being sentThis incident has been resolved.6h 19mResolved
Aug 17, 2026Limited Consumer Support HoursThis incident has been resolved.549h 49mResolved
Aug 15, 2026Quottly Platform MaintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Aug 8, 2026Regular MaintenanceThe scheduled maintenance has been completed.4h 30mScheduled
Jul 30, 2026Brief system update to improve our School Search on Parchment.comThis incident has been resolved.1h 30mResolved
Jul 27, 2026Page spins when you try to order a credential.This incident has been resolved.5h 55mResolved
Jul 25, 2026Quottly Platform MaintenanceThe scheduled maintenance has been completed.3h 45mScheduled
Jul 25, 2026Parchment Platform MaintenanceThe scheduled maintenance has been completed.3h 45mScheduled
Jul 20, 2026Parchment Message "Error: Failed to get orders"This incident has been resolved.1h 51mResolved
Jun 27, 2026Database maintenanceThis incident has been resolved.8h 4mResolved
Jun 18, 2026Parchment Support will be closed for JuneteenthThis incident has been resolved.86h 38mResolved
Jun 5, 2026GED - Order Processing IssuesThis incident has been resolved. All impacted orders have been successfully sent.4h 12mResolved
Jun 4, 2026404 Error - Downloading Third Party PDFs issued from GED JurisdictionsThis incident has been resolved.1h 12mResolved
May 26, 2026Website Delays, Learner Account Login ErrorsThis incident has been resolved.25h 35mResolved
May 26, 2026Timeout Issues - Administrator AccountsThis incident has been resolved.29h 7mResolved
May 11, 2026Slow login timesThis incident has been resolved and we will continue to monitor login times.2h 36mResolved
May 7, 2026Instructure Resources Under InvestigationAll Canvas environments are available.95h 58mResolved
May 5, 2026Notice: Learner Chat Currently UnavailableParchieBot is now live. Users can now visit parchment.com/chat-support to search help center articles, chat with an agent, or get answers from Parchie bot directly. This gives learners a faster way to find help without…1005h 26mResolved
May 5, 2026Page does not load when attempting to place a SAIR or RAIR orderThis incident has been resolved.29h 34mResolved
May 5, 2026Error when updating learner account profile.A fix has been implemented and all formats of phone numbers are accepted.23h 20mResolved
May 2, 2026Regular MaintenanceThe scheduled maintenance has been completed.1h 30mScheduled
May 1, 2026Unable to web download documents through Parchment ReceiveThis incident is resolved.2h 26mResolved
Apr 11, 2026Regular MaintenanceThe scheduled maintenance has been completed.4h 30mScheduled
Mar 31, 2026Degraded Performance of Parchment.comThis incident has been resolved.3h 1mResolved
Mar 30, 2026Degraded Performance of Parchment.comThis incident has been resolved.4h 48mResolved
Mar 30, 2026Degraded Performance of Parchment Digital BadgesThis incident has been resolved.26 minResolved
Mar 28, 2026Regular MaintenanceMaintenance has been completed.3h 14mResolved
Mar 16, 2026Award Order Processing DelaysThis incident has been resolved.1h 59mResolved
Mar 13, 2026Longer loading times within the Parchment ApplicationsThis incident has been resolved.8h 32mResolved
Mar 11, 2026GED Ordering DelaysThis incident has been resolved.3h 24mResolved
Feb 27, 2026Member Ordering DegradedThis incident has been resolved.1h 57mResolved
Feb 21, 2026Database maintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Jan 26, 20261/26/2026 - Parchment Print & Mail Delayed One Business Day1/27/2026 - The Parchment Print Operations have resumed normal activities.24h 32mResolved
Dec 15, 2025Order Delivery DelaysThis incident has been resolved.56 minResolved
Dec 1, 2025Delayed Order FulfillmentAll backlogged orders have been processed and new orders are being fulfilled as expected.4h 28mResolved
Nov 21, 2025Parchment.com, NeedMyTranscript.com redirection inconsistencyThis incident has been resolved.13h 35mResolved
Nov 21, 2025Parchment.com redirection inconsistencyWe are investigating an issue where traffic routed to parchment.com without www is inconsistently redirecting. However, traffic to www.parchment.com should continue to function as expected. We will post more info as it…-5 minResolved
Nov 19, 2025Parchment will be closed on Thursday, November 27th and Friday, November 28th for the Thanksgiving Holiday.This incident has been resolved.291h 18mResolved
Nov 18, 2025Quottly Outage due to CloudflareThis incident has been resolved.1h 49mResolved
Nov 10, 2025RoboSend/RoboRegistrar Orders DelayedThis incident has been resolved.6h 32mResolved

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How to Read This Parchment Inc Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Parchment Inc acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Parchment Inc outage in this window ran 41d 21h, against a mean recovery of 2d 3h. If you depend on Parchment Inc in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.