Pointclickcare Outage History

44 incidents recorded over the last 365 days, 30 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Pointclickcare status100.00% uptime history

Every Recorded Pointclickcare Incident

Pointclickcare incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 4, 2026PointClickCare Maintenance Notification - Network MaintenanceScheduled Maintenance2h 30mScheduled
Oct 30, 2026Scheduled Maintenance Notice - secure.collectivemedical.comScheduled Maintenance19h 0mScheduled
Oct 30, 2026Scheduled Maintenance Notice - secure.collectivemedical.comScheduled Maintenance19h 0mScheduled
Oct 30, 2026Performance Degradation affecting Nutrition ManagementWe are investigating an issue causing performance degradation to Nutrition Management, further updates to follow.2h 18mResolved
Oct 30, 2026Performance Degradation affecting Nutrition ManagementWe are investigating an issue causing performance degradation to Nutrition Management, further updates to follow.11 minResolved
Oct 29, 2026PointClickCare Maintenance Outage Notification - Senior Care EHR ApplicationScheduled Maintenance2h 0mScheduled
Oct 27, 2026ISO-E Performance DegradationWe are investigating an issue causing performance degradation to Environment ISO-E as of 1:10 PM EST, further updates to follow.9 minResolved
Oct 27, 2026PointClickCare Maintenance Outage Notification - Senior Care EHR ApplicationScheduled Maintenance2h 0mScheduled
Oct 24, 2026Senior Care EHR Service DisruptionWe are investigating a service disruption to Senior Care EHR as of 11:36pm EST, further updates to follow10 minResolved
Oct 22, 2026PointClickCare Maintenance Outage Notification - Senior Care EHR ApplicationScheduled Maintenance2h 0mScheduled
Oct 22, 2026PointClickCare Website OfflinePointClickCare is currently addressing a recent industry-wide security advisory. As a proactive security measure, we have temporarily taken our PointClickCare website and all other public-facing sites offline until…56 minResolved
Oct 20, 2026SNF Stay Data DelayWe are investigating an issue causing some SNF stay data to be delayed, further updates to follow19h 46mResolved
Oct 16, 2026W23 Performance DegradationWe are investigating an issue causing performance degradation to W23 as of 10:12 ET, further updates to follow37 minResolved
Oct 13, 2026National Care Collaboration Network SSO Login IssuesWe are currently investigating an issue causing intermittent errors on SSO logins. More updates to follow6h 16mResolved
Oct 12, 2026Message Delay for National Care Collaboration Network We are investigating an issue causing notification delays. We will provide an update as it becomes available.51 minResolved
Oct 9, 2026PAC intermittent patient display errorsWe have identified an issue causing some intermittent issues with patient information failing to load in the SNF stays tab. Updates to follow.1h 4mResolved
Oct 9, 2026CCD delivery delayWe’re aware of an issue where some CCDs may not be arriving as expected. Our teams are investigating and we’ll share an update as soon as we can3h 36mResolved
Oct 9, 2026PAC Management Service Disruption We have identified an issue causing data delays to PAC Management. The cause has been identified and a fix is being implemented.57 minResolved
Oct 6, 2026Scheduled Maintenance Notice - Delayed Outbound NotificationsScheduled Maintenance15 minScheduled
Sep 29, 2026PointClickCare Maintenance Outage Notification - Version 4.4.64Scheduled Maintenance2h 0mScheduled
Sep 25, 2026Login Issue for National Care Collaboration NetworkWe continue to investigate service degradation affecting the NCCN, PAC Management, and BH TRP Portal that may cause some users to experience login issues, slowness, or errors while navigating the applications.6h 0mResolved
Sep 24, 2026PointClickCare Maintenance Outage Notification - Senior Care EHR ApplicationScheduled Maintenance2h 0mScheduled
Sep 24, 2026PointClickCare Maintenance Outage Notification - Senior Care EHR ApplicationScheduled Maintenance2h 0mScheduled
Sep 24, 2026NCCN SFTP UnavailableWe are currently experiencing issues with the NCCN SFTP starting at 12:53AM Eastern. During this time data uploads will be unavailable. We will advise when service is restored, at which point any automations used to…2h 1mResolved
Sep 22, 2026PointClickCare Maintenance Outage Notification - Senior Care EHR ApplicationScheduled Maintenance2h 0mScheduled
Sep 21, 2026National Care Collaboration Network (NCCN) Service DisruptionWe are investigating a service disruption to NCCN as of 11:54 ET, further updates to follow35 minResolved
Sep 18, 2026National Care Collaboration Network Service DisruptionWe are investigating a service disruption to National Care Collaboration Network as of 2:20 ET, further updates to follow13 minResolved
Sep 15, 2026National Care Collaboration Network performance degradationWe have identified an issue contributing to intermittent slowness and instability as of 9:00am MT2h 19mResolved
Sep 9, 2026Issue affecting saving scheduled eMAR ordersWe are investigating an issue where some users might be unable to save scheduled eMAR orders. Further updates to follow.3h 11mResolved
Sep 8, 2026Acuity Dashboard Access IssueWe have identified an issue with the Acuity tab on the Clinical Dashboard in Nursing Advantage. Further updates to follow15 minResolved
Sep 8, 2026Issue Affecting BH TRP Psychiatric Placement DashboardsWe're aware of an issue affecting the BH TRP Psychiatric Placement Dashboards, and our team is actively looking into it. You may notice that the patient count shown on the page doesn't match the number of patients…1h 15mResolved
Sep 8, 2026Login Issue for National Care Collaboration NetworkWe are investigating a partial service disruption that may prevent some users from logging into the National Care Collaboration Network. Not all users are affected. We will provide another update as soon as we have more…2h 21mResolved
Sep 8, 2026Message Delay for National Care Collaboration NetworkWe are investigating an issue causing notification delay starting from 12:00 ET. We will will provide an update as it becomes available.2h 50mResolved
Sep 8, 2026Delayed Reports for NCCNWe are currently experiencing an issue causing some scheduled reports to be delayed, starting September 7th at 10:00 AM ET. We are currently investigating the issue and will provide another update as it becomes…1h 3mResolved
Sep 2, 2026Partner Marketplace Service DisruptionWe are investigating a service disruption impacting the Partner Marketplace as of approximately 11:40 AM EST. Vendors may be experiencing 500 or 503 errors when utilizing Marketplace services.10 minResolved
Sep 1, 2026Data Relay Service DisruptionWe are investigating a Data Relay service disruption to W22 as of August 31st at 11:00 AM EST, further updates to follow1h 33mResolved
Aug 31, 2026Delayed Reports for NCCNReports in NCCN scheduled to be run this morning have not yet been executed. We are investigating the issue and will provide an update as it becomes available.1h 37mResolved
Aug 27, 2026PointClickCare Maintenance Outage Notification - Senior Care EHR ApplicationScheduled Maintenance2h 0mScheduled
Aug 25, 2026PAC Management Service DisruptionWe have identified an issue causing data delays to PAC Management, cause has been identified and a fix is being implemented17h 36mResolved
Aug 25, 2026PointClickCare Maintenance Outage Notification - Senior Care EHR ApplicationScheduled Maintenance2h 0mScheduled
Aug 21, 2026PAC Management Service DisruptionWe have identified an issue causing data delays to PAC Management, cause has been identified and a fix is being implemented5h 0mResolved
Aug 20, 2026W27 Performance DegradationPointClickCare is currently investigating a partial degradation in W27, which is causing intermittent errors and timeouts as of 11:35 AM EST. More updates to follow.6 minResolved
Aug 20, 2026PointClickCare Maintenance Outage Notification - Senior Care EHR ApplicationScheduled Maintenance2h 0mScheduled
Aug 18, 2026EHR Performance DegradationWe are investigating an issue causing performance degradation to EHR for Practice Groups, further updates to follow25 minResolved

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How to Read This Pointclickcare Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Pointclickcare acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Pointclickcare outage in this window ran 19h 46m, against a mean recovery of 3h 19m. If you depend on Pointclickcare in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.