Pendo Outage History

21 incidents recorded over the last 365 days, 21 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Pendo status93.18% uptime history

Every Recorded Pendo Incident

Pendo incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Jul 27, 2026Error thrown in continuing Leo conversationsThis incident is resolved.36 minResolved
Jul 14, 2026Guide display disruption affecting the beta Web SDKThis disruption has been fully resolved. The Stable Web SDK was not impacted at any point. Thank you for your patience.3h 27mResolved
Jul 10, 2026Event processing delaysAll event processing delays have been caught up. This incident is resolved.1h 37mResolved
Jul 2, 2026Data Sync Destination FailuresThis incident has been resolved.21h 21mResolved
Jun 4, 2026Guide Targeting and Conversational AI Guide Editor DisruptionBetween June 3, 2026 and June 4, 2026, some customers experienced two related issues affecting in-app guides on the Pendo platform (pendo.io environment): Guide Targeting Disruption: Guides that used negated, nested…0 minResolved
May 29, 2026Pendo Academy Currently InaccessibleThis incident has been resolved and Pendo Academy should be accessible across all regions now.2h 51mResolved
May 28, 2026Agent Analytics Data Processing Delay – EU Region OnlyThis issue is now formally resolved.2h 41mResolved
May 28, 2026Salesforce Integration Degradation ContinuesThis incident has been resolved.29h 19mResolved
May 27, 2026Salesforce Integration DegradedThis incident has been resolved.7h 37mResolved
May 19, 2026Guide Delivery Outage - US1 RegionThis incident has now been fully resolved.2h 16mResolved
May 19, 2026Incident: Listen Email Notifications Temporarily UnavailableThis incident has been resolved.66h 36mResolved
May 13, 2026Issue with Visual Design Studio Loading Incorrect GuideWe consider this issue fully resolved.8h 52mResolved
May 8, 2026Investigating | Pendo MCP Authentication – All RegionsThe rollback we have implemented has successfully fixed the "invalid scope" authentication error and this issue is now resolved.2h 3mResolved
Apr 13, 2026Event Processing Delayed in US environmentThis incident has been resolved.9h 8mResolved
Mar 18, 2026Issues with Editing Existing SegmentsWe are happy to report that the issue preventing users in our US region from editing existing segments has been fully resolved. All systems are now operating normally, and you can once again edit and manage all of your…15 minResolved
Mar 12, 2026Send Update Shows No Recipients in Pendo ListenFollowing testing, we have deployed a fix and email information is now appearing as expected and we consider the issue resolved.3h 17mResolved
Feb 5, 2026Investigating Issues with Guides and Resource CenterAfter monitoring guide and resource center behavior and conducting a review of all guide statuses, we consider this issue fully resolved.74h 36mResolved
Feb 5, 2026Guides using segments are non-operational in Production and Staging EnvironmentsGuide functionality and deliverability have been fully restored. All guides that were temporarily moved to a Draft state have now been returned to their previous status. We believe Resource Center Guide Modules were…3h 25mResolved
Jan 9, 2026Pendo Chatbot not operational in the Resource CenterThe latency issue with our Support Bot vendor has been resolved. The Support Bot is now operating normally. Thank you for your patience while this was investigated.31 minResolved
Nov 20, 2025Data Sync Destination Invalidation Issue for Cloud-Storage DestinationsThis incident has been resolved.117h 45mResolved
Oct 7, 2025Degraded Search Performance in Listen ProductThis issue has been fully resolved.3h 57mResolved

How to Read This Pendo Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Pendo acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Pendo outage in this window ran 4d 21h, against a mean recovery of 17h 15m. If you depend on Pendo in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.