PAY. Outage History

54 incidents recorded over the last 365 days, 40 of them resolved, 2 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live PAY. status100.00% uptime history

Every Recorded PAY. Incident

PAY. incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 5, 2026Delayed transaction & reporting GMS issuesWe see network issues, the multicore processing is available and up. Legacy processing is not available. We update you within 10 minutes—Investigating
Nov 4, 2026Incident: Delayed transaction processingThis incident has been resolved. Some transactions initiated on our legacy platform experienced longer processing times than usual. However, there was no downtime, and transactions continued to be processed throughout…33 minResolved
Nov 4, 2026Scheduled: Rabobank iDEAL maintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Nov 3, 2026External incident: iDEALBetween 05:00 and 07:15 CET, a disruption affected iDEAL payment processing. During this period, some consumers may have been unable to complete their iDEAL payments.-691 minResolved
Oct 29, 2026Scheduled: bunq maintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 28, 2026Incident: Delayed settlementsSettlements in HUF, CHF, USD and DKK are currently delayed due to a disruption at Rabobank. Affected merchants will most likely receive their payouts later than usual.-736 minResolved
Oct 28, 2026Temporary Suspension of Click to Pay (Visa)Tijdelijke onderbreking Click to Pay (Visa) We zien dat klanten in bepaalde situaties bij het gebruik van Click to Pay via Visa een foutmelding krijgen, waardoor de betaling niet succesvol kan worden afgerond. Dit…—Investigating
Oct 24, 2026Scheduled: Knab maintenanceThe scheduled maintenance has been completed.6h 0mScheduled
Oct 22, 2026Emergency Maintenance – Network InfrastructureThe scheduled maintenance has been completed.1h 0mScheduled
Oct 22, 2026Mobile connectivity issues affecting some payment terminalsThis incident has been resolved.18h 21mResolved
Oct 22, 2026Mobile connectivity issues affecting some payment terminalsThis incident has been resolved.1h 54mResolved
Oct 21, 2026Incident: BillinkThis incident has been resolved. We will continue to monitor transactions closely.47 minResolved
Oct 21, 2026Additional Security Measures Activated Due to Critical PHP Vulnerabilities# Post-Mortem – Critical PHP Security Vulnerabilities **Status: Resolved – Security measures remain active** Following the publication of critical PHP vulnerabilities, PAY implemented additional security measures to…8h 31mResolved
Oct 20, 2026External incident: RevolutThe issue affecting iDEAL payments through Revolut was resolved at 14:20 CEST. Customers can now complete iDEAL payments through Revolut again.4h 48mResolved
Oct 13, 2026Planned infrastructure maintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Sep 24, 2026External incident: instant paymentsThe payouts have been processed instantly. This incident has been resolved4h 17mResolved
Sep 22, 2026External: Increased decline rate for ABN AMRO card transactionsThis incident has been resolved.35 minResolved
Sep 21, 2026Delayed Submission of Domestic Mastercard POS TransactionsA limited number of domestic Mastercard POS transactions from September 12 experienced delayed processing. The incident did not impact the processing or acceptance of the payments themselves. Transactions were…0 minResolved
Sep 15, 2026Netwerk issuesDue to an issue during a deployment on one of our servers, some requests resulted in an HTTP 500 error between 10:51:31 and 11:02:00 CEST, which could have caused orders to fail or applications using the Order API to…-95 minResolved
Sep 13, 2026Connectivity issues with SIM cardsThis incident has been resolved.2h 50mResolved
Sep 8, 2026Planned maintenance RabobankThe scheduled maintenance has been completed.1h 0mScheduled
Sep 2, 2026Delay in daily clearingThe clearing batches have just been submitted successfully.29 minResolved
Sep 2, 2026External incident: RabobankThis incident has been resolved.52 minResolved
Sep 1, 2026Scheduled: PIN infrastructure migrationThe scheduled maintenance has been completed.2h 0mScheduled
Aug 31, 2026External incident: FashionchequeThis incident has been resolved2h 8mResolved
Aug 15, 2026Issues Affecting Mastercard PaymentsThe issue affecting Mastercard payments has been resolved. Since 07:36, transaction success rates have returned to normal and remained stable. We will continue to monitor Mastercard payment traffic closely.13 minResolved
Jul 10, 2026Netwerk issuesDDoS mitigation has been activated, and all services are currently stable.24 minResolved
May 24, 2026Incident: legacy platformThis incident has been resolved.29 minResolved
May 19, 2026Incident: Dynamic donation and payment linksThis incident has been resolved2h 20mResolved
May 12, 2026Planned Infrastructure MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
May 3, 2026Scheduled: External maintenanceThe scheduled maintenance has been completed.5h 45mScheduled
Mar 30, 2026External incident: BancontactThis incident has been resolved.12 minResolved
Mar 25, 2026External incident: iDEALThis incident has been resolved.4 minResolved
Mar 21, 2026Downgraded performance Bancontact payments.This incident has been resolved.50 minResolved
Feb 24, 2026Planned Infrastructure MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Feb 19, 2026Planned Infrastructure MaintenanceThe scheduled maintenance has been completed.30 minScheduled
Feb 14, 2026External BancontactThe earlier incident affecting Bancontact has been resolved. All systems are functioning normally and transaction processing has been fully restored.7 minResolved
Feb 12, 2026External incident: Instore paymentsThe tip module will be automatically deactivated tonight. If you would like this to be done sooner, please contact us via the support channels.7h 25mResolved
Feb 11, 2026External incident: Instore paymentsThis incident has been resolved. Instore transactions via CCV terminals are possible again. We will continue to monitor the situation54 minResolved
Feb 11, 2026External incident: RabobankThis morning an incident occurred at Rabobank. We have observed that Rabobank, as the issuer, in some cases sent an incorrect descriptor until approximately 09:15. We are currently awaiting a response from Rabobank.0 minResolved
Feb 11, 2026Instant Payments RouteThis incident has been resolved.28 minResolved
Feb 10, 2026External outage: Instore paymentsDue to an external outage between 11:29 and 11.39, no instore transactions could be processed. Please see https://allestoringen.nl/ for more information0 minResolved
Feb 7, 2026Planned Infrastructure MaintenanceThe scheduled maintenance has been completed.8h 0mScheduled
Jan 17, 2026Transactions in some currencies unavailable (resolved)Due to an issue at our external exchange rate provider, it was temporarily not possible to initiate transactions in some currencies (e.g. DKK) between 15:00 and 16:32 on our legacy processing platform. The issue has…0 minResolved
Dec 19, 2025Incident: POS Transaction SynchronizationThis incident has been resolved.1h 54mResolved
Dec 15, 2025Second-chance emails issueThis incident has been resolved58 minResolved
Dec 5, 2025Front page en Phone ServicesCloudflare looks restored, iDEAL payment volume is recovering15 minResolved
Nov 25, 2025Incident: RefundsThis incident has been resolved.16 minResolved
Nov 23, 2025Bancontact Payment DisruptionThe earlier disruption affecting Bancontact transactions has been resolved. Payments are processing normally again.19 minResolved
Nov 18, 2025External incident: BillinkThis incident has been resolved.1h 19mResolved
Nov 10, 2025External incident: iDEAL Rabobank, ING, ASN, Knab, Regiobank and TriodosThis incident was resolved. Availability is back to normal.23 minResolved
Nov 10, 2025External incident: RabobankThis incident has been resolved.19 minResolved
Nov 5, 2025External incident: Rabobank and INGThis incident was resolved. Availability is back to normal.13 minResolved
Nov 5, 2025Incident: Klarna Pay in FullAll affected merchants have been informed about Klarna's revised policy regarding the payment option Klarna Pay in Full.144h 17mResolved

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How to Read This PAY. Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before PAY. acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single PAY. outage in this window ran 6d, against a mean recovery of 4h 55m. If you depend on PAY. in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.