ParentSquare Outage History

47 incidents recorded over the last 365 days, 39 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live ParentSquare status100.00% uptime history

Every Recorded ParentSquare Incident

ParentSquare incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 22, 2026Some users seeing "Slow down" errors when accessing ParentSquareParentSquare is operating normally. This morning, starting at about 9:00 AM ET (6:00 AM PT), an unusually large surge of traffic hit our sign-in service. Some users had slow page loads and errors on web and mobile. Some…1h 33mResolved
Oct 22, 2026Attendance notifications not sent for some Aeries-integrated schoolsThis incident has been resolved. An outage at our data provider Aeries kept some schools' attendance notices from sending between 5:00 and 5:40 PM PT. Those notices were resent to families starting at 7:50 PM PT…2h 45mResolved
Oct 9, 2026Smart Sites AI Assistant May Show Outdated InformationThis incident has been resolved.23h 51mResolved
Sep 29, 2026Intermittent Issues with ParentSquare iOS AppThe issue affecting some of our users of our iOS app has been resolved. We will continue to monitor for any further issues.11h 35mResolved
Sep 28, 2026Some ParentSquare users experiencing slowness or errorsA fix has been implemented and ParentSquare is recovering. Pages should now be loading normally. We are continuing to monitor to make sure performance remains stable.18 minResolved
Sep 23, 2026Canva integration unavailable for some usersThis incident has been resolved.2h 34mResolved
Sep 21, 2026Some users are experiencing issues with the Canva design picker in StudioThis incident has been resolved.31h 22mResolved
Sep 1, 2026Smart Alerts Phone Calls May Play Blank AudioWe confirmed that the issue has been resolved.2h 6mResolved
Sep 1, 2026Texts and Voice Calls DelayWe confirmed that the issue has been resolved.45 minResolved
Aug 19, 2026Smart Sites SlownessThis incident has been resolved.19 minResolved
Aug 17, 2026Smart Sites Calendar issueWe've verified the fix. Calendars now display normally.41 minResolved
Aug 13, 2026Virtual Phone Outbound Call DeliveryWe confirmed that outbound Virtual Phone call delivery has returned to normal performance.114h 39mResolved
Aug 12, 2026Support webform unavailableThis incident has been resolved.1h 22mResolved
Jul 28, 2026Smart Sites Document Upload FailuresThe issue has now been resolved.14 minResolved
Jul 21, 2026Planned MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jun 23, 2026ParentSquare Unavailable For Some UsersParentSquare was temporarily unavailable for some users during an approximately 25 minute time period following a feature release. The team identified the root cause of the performance degradation and rolled back the…0 minResolved
Jun 15, 2026Phone Calls May be DelayedThis incident has been resolved.1h 40mResolved
Jun 10, 2026Text Message Delivery May be DelayedWe confirmed that the issue has been resolved.29 minResolved
May 24, 2026Planned MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
May 13, 2026Website Maintenance/upgradesThe scheduled maintenance has been completed.6h 0mScheduled
May 12, 2026Planned MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Apr 28, 2026Emergency Maintenance Today at 7:45 PM PacificThe scheduled maintenance has been completed.5 minScheduled
Apr 24, 2026Emergency Maintenance Today at 10:45 AM Pacific/1:45 PM EasternThe maintenance is complete and all systems are operating normally.52 minResolved
Apr 23, 2026ParentSquare Unavailable for Some UsersWe received reports that ParentSquare was unavailable for some users. We have implemented a fix and have confirmed that this issue has been resolved.-41 minResolved
Apr 20, 2026Users receiving 500 errors on Admin pagesWe received reports of users getting 500 errors when accessing Admin pages on ParentSquare. Engineers investigated and quickly resolved the issue.-34 minResolved
Apr 17, 2026Phone Call Notification Delivery IssuesThis incident has been resolved.2h 58mResolved
Apr 9, 2026Users getting errors talking to ParentSquareWe received reports of users getting 502 errors when accessing ParentSquare. Engineers investigated and quickly resolved the issue.0 minResolved
Apr 8, 2026Gmail DelaysGoogle's Gmail service disruption has been resolved.2h 45mResolved
Apr 8, 2026Users Unable to Log into ParentSquareThis incident has been resolved.35 minResolved
Mar 31, 2026Customers unable to download custom versions of their school's appWe confirmed that the issue has been resolved.1h 46mResolved
Mar 25, 2026Temporary Service Issue (Resolved)Earlier today we experienced a brief issue that caused errors for some customers. This was the result of a system change that created an unexpected inconsistency. Our team quickly identified the issue and implemented a…0 minResolved
Mar 6, 2026Some Users Experiencing Errors on Add-on PagesThis incident has been resolved.36 minResolved
Mar 1, 2026Planned MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Feb 24, 2026Email Delivery May be DelayedThis incident has been resolved.46 minResolved
Feb 19, 2026Smart Sites unavailableSmart Sites was unavailable for a brief period. ParentSquare engineers investigated the issue and were quickly able to stabilize the systems. We apologize for any inconvenience caused.-1194 minResolved
Feb 17, 2026Smartsites pages currently unavailableThis incident has been resolved.4h 21mResolved
Feb 15, 2026Planned MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Feb 5, 2026Smart Sites SlownessThis issue has been resolved.57 minResolved
Jan 28, 2026Microsoft SSO AuthenticationThis incident has been resolved.1h 35mResolved
Jan 27, 2026Smart Alerts Voice DelaysCalls are now delivering normally, although there may still be a slight delay in calls showing as successfully delivered.17 minResolved
Jan 26, 2026Degraded Performance with Smart AlertsThis incident has been resolved.1h 9mResolved
Jan 25, 2026Degraded Performance with Voice AlertsThis incident has been resolved.5h 22mResolved
Jan 2, 2026Errors with Voice Messaging for Smart AlertsThis incident has been resolved.50 minResolved
Dec 4, 2025Delays in post and DM text messages being sentThis incident has been resolved.1h 8mResolved
Nov 23, 2025Planned MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Nov 14, 2025ParentSquare application is slow to respondThis incident has been resolved.1h 36mResolved
Nov 12, 2025Smart Sites Intermittently Slow To LoadThis incident has been resolved.51 minResolved

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How to Read This ParentSquare Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before ParentSquare acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single ParentSquare outage in this window ran 4d 18h, against a mean recovery of 5h 36m. If you depend on ParentSquare in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.