Piano Software Outage History

75 incidents recorded over the last 365 days, 55 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Piano Software status100.00% uptime history

Every Recorded Piano Software Incident

Piano Software incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 18, 2026[ESP] Search infrastructure upgrade (US region)Piano ESP will perform scheduled maintenance on Tuesday, November 17, and Wednesday, November 18, 2026, between 01:00 and 03:00 UTC to upgrade the search and analytics engine to a newer version. The maintenance will…2h 0mScheduled
Nov 17, 2026[ESP] Search infrastructure upgrade (US region)Piano ESP will perform scheduled maintenance on Tuesday, November 17, and Wednesday, November 18, 2026, between 01:00 and 03:00 UTC to upgrade the search and analytics engine to a newer version. The maintenance will…2h 0mScheduled
Nov 11, 2026[ESP] Search infrastructure upgrade (EU region)Piano ESP will perform scheduled maintenance on Tuesday, November 10, and Wednesday, November 11, 2026, between 01:00 and 03:00 UTC to upgrade the search and analytics engine to a newer version. The maintenance will…2h 0mScheduled
Nov 10, 2026[ESP] Search infrastructure upgrade (EU region)Piano ESP will perform scheduled maintenance on Tuesday, November 10, and Wednesday, November 11, 2026, between 01:00 and 03:00 UTC to upgrade the search and analytics engine to a newer version. The maintenance will…2h 0mScheduled
Nov 2, 2026[ESP] Search infrastructure upgrade (AP and AU regions)Scheduled maintenance is currently in progress. We will provide updates as necessary.5h 0mScheduled
Oct 30, 2026[Piano Analytics] Delay in generating yesterday's data**Incident explanation** * Due to inconsistencies in our delivery process, two services with incompatible versions were deployed to production during a full redelivery of all services, aimed at quickly resolving a…1h 47mResolved
Oct 27, 2026[ESP] Dashboard Login FailuresBetween approximately 18:00 UTC and 20:21 UTC on October 21, 2026, some users were unable to log in to the Piano ESP dashboard, as the login page was timing out. Some new newsletter sign-ups may also not have been…-8032 minResolved
Oct 26, 2026[ESP] Search Infrastructure Upgrade (AP and AU regions)The scheduled maintenance has been completed.2h 0mScheduled
Oct 21, 2026[Piano Analytics] Snowflake outage**Incident explanation:** <ul><li>Snowflake outage affecting multiple core Snowflake services and features. (AWS - Europe (Ireland))</li><li>Many of Snowflake&#x27;s services were unavailable, which affected part of…13h 10mResolved
Oct 21, 2026[SocialFlow] LinkedIn Publishing FailuresBetween approximately 06:54 and 15:51 UTC on October 16, posts sent to LinkedIn through SocialFlow failed to publish, and collection of LinkedIn post statistics was also affected. The issue was caused by a change on…-7152 minResolved
Oct 12, 2026[SocialFlow] Automated Publishing Issues**Root cause:** An internal component responsible for retrieving content from client feeds stopped processing on October 10 and was not automatically restarted. This reduced the amount of content reaching the publishing…1h 1mResolved
Sep 24, 2026[Amplifier] Publishing Failures to XBetween 14:53 and 16:26 UTC on September 21, Piano experienced an issue affecting the publishing of posts to X. During this period, affected posts failed to send and, after a limited number of automatic retries, were…-3963 minResolved
Sep 14, 2026Realtime delay for Europe organisationsAn API ingress configuration issue has been detected. Rollback to previous version has been applied to solve the problem.29 minResolved
Sep 14, 2026401 errors with some freecallsSome problematic behavior relative to authorization was active on production when it should have been disabled from the start. Problematic network annotation have been desactivated for production environment.20 minResolved
Sep 11, 2026[Amplifier] RSS Feed Publishing FailuresBetween 23:12 UTC on September 8 and 10:03 UTC on September 9, Piano experienced an issue affecting automated publishing from content feeds. During this period, configured RSS feeds could not be fetched, and feed-based…-3811 minResolved
Sep 10, 2026[Composer] Access Check Errors (US and EU regions)This incident has been resolved.46 minResolved
Aug 26, 2026[Composer + Audience] Data Errors (US region)This incident has been resolved.12h 42mResolved
Aug 24, 2026[API Availability] + [Composer Experience Execution] – Segmentation & Audience Data Errors – USThis incident has been resolved.2h 32mResolved
Aug 24, 2026[Email Distribution] – Email and Push Notification Delivery IssuesThis incident has been resolved. Between 05:02 and 07:30 UTC, a network fault affecting a single server at our hosting provider's data centre disrupted the infrastructure responsible for email rendering, sending, feed…4h 7mResolved
Aug 23, 2026[Piano Subscriptions] Database Maintenance (US region)The scheduled maintenance has been completed.2h 0mScheduled
Aug 15, 2026[Piano Subscriptions] Database Maintenance (EU region)The scheduled maintenance has been completed.2h 0mScheduled
Aug 15, 2026[Piano Audience] SSL Certificate Errors Affecting Insight AccessThis incident has been resolved.23 minResolved
Aug 8, 2026[Piano Subscriptions] Database Maintenance (AU region)The scheduled maintenance has been completed.1h 0mScheduled
Aug 5, 2026[Piano Subscriptions] Reports issue (all regions)This incident has been resolved.2h 38mResolved
Aug 1, 2026[Piano Subscriptions - ESP] Database Maintenance (AP and AU regions)The scheduled maintenance has been completed.2h 0mScheduled
Jul 27, 2026[Identity Management] Login FailuresRCA for the incident can be found at [**this link**](https://rca.piano.io/wp-content/uploads/2026/07/2026-07-27-RCA-Identity-Management-login-issues.pdf).6h 19mResolved
Jul 24, 2026[Piano Subscriptions] Publisher Dashboard Data Gap (AP region)The data gap affecting the Subscription Log has now been fully resolved, and all recent purchases in the AP region are correctly reflected in the report. Combined with the earlier fix to Subscription Insights, both…88h 30mResolved
Jul 23, 2026[Piano Subscriptions] Database Maintenance (AP region)The scheduled maintenance has been completed.1h 0mScheduled
Jul 23, 2026[Composer Experience Execution] – Experience Failures – Asia & AustraliaAn internal infrastructure issue affecting a backend system dependency in our Tokyo data center caused authentication failures that cascaded into request failures for the Audience API. Because Composer traffic for Asia…3h 19mResolved
Jul 20, 2026[Piano Audience] User Profiles Update Backend Processing DelaysThe incident has been resolved after monitoring for more than 24 hours. We are seeing the processing of the data in real-time96h 1mResolved
Jul 18, 2026[Piano Subscriptions] Ingress Controller Upgrade (US region)The scheduled maintenance has been completed.1h 0mScheduled
Jun 22, 2026[Activation] Publisher Dashboard degraded performance due to Cloudflare outage (US region)This incident has been resolved.10h 3mResolved
Jun 9, 2026[Piano Analytics] Real-time data latency**Incident explanation:** <ul><li>The latency was caused by an issue on our cloud data platform provider&#x27;s side. An internal infrastructure configuration change introduced resource contention that affected…24h 2mResolved
May 29, 2026Content Crawler Service DisruptionRCA report for the incident is available at [**this link**](https://docs.piano.io/wp-content/uploads/2026/06/2026-05-29-RCA-Content-Crawler-Service-Disruption-1.pdf).11h 32mResolved
May 28, 2026Audience - API Failures happening in Europe environment.RCA report for the incident is available at [**this link**](https://docs.piano.io/wp-content/uploads/2026/06/2026-05-28-RCA-Audience-API-Failures-happening-in-Europe-environment.pdf).11h 25mResolved
May 25, 2026Piano Analytics MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
May 20, 2026[Activation] Service disruption (US region)The incident has been resolved. All services are operating normally. Between approximately 09:58 and 10:11 UTC, users in the US region may have experienced issues accessing the Piano Dashboard, signing in via Piano ID…2h 22mResolved
May 15, 2026[Activation] Publisher Dashboard Degraded Performance (AP region)This incident has been resolved.23h 13mResolved
May 13, 2026Europe - Composer - Experiences targeting custom fields are failingAn infrastructure update to the EU environment introduced an incompatibility that prevented Composer from retrieving Custom Fields. The issue was limited to the EU region and did not affect other environments. The…4h 11mResolved
May 13, 2026[Activation] Elevated API Error Rates (EU region)Between 07:42 and 07:52 AM UTC, Piano experienced elevated error rates affecting the Publisher API and ID API in the EU environment. The incident occurred during an ingress upgrade from a deprecated version to the…0 minResolved
May 12, 2026Ingress Controller Upgrade (US region)The scheduled maintenance has been completed.1h 0mScheduled
May 8, 2026[Piano Analytics] Incident supported by the on-call teamThe issue has been resolved and all Piano Analytics tools and interfaces are fully available. We are currently catching up the delay in real-time data retrieval.0 minResolved
May 8, 2026Composer C1X segmentation issues (EU & US regions)The incident has been resolved.11h 32mResolved
May 6, 2026Piano Sandbox - Composer currently not workingThis incident has been resolved.17h 10mResolved
May 5, 2026[Activation] Increased API Error Rate on ID Endpoints (US region)This incident has been resolved.0 minResolved
Apr 28, 2026Scheduled Maintenance: Ingress Controller Upgrade (US region)The scheduled maintenance has been completed.1h 0mScheduled
Apr 27, 2026Composer waterfall issues on US environment.RCA report for the incident is available at [**this link**](https://docs.piano.io/wp-content/uploads/2026/04/2025-05-06-RCA-Experience-Priority-Data-Incident.pdf).16h 23mResolved
Apr 23, 2026Elevated server latency in Composer executionThis incident has been resolved.20h 7mResolved
Apr 21, 2026[Activation] Publisher Dashboard - Composer Experience version selection impactedThis incident has been resolved. The problem was caused by a compatibility issue between two system components that were running different versions. We have updated one of the components to ensure they work together…59 minResolved
Apr 17, 2026Scheduled Maintenance: Ingress Controller Upgrade (US region)The scheduled maintenance has been completed.1h 0mScheduled
Apr 16, 2026Scheduled Maintenance: Ingress Controller Upgrade (EU region)The scheduled maintenance has been completed.1h 0mScheduled
Apr 15, 2026Scheduled Maintenance: Ingress Controller Upgrade (AP region)The scheduled maintenance has been completed.1h 0mScheduled
Apr 15, 2026[Activation] Composer segmentation issues (EU region)This incident has been resolved.49h 13mResolved
Apr 13, 2026[Activation] Composer segmentation issues (EU region)The service disruption caused by a temporary load balancing issue has been fully resolved. We are deploying additional API server nodes to better handle future traffic spikes and prevent similar incidents.29h 49mResolved
Apr 12, 2026ID and VX Transaction Emails not being delivered due to Internal Mandrill IssueThis incident has been resolved.27h 46mResolved
Apr 6, 2026[Activation] Site Licensing incident (AP region)RCA report for the incident can be found at [**this link**](https://docs.piano.io/wp-content/uploads/2026/04/2026-04-06-Activation-Timezone-Configuration-Error-AP-region.pdf).3h 34mResolved
Mar 31, 2026[Activation] Subscription Log Performance Upgrade (US region)The scheduled maintenance has been completed.2h 0mScheduled
Mar 30, 2026[Activation] Subscription Log Performance Upgrade (EU region)The scheduled maintenance has been completed.2h 0mScheduled
Mar 19, 2026Login captcha feature not working correctlyThe incident has been resolved.1h 30mResolved
Mar 11, 2026[Piano Analytics] Incident supported by the on-call teamThe issue has been resolved and all Piano Analytics tools and interfaces are fully available. We are currently catching up the delay in real-time data retrieval.48h 50mResolved
Mar 6, 2026[Activation] Webhook Delivery Issue (US Region)RCA report for the incident can be found at [**this link**](https://docs.piano.io/wp-content/uploads/2026/03/2026-03-06-RCA-Activation-Webhooks-incident.pdf).4h 55mResolved
Feb 19, 2026Amplifier performance issuesRCA report for the incident can be found at [**this link**](https://docs.piano.io/wp-content/uploads/2026/03/2026-02-19-RCA-Amplifier-degraded-performance.pdf).0 minResolved
Feb 10, 2026[Piano Analytics] Incident supported by the on-call team**Explanation:** * Alert on \{region:eu-west-1\} Lag on data enrichment service * Consequence: Real time delay ‌ **Actions:** * Manually restarting the service on the affected instances seems to resolve the issue. *…30 minResolved
Jan 19, 2026Piano Crawler not crawlingRCA report for the incident can be found at [this link](https://docs.piano.io/wp-content/uploads/2026/01/2026-01-19-RCA-Piano-Crawler-not-crawling.pdf)8h 29mResolved
Jan 12, 2026Composer segmentation issues [EU region]This incident has been resolved.13h 4mResolved
Dec 24, 2025Elevated API ErrorsRCA report for the incident can be found at [**this link**](https://docs.piano.io/wp-content/uploads/2026/01/2025-12-24-RCA-Activation-outage.pdf).7h 22mResolved
Dec 16, 2025[Piano Analytics] Data Ingestion Issue**Incident explanation:** <ul><li>A major incident has occurred with our cloud provider in the EU regions, impacting both streaming data ingestion and data consolidation processes. Our data collection and processing…17h 59mResolved
Dec 5, 2025Piano service disruption due to Cloudflare outageThis incident has been resolved.42 minResolved
Dec 3, 2025CXense - Delays in ingestion of user profile updatesRCA report for the incident can be found at [**this link**](https://docs.piano.io/wp-content/uploads/2025/12/2025-12-03-RCA-Delays-in-ingestion-of-user-profile-updates.pdf).19h 31mResolved
Dec 2, 2025[Piano Content] Crawling delayRCA report for the incident can be found at [**this link**](https://docs.piano.io/wp-content/uploads/2025/12/2025-12-02-RCA-Piano-Content_-Crawling-delay.pdf).10h 58mResolved
Nov 28, 2025Piano Insight is experience a production incidentThis incident has been resolved.2h 50mResolved
Nov 26, 2025[Piano Analytics] Incident supported by the on-call teamThe issue has been resolved and all Piano Analytics tools and interfaces are fully available. We are currently catching up the delay in real-time data retrieval.11 minResolved
Nov 22, 2025Traffic drop - Piano InsightThis incident has been resolved.51h 13mResolved
Nov 14, 2025Traffic drop - Piano InsightRCA report for the incident can be found at [**this link**](https://docs.piano.io/wp-content/uploads/2025/12/2025-11-13-RCA-Traffic-drop-Piano-Insight.pdf).95h 42mResolved
Nov 13, 2025Traffic drop - Piano InsightAll systems have been restored and operating properly now.22h 19mResolved

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How to Read This Piano Software Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Piano Software acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Piano Software outage in this window ran 4d, against a mean recovery of 11h 50m. If you depend on Piano Software in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.