Prisma Outage History

54 incidents recorded over the last 365 days, 30 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Prisma status99.57% uptime history

Every Recorded Prisma Incident

Prisma incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Aug 11, 2026Prisma Compute/Postgres MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.30 minScheduled
Aug 3, 2026Accelerate is slow to provision new query engines in eu-west-3This incident has been resolved.46 minResolved
Jul 31, 2026Degraded service for Accelerate cold startsResponses from Cloudflare's API have returned to nominal behavior and Accelerate has recovered.59 minResolved
Jul 30, 2026Prisma Compute/Postgres MaintenanceThe scheduled maintenance has been completed.15 minScheduled
Jul 28, 2026Prisma Compute/Postgres MaintenanceThe scheduled maintenance has been completed.30 minScheduled
Jul 21, 2026Prisma Compute/Postgres Maintenance: eu-central-1The scheduled maintenance has been completed.30 minScheduled
Jul 17, 2026Accelerate incident impacting the eu-central-1 regionWe are continuing to observe successful traffic from Accelerate. This incident has been resolved.3h 51mResolved
Jul 8, 2026Degraded service for Accelerate in us-east-1 and us-west-1Accelerate is operating within normal tolerances.14 minResolved
Jun 18, 2026Errors provisioning Prisma Postgres databasesWe've identified the issue and applied a mitigation.2h 29mResolved
May 6, 2026Prisma Postgres MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Apr 28, 2026Prisma Postgres MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Apr 15, 2026Prisma Postgres MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Apr 14, 2026Degraded performance and accessibility for Prisma productsThis incident has been resolved.16h 8mResolved
Apr 10, 2026Prisma Postgres MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Apr 8, 2026Accelerate Degradation due to partial deployment failureThis incident has been resolved.8 minResolved
Apr 7, 2026Prisma Postgres MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Apr 2, 2026Prisma Postgres MaintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Apr 1, 2026Increase in Accelerate cold start timeThe incident has been resolved.11h 1mResolved
Apr 1, 2026Prisma Postgres MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Mar 27, 2026Degraded performance in US EastThis incident has been resolved.2h 6mResolved
Mar 17, 2026Prisma Postgres MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Mar 4, 2026Prisma Postgres MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Mar 3, 2026Degraded Performance in CDG and FRA regionsThe upstream issue has been resolved. The impact to users was minimal.22 minResolved
Feb 24, 2026Prisma Postgres MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Feb 18, 2026Prisma Postgres MaintenanceThe scheduled maintenance has been completed.15 minScheduled
Feb 17, 2026Prisma Postgres MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Feb 12, 2026Prisma Postgres MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Feb 10, 2026Prisma Postgres MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Feb 4, 2026Accelerate degraded operationThis incident has been resolved.33 minResolved
Feb 4, 2026Prisma Postgres MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Jan 29, 2026Prisma Postgres MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jan 27, 2026Prisma Postgres Direct TCP: Degraded service in us-east-1 and eu-central-1This incident has been resolved.2h 4mResolved
Jan 20, 2026Prisma Postgres MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jan 13, 2026Prisma Postgres MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Jan 9, 2026Usage quota issue on free tierThis incident has been resolved.10h 46mResolved
Jan 9, 2026Prisma Postgres MaintenanceThe scheduled maintenance has been completed.30 minScheduled
Jan 8, 2026Prisma Postgres MaintenanceThe scheduled maintenance has been completed.5h 0mScheduled
Dec 5, 2025Prisma Console is experiencing a partial outageThis incident has been resolved.25 minResolved
Dec 3, 2025Accelerate degraded performanceThis incident has been resolved.46 minResolved
Nov 21, 2025Singapore Network Connectivity IssuesThe issue has been resolved by our upstream provider.2h 37mResolved
Nov 18, 2025Accelerate degraded operationWe're continuing to observe healthy traffic through Prisma Accelerate. This incident has resolved.7h 5mResolved
Nov 13, 2025Intermittent connection failures from Accelerate to Prisma Postgres databases in US EastThis incident has been resolved.6h 52mResolved
Oct 28, 2025Accelerate degraded performanceWe're continuing to observe nominal traffic through Prisma Accelerate. This incident has been resolved.2h 29mResolved
Oct 22, 2025Accelerate degraded operationThis incident has been resolved.19 minResolved
Oct 20, 2025Accelerate degraded operation in us-east-1 regionWe're continuing to see healthy operation of services in us-east-1 region. This incident has been resolved.5h 54mResolved
Oct 11, 2025Prisma Postgres Database Restore DisruptionThis incident has been resolved, and the Prisma Postgres restore functionality is now working correctly.48 minResolved
Oct 8, 2025Prisma Postgres connection issues in US East regionWe identified and resolved an issue that caused new TCP connections from the US East region to fail, while existing connections continued to function normally. As a result, only a subset of users in the region were…1h 48mResolved
Oct 2, 2025Suspected Accelerate Disruption - InvestigatingThis incident has been resolved.48 minResolved
Sep 24, 2025Issue Starting New Query Engines in AP South EastThis incident has been resolved. The incident lasted 20 minutes and had minor impact on users in AP South East when creating new query engines.3h 7mResolved
Sep 19, 2025Accelerate is unable to provision new query engines in eu-central-1This incident has been resolved.2h 49mResolved
Sep 17, 2025Accelerate is unable to provision new query engines in eu-central-1Description: We identified an upstream infrastructure provider issue affecting the eu-central-1 region. Accelerate experienced issues provisioning resources for new query engine instances. Affected users: Users…-16 minResolved
Sep 6, 2025eu-central-1 is unable to provision new query engines for PPG / AccelerateThis incident has been resolved.1 minResolved
Sep 1, 2025Delays in usage dataUpstream analytics provider has identified and resolved the underlying issue. No further impact has been observed.54 minResolved
Aug 28, 2025Accelerate is unable to provision new query engines in us-east-1The network errors have stopped and request levels are back to normal. Query engines are being successfully provisioned in us-east-1 again and console.prisma.io and api.prisma.io are fully operational again.1h 27mResolved

How to Read This Prisma Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Prisma acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Prisma outage in this window ran 16h 8m, against a mean recovery of 2h 19m. If you depend on Prisma in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.