Phrase Outage History

53 incidents recorded over the last 365 days, 33 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Phrase status99.89% uptime history

Every Recorded Phrase Incident

Phrase incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 9, 2026Scheduled Maintenance - November 09, 2026 - Phrase Strings database upgrade (US data center)We will be performing a planned database upgrade for Phrase Strings in the US data center. During the window, there will be two short write interruptions of about 30–60 seconds each (database failover and fail back)…30 minScheduled
Nov 4, 2026Scheduled Maintenance - November 04, 2026 - Infrastructure upgrade (EU data center)Scheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Nov 3, 2026Degraded Performance of Phrase TMS (EU) starting on November 3, 2026 10:28 CETThe issue affecting the Style Guides landing page in our EU region has been resolved. Access to Style Guides, Content Groups, and Phrase Ecosystem pages within Phrase TMS has been restored. We will continue to monitor…20 minResolved
Nov 2, 2026Scheduled Maintenance - November 02, 2026 - Infrastructure upgrade (US data center)Scheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 22, 2026Test, please disregardScheduled maintenance is currently in progress. We will provide updates as necessary.5 minScheduled
Oct 15, 2026Performance Disruption of Phrase TMS (EU) between 11:35 AM and 11:46 AM CEST on October 15, 2026This incident has been resolved.40 minResolved
Sep 23, 2026Degraded Performance of Identity management - IDM (EU and US) between 9:02 AM CEST and 11:27 AM CEST on September 23, 2026## Introduction We would like to share details about an incident that affected access to Phrase TMS on September 23, 2026. Between 9:02 AM and 11:27 AM CEST, users opening Phrase TMS from Phrase Platform could not…1h 15mResolved
Sep 10, 2026Degraded Performance of Phrase Strings & Phrase TMS (EU) starting on September 10, 2026 06:52 CESTWe are pleased to confirm that the webhook synchronization issue between Phrase Strings and Phrase TMS has been resolved and verified as fully operational, including for US data center customers. This incident is now…57 minResolved
Sep 1, 2026Degraded Performance of Project management in Phrase TMS (EU) starting on September 1, 2026 16:12 CESTThe issue has been resolved and performance is stable.2h 4mResolved
Aug 31, 2026Disruption of Gengo Translation Orders - API Timeouts Affecting Order Submission (Strings EU and US DC)Gengo has resolved the underlying issue on their end. Price calculations and translation order submissions to Gengo are now working again.44h 40mResolved
Aug 31, 2026Degraded performance of TMS Project Management Component (EU and US DC) between August 31 2:26 PM CEST and August 31 5:57 PM CEST## Introduction We would like to share details about an incident that affected Phrase TMS on August 31, 2026. Between 2:26 and 5:57 PM CEST, some users of the legacy Project page were unable to use Tools-menu actions…3h 42mResolved
Aug 25, 2026Scheduled Maintenance - August 25, 2026 - Analytics Page MaintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Aug 25, 2026Scheduled Maintenance - August 25, 2026 - Orchestrator Next-Gen Workflow EngineThe scheduled maintenance has been completed.2h 0mScheduled
Aug 19, 2026Degraded Performance of Translation Memory Component in Phrase TMS (EU) between August 19, 2016 2:11 PM CEST and August 19, 2016 4:10 PM CEST## **Introduction** We would like to share more details about the events that occurred with Phrase between 2:11 PM CEST and 4:10 PM CEST on August 19, 2026, which led to degraded Translation Memory functionality in…1h 52mResolved
Aug 15, 2026ES Termbase3 Maintenance (US Datacenter)The scheduled maintenance has been completed.2h 0mScheduled
Aug 15, 2026ES Transmem4 Maintenance (EU and US Data Centers)The scheduled maintenance has been completed.2h 0mScheduled
Aug 14, 2026ES Termbase3 Maintenance (EU Datacenter)The scheduled maintenance has been completed.2h 0mScheduled
Aug 14, 2026ES Termbase3 Maintenance (US Datacenter)The scheduled maintenance has been completed.2h 0mScheduled
Aug 7, 2026Degraded Performance of Branching in Phrase Strings (EU) between August 6, 2026 03:45 PM CEST and August 7, 2026 10:46 AM CEST## Introduction We would like to share details about an incident that affected Phrase Strings on the EU platform between August 6 and August 7, 2026. During this period, changes made in branches were not being recorded…6h 44mResolved
Aug 6, 2026Degraded Performance of Connectors in Phrase TMS (EU) on August 6, 2026The incident has been resolved and all components are back to operational.5h 7mResolved
Jul 29, 2026Scheduled Maintenance - July 29, 2026 - Analytics Backend Database MigrationThe scheduled maintenance has been completed.5h 0mScheduled
Jul 28, 2026Degraded Performance of Phrase Orchestrator (EU) Next-Gen Workflow Engine between July 28, 05:15 AM CEST and July 28, 09:56 AM CEST## Introduction We would like to share details about an incident that affected Phrase Orchestrator on July 27–28, 2026. During this period, workflow executions in the Next-Gen Workflow Engine were unable to progress…4h 29mResolved
Jul 27, 2026Degraded Performance of Phrase Orchestrator (EU) Next-Gen Workflow Engine between July 27, 06:55 PM CEST and July 28, 02:14 AM CEST## Introduction We would like to share details about an incident that affected Phrase Orchestrator on July 27–28, 2026. During this period, workflow executions in the Next-Gen Workflow Engine were unable to progress…52 minResolved
Jul 20, 2026Degraded Performance of Phrase Strings API (EU) between June 16, 2026 01:00PM CEST and June 17, 2026 11:00AM CEST### Introduction We would like to share more details about the events that occurred with Phrase between June 16, 2026, 01:00PM CEST and June 17, 2026, 11:00AM CEST, which led to degraded performance of Phrase Strings…0 minResolved
Jul 16, 2026Degraded Performance of Phrase (EU & US) starting on July 16, 2026 17:24 CESTThis incident has been resolved.92h 20mResolved
Jul 16, 2026Performance Disruption of Phrase Orchestrator (EU) on July 16, 2026 between 4:07 PM CEST and 5:32 PM CESTOrchestrator (EU) is available again since 5:32 PM CEST. All pending executions are being processed. This incident has been resolved.1h 22mResolved
Jul 10, 2026Degraded Performance of Translation center in Phrase Strings (EU & US) between July 10, 2026 16:21 CEST and July 10, 2026 17:13 CEST## Introduction On July 10, 2026, parts of the Phrase Strings frontend at [app.phrase.com](http://app.phrase.com/) failed to load correctly for a short period, after required stylesheets and scripts failed to load —…1h 0mResolved
Jul 8, 2026Degraded performance of TMS Project Management ComponentThe incident has been resolved.57 minResolved
Jul 7, 2026Performance Disruption of Phrase TMS CAT Web Editor on July 7, 2026The incident has been resolved.53 minResolved
Jun 22, 2026Degraded Performance of Phrase Strings (EU) on June 22, 2026 from 12:52 PM CET to 02:57 PM CETThis incident has been resolved.1h 47mResolved
Jun 21, 2026Scheduled Maintenance - June 21 2026, ~19:00 – 23:00 CEST - Phrase Strings production DB migration (EU data center only)The scheduled maintenance has been completed.4h 0mScheduled
Jun 3, 2026Performance Disruption of Phrase TMS (EU & US) on June 3 from 16:39 to 17:02 CEST### Introduction We would like to share more details about a service disruption that affected Phrase TMS on June 3, 2026. Between 16:39 and 17:02 CEST, customers experienced errors and degraded performance when…46 minResolved
May 27, 2026Degraded Performance of Phrase TMS (EU) on May 27, 2026 starting at 8:33 PM CESTThis incident has been resolved.133h 1mResolved
May 25, 2026Scheduled Maintenance - May 25, 2026 - Automation Maintenance (EU and US data centers)The scheduled maintenance has been completed.10 minScheduled
May 21, 2026Degraded Performance of Phrase Analytics (TMS) and Phrase Data between May 4, 2026 and May 26, 2026### Introduction We would like to share details about an incident that affected **Phrase Analytics** and Phrase Data between May 4, 2026 and Jun 1, 2026. During this period, segment-based analytics metrics - including…483h 19mResolved
May 19, 2026Degraded Performance of Phrase Strings Analytics on May 7, 2026 starting at 6:00 PM CESTWe identified an issue that caused delayed data processing in Strings Analytics. As a result, some customers may have seen stale or delayed analytics data. A fix has been implemented and reprocessing has been started…-17219 minResolved
May 13, 2026Performance Disruption of Phrase TMS (EU) on May 13, 2026 between 2:12 PM CET and 2:31 PM CETThis incident has been resolved.0 minResolved
May 3, 2026Scheduled Maintenance - May 03, 2026 - Automation Maintenance (EU and US data centers)The scheduled maintenance has been completed.1h 0mScheduled
Apr 19, 2026Scheduled Maintenance - April 19th, 2026 - Phrase Style Guide MaintenanceThe scheduled maintenance has been completed.30 minScheduled
Apr 16, 2026Scheduled Maintenance - April 16, 2026 - RawMT DB Migration (US data center only)The scheduled maintenance has been completed.1h 0mScheduled
Apr 5, 2026Scheduled Maintenance - April 5th, 2026 - Phrase Style Guide MaintenanceThe maintenance originally planned for today at 18:00 CEST will no longer take place. It has been postponed and will be rescheduled for a later date in the near future. We will share an update once a new time is…30 minScheduled
Mar 19, 2026Scheduled Maintenance - March 19, 2026 - Phrase Strings MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Feb 23, 2026Performance Disruption of Phrase TMS CAT Term Base (EU) on February 23, 2026 between 1:27 PM CET and 1:48 PM CETA temporary spike in backend load caused performance disruption and brief unavailability of the Termbase service in the EU production environment. The issue was automatically mitigated, and we are continuing our…0 minResolved
Feb 15, 2026Scheduled Maintenance - Feb 15, 2026 - Phrase TMS MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Feb 5, 2026Degraded Performance of Phrase Orchestrator (EU) Next-Gen Workflow Engine between February 05, 05:38 PM CEST and February 05, 08:13 PM CEST## Introduction We would like to share more details about the workflow disruption that occurred on February 5, 2026, between 15:01 CET and 19:58 CET, which led to workflows being held in an “Executing” state and delays…2h 51mResolved
Jan 29, 2026Performance Disruption of Phrase TMS CAT Web Editor and Project Management (EU) on January 29, 2026 between 4:56 PM CET and 5:46 PM CET## Introduction On January 29, 2026, between 4:56 PM and 5:46 PM CET, customers using the Phrase TMS UI in the EU region experienced repeated logouts and instability. API access was not affected. The incident was…53 minResolved
Jan 27, 2026Performance Disruption of Phrase TMS (EU) Project Management component between January 27, 2026, 10 AM UTC and 5:38 PM UTC## Introduction We would like to share more details about the events that occurred on January 27, 2026, between approximately 10:00 AM UTC and 6:30 PM CET, which led to a performance disruption of the Phrase TMS \(EU\)…7h 16mResolved
Jan 19, 2026Scheduled Maintenance - January 19, 2026 - Orchestrator Workflow Engine (EU)The scheduled maintenance has been completed.30 minScheduled
Jan 15, 2026Performance Disruption of Phrase Portal (EU) between January 15, 2026, 04:15 PM UTC and 06:03 PM UTC### Introduction We would like to share details about an incident that affected the availability of the RawMT UI portal between **4:15 PM and 6:03 PM UTC** on January 15, 2026. During this time, users were unable to…1h 12mResolved
Jan 9, 2026Degraded Performance of Phrase Orchestrator (US) Workflow Engine between January 09, 04:01 PM CEST and January 09, 05:49 PM CESTThis incident has been resolved.39 minResolved
Dec 29, 2025Degraded Performance of Phrase TMS (EU) CAT Web Editor Component between December 29, 2025 09:50 AM CET and December 29, 2025 08:00 PM CETThis incident has been resolved.10h 15mResolved
Dec 10, 2025Degraded Performance of Phrase TMS (EU) Term Base Component between December 9, 2025 04:10 AM CET and December 15, 2025 07:47 PM CET### Introduction We would like to share more details about a performance degradation that affected the Term Base service between December 9 and December 15, 2025. During this period, customers experienced issues where…118h 24mResolved
Dec 10, 2025Degraded Performance of Phrase TMS (EU) Term Base Component between 08:39 AM CET and 09:08 AM CET on December 10Some users might have experienced availability or performance issues with term bases in Phrase TMS.0 minResolved

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How to Read This Phrase Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Phrase acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Phrase outage in this window ran 20d 3h, against a mean recovery of 18h 35m. If you depend on Phrase in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.