phoenixnap Outage History

111 incidents recorded over the last 365 days, 20 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live phoenixnap status100.00% uptime history

Every Recorded phoenixnap Incident

phoenixnap incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 17, 2026Maintenance - Singapore & Amsterdam - VPDC Cloud ConnectOur engineering team will be performing scheduled maintenance on VPDC in Singapore and Amsterdam. Site SIN - VPDC NLD - VPDC Product Cloud Backup Connect Reason Product update/upgrade to version 13.1.2.57 Impacted…4h 0mScheduled
Nov 16, 2026Amsterdam Maintenance - VPDC Cloud Backup Standard / AdvancedWe will be undergoing scheduled maintenance during this time.4h 0mScheduled
Nov 12, 2026Singapore Maintenance - VPDC Cloud Backup Standard / AdvancedWe will be undergoing scheduled maintenance during this time.4h 0mScheduled
Nov 11, 2026Maintenance - Phoenix- Backup as a Service (BaaS) Cloud Backup for VeeamHello, Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn. Site PHX - BaaS - (phxcloudconnect.phoenixnap.com) Product Cloud Backup for Veeam Reason Product update /…4h 0mScheduled
Nov 11, 2026Maintenance - Phoenix- Backup as a Service (BaaS) Cloud Backup for VeeamWe will be undergoing scheduled maintenance during this time.4h 0mScheduled
Nov 10, 2026Maintenance - Ashburn - Backup as a Service (BaaS) Cloud Backup for VeeamHello, Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn. Site ASH - BaaS Product Cloud Backup for Veeam Reason Product update / upgrade to version 13.1.2.57 Impacted…4h 0mScheduled
Nov 6, 2026Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup for VeeamOur engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix. Site PHX - BaaS Product Cloud Backup for Veeam Reason Issue Remediation Impacted components Veeam Cloud Connect &…2h 0mScheduled
Nov 5, 2026Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup Standard / AdvancedOur engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix. Site PHX - BaaS Product Cloud Backup Standard / Advanced Reason Product update / upgrade to version…4h 0mScheduled
Nov 5, 2026Ashburn and Phoenix Maintenance - Disaster Recovery as a Service (DRaaS) Veeam Cloud Connect ReplicationWe will be undergoing scheduled maintenance during this time.6h 0mScheduled
Nov 5, 2026phoenixNAP Maintenance on Bare Metal Cloud in Phoenix - November 5thThe phoenixNAP Bare Metal Cloud (BMC) team will be conducting maintenance on our infrastructure. This may disrupt the ability to provision or perform actions on BMC servers located in Phoenix. The maintenance will take…8h 0mScheduled
Nov 5, 2026Maintenance - Amsterdam - Virtual Private Data CenterScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Nov 5, 2026Maintenance - Singapore - Virtual Private Data CenterScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Nov 5, 2026Maintenance - Phoenix - Edge and Distribution Routing infrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Nov 4, 2026Maintenance - Ashburn - Backup as a Service (BaaS) Cloud Backup Standard / AdvancedScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Nov 4, 2026Maintenance - Phoenix - Virtual Private Data CenterThe scheduled maintenance has been completed.2h 0mScheduled
Nov 4, 2026Maintenance - Ashburn - Data Security CloudThe scheduled maintenance has been completed.2h 0mScheduled
Nov 3, 2026Maintenance - Ashburn - Virtual Private Data CenterThe scheduled maintenance has been completed.2h 0mScheduled
Nov 3, 2026Maintenance - Phoenix - Data Security CloudThe scheduled maintenance has been completed.2h 0mScheduled
Oct 27, 2026Maintenance - Amsterdam - Backup as a Service (BaaS) Veeam Service Provider ConsoleThe scheduled maintenance has been completed.2h 0mScheduled
Oct 27, 2026phoenixNAP Maintenance on Bare Metal Cloud in Seattle - October 27thThe scheduled maintenance has been completed.10h 0mScheduled
Oct 27, 2026phoenixNAP Maintenance on Bare Metal Cloud in Phoenix - October 27thThe scheduled maintenance has been completed.10h 0mScheduled
Oct 26, 2026Maintenance - Amsterdam, Phoenix - Virtual Private Data CenterThe scheduled maintenance has been completed.6h 0mScheduled
Oct 26, 2026Maintenance - Ashburn, Phoenix - Data Security CloudThe scheduled maintenance has been completed.6h 0mScheduled
Oct 21, 2026Maintenance - Ashburn and Amsterdam - Backup as a Service (BaaS) Cloud Backup for VeeamThe scheduled maintenance has been completed.2h 0mScheduled
Oct 21, 2026Maintenance – Customer Support PortalThe customer support portal is back online and customers should now be able to submit support tickets through the portal. If you require any further assistance or encounter issues, please submit your requests directly…121h 55mResolved
Oct 21, 2026phoenixNAP Maintenance on Bare Metal Cloud in All Locations -- October 21stThe scheduled maintenance has been completed.2h 0mScheduled
Oct 20, 2026Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup for VeeamThe scheduled maintenance has been completed.2h 0mScheduled
Oct 20, 2026Maintenance - Ashburn - Backup as a Service (BaaS) Cloud Backup for VeeamThe scheduled maintenance has been completed.2h 0mScheduled
Oct 19, 2026Maintenance - Ashburn - Disaster Recovery as a Service (DRaaS) VMware Cloud Director AvailabilityThe scheduled maintenance has been completed.2h 0mScheduled
Oct 19, 2026Maintenance - Amsterdam, Phoenix - Virtual Private Data CenterOur engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix. Site NLD, PHX - VPDC Product Virtual Private Data Center Reason Patching to…6h 0mScheduled
Oct 19, 2026Maintenance - Amsterdam, Phoenix - Virtual Private Data CenterThe scheduled maintenance has been completed.6h 0mScheduled
Oct 19, 2026Maintenance - Ashburn, Phoenix - Data Security CloudThe scheduled maintenance has been completed.6h 0mScheduled
Oct 15, 2026Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup for VeeamThe scheduled maintenance has been completed.1h 0mScheduled
Oct 14, 2026Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup for VeeamOur engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix. Site PHX - BaaS Product Cloud Backup for Veeam Reason Certificate renewal Impacted components Veeam Cloud Connect &…4h 0mScheduled
Oct 12, 2026Maintenance - Ashburn, Singapore - Virtual Private Data CenterThe scheduled maintenance has been completed.6h 0mScheduled
Oct 8, 2026Maintenance - Singapore - Distribution Network InfrastructureThe scheduled maintenance has been completed.2h 0mScheduled
Oct 8, 2026Maintenance - Ashburn - Backup as a Service (BaaS) Cloud Backup Standard / AdvancedThe scheduled maintenance has been completed.1h 0mScheduled
Oct 7, 2026Maintenance - Singapore - Edge Network InfrastructureThe scheduled maintenance has been completed.2h 0mScheduled
Oct 7, 2026Maintenance - Singapore - Backup as a Service (BaaS) Veeam Service Provider ConsoleThe scheduled maintenance has been completed.4h 0mScheduled
Oct 7, 2026Network Maintenance in AmsterdamThe scheduled maintenance has been completed.4h 0mScheduled
Oct 5, 2026Maintenance - Ashburn, Singapore - Virtual Private Data CenterThe scheduled maintenance has been completed.6h 0mScheduled
Oct 1, 2026Maintenance - ASH BaaSThe scheduled maintenance has been completed.4h 0mScheduled
Oct 1, 2026Maintenance - PHX DRaaSThe scheduled maintenance has been completed.4h 0mScheduled
Oct 1, 2026Maintenance - Phoenix - Backup as a Service (BaaS) Managed Backup for Microsoft 365The scheduled maintenance has been completed.4h 0mScheduled
Sep 28, 2026Maintenance - Ashburn - Disaster Recovery as a Service (DRaaS) ZertoThe scheduled maintenance has been completed.1h 0mScheduled
Sep 28, 2026Maintenance - Amsterdam, Phoenix - Virtual Private Data CenterThe scheduled maintenance has been completed.6h 0mScheduled
Sep 28, 2026Maintenance - Ashburn, Phoenix - Data Security CloudThe scheduled maintenance has been completed.6h 0mScheduled
Sep 28, 2026Maintenance - AtlantaThe scheduled maintenance has been completed.4h 0mScheduled
Sep 25, 2026Phoenix VPDC: Zerto SSL Certificate ReplacementThe scheduled maintenance has been completed.1h 0mScheduled
Sep 24, 2026Maintenance - Phoenix - Backup as a Service (BaaS) Managed Backup for Microsoft 365The scheduled maintenance has been completed.4h 0mScheduled
Sep 21, 2026Maintenance - Ashburn, Phoenix - Data Security CloudThe scheduled maintenance has been completed.6h 0mScheduled
Sep 21, 2026Maintenance - Amsterdam, Phoenix - Virtual Private Data CenterThe scheduled maintenance has been completed.6h 0mScheduled
Sep 17, 2026Maintenance - Amsterdam - Virtual Private Data CenterThe scheduled maintenance has been completed.2h 0mScheduled
Sep 14, 2026Maintenance - Ashburn, Singapore - Virtual Private Data CenterThe scheduled maintenance has been completed.6h 0mScheduled
Sep 10, 2026Phoenix Core Switches MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Sep 7, 2026Maintenance - Ashburn, Singapore - Virtual Private Data CenterThe scheduled maintenance has been completed.6h 0mScheduled
Sep 3, 2026Phoenix VPDC Veeam UpgradesThe scheduled maintenance has been completed.4h 0mScheduled
Sep 3, 2026Maintenance - Phoenix - Virtual Private Data CenterThe scheduled maintenance has been completed.2h 0mScheduled
Sep 2, 2026ASH VPDC Veeam UpgradesThe scheduled maintenance has been completed.4h 0mScheduled
Sep 2, 2026phoenixNAP Maintenance on Bare Metal Cloud in AshburnThe scheduled maintenance has been completed.7h 0mScheduled
Sep 2, 2026Maintenance - Singapore & Amsterdam - VPDC Cloud ConnectThe scheduled maintenance has been completed.4h 0mScheduled
Sep 1, 2026Maintenance - Phoenix - Data Security CloudThe scheduled maintenance has been completed.5h 0mScheduled
Aug 27, 2026Maintenance - Phoenix - Backup as a Service (BaaS) Managed Backup for Microsoft 365The scheduled maintenance has been completed.4h 0mScheduled
Aug 27, 2026Maintenance - Ashburn and Phoenix - Disaster Recovery as a Service (DRaaS) Veeam Cloud Connect ReplicationThe scheduled maintenance has been completed.8h 0mScheduled
Aug 26, 2026Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup Standard / AdvancedThe scheduled maintenance has been completed.4h 0mScheduled
Aug 26, 2026Maintenance - Ashburn - Backup as a Service (BaaS) Cloud Backup for VeeamThe scheduled maintenance has been completed.4h 0mScheduled
Aug 26, 2026Storage Network Maintenance in AmsterdamThe scheduled maintenance has been completed.4h 0mScheduled
Aug 26, 2026Maintenance - Phoenix - Virtual Private Data CenterThe scheduled maintenance has been completed.7h 0mScheduled
Aug 26, 2026Maintenance - Phoenix - Backup as a Service (BaaS) Managed Backup for Microsoft 365The scheduled maintenance has been completed.1h 0mScheduled
Aug 25, 2026Maintenance - Ashburn - Backup as a Service (BaaS) Cloud Backup Standard / AdvancedThe scheduled maintenance has been completed.4h 0mScheduled
Aug 25, 2026Maintenance - Ashburn - Virtual Private Data CenterThe scheduled maintenance has been completed.5h 0mScheduled
Aug 25, 2026Maintenance - PHX DSC - OpenVPN - Certificate RenewalThe scheduled maintenance has been completed.1h 0mScheduled
Aug 24, 2026Maintenance - Phoenix - BGP-COLO RoutersThe scheduled maintenance has been completed.5h 0mScheduled
Aug 24, 2026Maintenance - Singapore - Virtual Private Data CenterThe scheduled maintenance has been completed.7h 0mScheduled
Aug 21, 2026Maintenance - Amsterdam - Virtual Private Data CenterThe scheduled maintenance has been completed.7h 0mScheduled
Aug 20, 2026Elevated Temperatures at PHX DCThe issue is now considered resolved, and no further impact has been observed.9h 29mResolved
Aug 19, 2026Maintenance - BGP-COLO Routers in PhoenixThe scheduled maintenance has been completed.5h 0mScheduled
Aug 19, 2026Maintenance - Phoenix - Data Secure CloudThe scheduled maintenance has been completed.7h 0mScheduled
Aug 18, 2026Network Maintenance Seattle - Edge RoutersScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Aug 18, 2026Maintenance - Ashburn - Data Secure CloudScheduled maintenance is currently in progress. We will provide updates as necessary.7h 0mScheduled
Aug 14, 2026S3 Service degraded in PHXThis incident has been resolved.72h 2mResolved
Aug 13, 2026Maintenance On BGP-COLO Routers in PhoenixScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Aug 13, 2026Higher ambient temperature in the Phoenix DCWe are happy to report that as of 11 PM MST our support is once again operational and all systems restored. If you are still seeing an issue please reach out to our support team for assistance.19h 42mResolved
Aug 13, 2026Maintenance - Ashburn - Data Security CloudScheduled maintenance is currently in progress. We will provide updates as necessary.5h 0mScheduled
Aug 12, 2026Maintenance - Phoenix - Backup as a Service (BaaS) Managed Backup for Microsoft 365Scheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Aug 5, 2026Maintenance - AshburnThe scheduled maintenance has been completed.4h 0mScheduled
Aug 5, 2026Maintenance - Phoenix - Cloud Object Storage (S3)The scheduled maintenance has been completed.4h 0mScheduled
Jul 29, 2026Emergency Maintenance - Phoenix - Virtual Private Data CenterThe scheduled maintenance has been completed.3h 0mScheduled
Jul 29, 2026Maintenance - Ashburn - Data Security CloudThe scheduled maintenance has been completed.4h 0mScheduled
Jul 28, 2026Maintenance - Phoenix - Data Security CloudThe scheduled maintenance has been completed.4h 0mScheduled
Jul 27, 2026Maintenance - Amsterdam, Phoenix - Virtual Private Data CenterThe scheduled maintenance has been completed.6h 0mScheduled
Jul 27, 2026Maintenance - Ashburn, Phoenix - Data Security CloudThe scheduled maintenance has been completed.6h 0mScheduled
Jul 23, 2026Maintenance - Phoenix - Network InfrastructureThe scheduled maintenance has been completed.6h 0mScheduled
Jul 23, 2026Maintenance - Phoenix - vCenter & ESXiThe scheduled maintenance has been completed.7h 0mScheduled
Jul 22, 2026Maintenance - Ashburn - vCenter & ESXiThe scheduled maintenance has been completed.7h 0mScheduled
Jul 16, 2026Power Interruption in PHX NodeAt this time all systems are nominal and functioning.1h 0mResolved
Jul 9, 2026Issue detected on PNAP Network in AshburnAfter a brief interruption our services have recovered and they are fully operational. If you have any questions about this incident, feel free to reach out to support@phoenixnap.com.27 minResolved
Jun 25, 2026Power degradation event in the Ashburn Databank facilityAt this time the issues appear to be resolved and we are back to operational. If you continue to have issues, please contact us at support@phoenixnap.com11h 1mResolved
Jun 10, 2026Network Issues in PHX NodeConnectivity was restored and all network traffic appears to be passing normally. If you continue to have issues, please email us at support@phoenixnap.com2h 17mResolved
Jun 9, 2026Network Issues in PHX NodeAt this time this issue is believed fully resolved and no further disruptions have been observed. If you continue to see issues, please contact our team at support@phoenixnap.com Phoenix - Colocation1h 37mResolved
May 16, 2026Issue Detected on PHX Blend ColoWe have resolved the issue on our Colocation Network Blend in Phoenix that we identified earlier today. All our systems are now back up and running. If you have any questions about this incident, feel free to reach…1h 4mResolved
Apr 27, 2026Issue detected on DSC in ASHBURNWe have resolved the issue on DSC in ASHBURN that we identified earlier today. All our systems are now back up and running. We want you to know that we take this issue very seriously. Please accept our sincere…4h 38mResolved
Mar 10, 2026All Systems OperationalThis incident has been resolved.0 minResolved
Mar 2, 2026PHX - VPDC Degraded PerformanceThis incident has been resolved.3h 16mResolved
Feb 10, 2026Incident - Network Issue Phoenix Dedicated Servers Solution ServicesOur teams have completed the restoration of backend connectivity, and all services are now fully operational. If you experience any issues or notice anything out of the ordinary, please don't hesitate to reach out to…13h 23mResolved
Feb 4, 2026Update on the recently identified issue on IP Services in the Los Angeles NodeThis incident has been resolved. If you are still experiencing issues and for any questions or concerns, please contact us at support@phoenixnap.com.1h 44mResolved
Jan 26, 2026Backup as a Service (BaaS) - Veeam Managed BackupsWe have resolved the issue onBackup as a Service (BaaS) in Phoenix that we identified earlier today. All our systems are now back up and running. All jobs are now functional. We want you to know that we take this issue…4h 37mResolved
Dec 19, 2025Console Access Unavailable via Portal for BMC/DS customersThis incident has been resolved.53 minResolved
Dec 12, 2025Network issue at Belgrade DCThis incident has been resolved.27 minResolved
Dec 4, 2025Veeam users in PHX DSC cannot log in to the Self-Service Backup PortalThis incident has been resolved.6 minResolved
Nov 13, 2025Issue - PHX VBM365 Self-service portalThis incident has been resolved.24 minResolved

Hear about the next one while it is open

Everything above is a record written after the fact. We can email you when the next phoenixnap incident opens instead, at the point where knowing still changes what you do.

Free, no password, no card. Unsubscribe in one click.

How to Read This phoenixnap Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before phoenixnap acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single phoenixnap outage in this window ran 5d 1h, against a mean recovery of 5h 57m. If you depend on phoenixnap in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.