PDQ Outage History

76 incidents recorded over the last 365 days, 65 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live PDQ status100.00% uptime history

Every Recorded PDQ Incident

PDQ incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 28, 2026Connect: Intermittent Slowness in the Web AppThis incident has been resolved.1h 33mResolved
Oct 28, 2026Connect Device Groups Recalculation DelaysThis incident has been resolved.1h 50mResolved
Oct 22, 2026Vulnerability summaries may not be available for some customersThis incident has been resolved.140h 8mResolved
Oct 20, 2026Automations are falling behind for some customersThis incident has been resolved.39 minResolved
Oct 14, 2026Connect Incident - Delayed device group membership updatesThis incident has been resolved.3h 48mResolved
Oct 14, 2026Connect - Delayed Vulnerability UpdatesThis incident has been resolved.5h 48mResolved
Oct 7, 2026Connect Planned MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Oct 6, 2026Connect Planned MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Sep 28, 2026Connect application intermittently slow to loadThis incident has been resolved.1h 50mResolved
Sep 28, 2026Connect Remote desktop new users are having issuesThis incident has been resolved.23h 53mResolved
Sep 22, 2026Connect - Devices may experience some delays in showing onlineThis incident has been resolved.1h 57mResolved
Sep 22, 2026Connect - Delayed Vulnerability UpdatesThis incident has been resolved.1h 55mResolved
Sep 17, 2026SmartDeploy Planned MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Sep 9, 2026Connect - Delayed Vulnerability UpdatesThis incident has been resolved.46h 15mResolved
Sep 3, 2026Connect - Delayed Vulnerability UpdatesThis incident has been resolved.23h 40mResolved
Aug 27, 2026Connect: Ctrl + Alt + Del is not working in Remote DesktopIf "Secure Attention Sequence" is enabled in Group Policy, it must be set to "Ease of Access applications" in order for Connect to simulate "Ctrl + Alt + Del"1h 52mResolved
Aug 26, 2026Connect: Unable to install remote desktop agentThis incident has been resolved.19 minResolved
Aug 25, 2026Connect: Device scan and package deployment processing delaysThis incident has been resolved.3h 49mResolved
Aug 24, 2026Connect: Group membership calculation delay & Scan data processing delayThis incident has been resolved.4h 12mResolved
Aug 18, 2026Connect Planned MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Aug 12, 2026Connect Incident - Delayed Windows and Vulnerability UpdatesThis incident has been resolved.73h 38mResolved
Aug 10, 2026Connect Incident - Delayed device scans and device group membershipThis incident has been resolved.3h 55mResolved
Aug 5, 2026SimpleMDM system outageThis incident has been resolved.9 minResolved
Aug 4, 2026Connect Incident - Delayed Vulnerability UpdatesThis incident has been resolved.43h 19mResolved
Jul 30, 2026SimpleMDM - Slow down and issues with Device EnrollmentsThis incident has been resolved.58 minResolved
Jul 30, 2026Connect Planned MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Jul 28, 2026Connect Incident - Delayed processing of device scans, and vulnerabilitiesAll device scans have caught up and are up to date.13h 23mResolved
Jul 27, 2026Delay in group count updatesThis incident has been resolved.1h 29mResolved
Jul 27, 2026Users unable to signup for trialsUsers were unable to sign up for new trial accounts through the homepage.0 minResolved
Jul 23, 2026Connect Incident - Delayed processing of Windows updatesThis incident has been resolved.4h 41mResolved
Jul 22, 2026Connect Planned MaintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Jul 20, 2026Scan data/results delayed & vulnerability delaysThis incident has been resolved.6h 43mResolved
Jul 14, 2026Connect Incident - Delayed processing of Device VulnerabilitiesThis incident has been resolved.26h 53mResolved
Jun 18, 2026Planned MaintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Jun 17, 2026Connect device group membership computation delayedThis incident has been resolved.32 minResolved
Jun 11, 2026Connect Incident - Delayed processing of device scans, deployments and device group membershipThis incident has been resolved.2h 7mResolved
Jun 10, 2026Connect incident - Connect is currently experiencing long delays processing device scansThis incident is resolved scans are working as expected now.2h 30mResolved
Jun 3, 2026Connect unavailableConnect was temporarily unavailable from about ~2:50 PM MDT to ~3:06 PM MDT0 minResolved
Jun 2, 2026Microsoft 365 is experiencing an outage affecting logging inThis incident has been resolved.3h 20mResolved
May 11, 2026Connect Incident - Delayed device group membership updates and automationsThis incident has been resolved.3h 30mResolved
May 7, 2026Connect Incident - Delayed device group membership updates and automationsThis incident has been resolved.2h 1mResolved
Apr 17, 2026Connect Incident - Intermittent Connect OutagesThis incident has been resolved.24h 19mResolved
Apr 17, 2026Unplanned Connect MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Apr 16, 2026Connect is downThis incident has been resolved.1h 18mResolved
Apr 16, 2026Planned Maintenance - ConnectThe scheduled maintenance has been completed.2h 0mScheduled
Apr 9, 2026Delay in Group RecountsAll delays have now caught up and group counts are up to date.3h 57mResolved
Mar 31, 2026SimpleMDM Scheduled Maintenance Window. Service down temporarily.The scheduled maintenance has been completed.1h 0mScheduled
Mar 31, 2026Connect Incident: Issues with Automations and ReportsThis incident has been resolved.53 minResolved
Mar 26, 2026SimpleMDM Incident: Widespread errors and site failing to load for manyThis incident has been resolved.27 minResolved
Mar 24, 2026Connect Software Tab missing some data from software scansThis incident has been resolved.13h 33mResolved
Mar 17, 2026Unscheduled Connect Maintenance - Managed DB Connection PoolingThe scheduled maintenance has been completed.1h 0mScheduled
Mar 16, 2026Connect device scans and deployment statues are delayedThis incident has been resolved.6h 8mResolved
Mar 13, 2026SimpleMDM: Apple Business Manager Device Assignment Sync (DEP sync) experiencing significant delays for manual syncsThis incident has been resolved.48 minResolved
Mar 13, 2026Connect Scans are delayedThis incident has been resolved.2h 9mResolved
Mar 12, 2026SimpleMDM: Application Performance DegradationThis incident has been resolved.4h 20mResolved
Mar 11, 2026Connect Scans are backed up, deployments delayedThis incident has been resolved.1h 32mResolved
Mar 7, 2026Connect - Inconsistent device "Online" statusWe have resolved an issue with our metrics. This incident should have displayed no impact to customers.32 minResolved
Feb 20, 2026SImpleMDM OutageThis incident has been resolved.1h 17mResolved
Feb 19, 2026Scan DelaysThis incident has been resolved.3h 6mResolved
Feb 16, 2026SimpleMDM - Intermittent 403 errorsThis incident has been resolved.1h 32mResolved
Feb 12, 2026Connect - Deployment slowdown observedQueues have all caught up and deployments are operational.2h 3mResolved
Feb 11, 2026Login failure - Desktop and Web consolesAuthentication remains stable and we're confident in resolving the issue at this time.24h 30mResolved
Jan 27, 2026Connect: MacOS devices are not registering, and actions are failingThis incident has been resolved.22h 58mResolved
Jan 23, 2026Verification emails not being received for anyone with OutlookOur email provider is reporting that the incident is fully resolved.239h 34mResolved
Jan 23, 2026Connect: deployments not showing in the all deployments viewWe've determined that deployments are indeed running and that this is a UI bug. We're going to address this issue during normal business hours on Monday.43 minResolved
Jan 22, 2026Verification emails not being received for anyone with OutlookMicrosoft reports that this issue has been resolved.17h 1mResolved
Jan 21, 2026Connect custom scans delayedThis incident has been resolved.2h 25mResolved
Jan 20, 2026Connect: Scheduled automations not runningThis incident has been resolved.7h 7mResolved
Jan 14, 2026Connect - Degraded performance in scansThis incident has been resolved.4h 9mResolved
Jan 13, 2026SimpleMDM application performance: higher than usual error volumeThis incident has been resolved.2h 37mResolved
Jan 12, 2026SimpleMDM Degraded Performance: Intermittent Device Enrollment Errors & Other DelaysThis incident has been resolved.7h 57mResolved
Dec 15, 2025Delays on gathering device informationAfter monitoring we are not seeing any more delays3h 45mResolved
Dec 9, 2025Package updates are not syncing for ConnectThis incident has been resolved.1h 4mResolved
Dec 1, 2025SimpleMDM application degraded performanceThis incident has been resolved.14h 10mResolved
Nov 18, 2025All SmartDeploy services unavailable due to Cloudflare outageServices are fully operational at this time.4h 31mResolved
Nov 14, 2025Connect devices list not fully loading in some instancesThis is fixed. Any customer still seeing the wrong number of devices on the All Devices page should simply refresh the browser page.1h 41mResolved

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How to Read This PDQ Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before PDQ acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single PDQ outage in this window ran 9d 23h, against a mean recovery of 11h 52m. If you depend on PDQ in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.